Anhil was great - very responsive and professional. He took a look at my omega speedmaster due to a…read morepotential moisture issue. He explained everything well and showed all his professional certifications from Switzerland dated as far back as 1969, so clearly very experienced. Highly recommended!

I have a vintage Omega that wasn't running and Anil did a wonderful job clearly explaining the…read morerepair process, communicating, and repairing the watch. After initial inspection, he deemed it necessary to service the timepiece and charged a very reasonable price. His knowledge is evident and he takes the time to establish good relations with his customers. The watch is working great and I will definitely return if there's any need to service my other watches.

I was referred by Laco Watch in Germany after purchasing a Flieger watch direct from them. I chose…read moreNick at Watch Works in Cerritos who is an authorized dealer for Laco. Nick accommodated me by doing a warranty regulation on the watch to correct the negative deviation (runs slow). He did not have to do that as Laco has no service centers in the US. But since he was an Authorized Dealer he took care of me. He did an excellent job of regulating my watch. Very happy and a loyal customer going forward. This is what I sent to Laco Headquarters in Germany: "Hello Marcus, I would like to let you know that Nick at Watch Works in Cerritos California was able to regulate my watch accurately at about +2-5 S/D as it should. Very happy with the result. I hope you take care of Nick as he is a valuable asset here in Southern California who cares about his customers. Thank you for referring me to an AD for warranty resolution."

I was referred to Watch Works from some very helpful young ladies in Cerritos Mall when I learned…read moremy jeweler in Cerritos Mall was no longer there. I was greeted by Raffie, who took one look at my watch and said he can replace the battery right now. No sending out for repair and waiting 2 to 3 or 4 weeks. How cool is that? While I waited, I looked at their jewelry and watches and saw quite a nice variety. I wasn't looking for a a fourth watch that night but now I know where to go when I'm ready for one, and especially to keep my watch running smoothly. He was also very helpful in showing me their jewelry for something specific I had been looking for. So all in all service was excellent and the, price of the battery replacement was very reasonable. I immediately added them to my contact list. So if you need a watch or your watch repaired, or some jewelry check 'em out.

Got batteries for my two watches. Price was right and service was efficiently quick…read more Would go back for my other watch repair

I had a terrible experience here. I bought a watch strap from this place, and when I asked the…read morestaff to help adjust the size, the guy working there flat-out refused. He seemed rushed, uninterested, and provided absolutely zero customer service. On top of that, the watch band itself feels like very cheap quality definitely not worth the price. Save your time and money. Do not ever come here.!!!!

Paul is a real professional he fixed my ring. he fixed my antique gold 18 karat gold diamond ring…read morewith precision and cleaned the diamond. It looks just like it did 52 1/2 years ago. I will come back

Paul was professional, friendly, and very helpful. He repaired my 24k gold perfectly, and I also…read morebought a beautiful necklace. Highly recommend this store for quality jewelry and great service. I will definitely return to buy jewelry or get my jewelry repair.

We had an amazing experience at Craftsman Jewelry at Lakewood Mall. From the moment we walked in,…read moreLen M. and the entire staff were incredibly welcoming and genuinely interested in helping us find exactly what we were looking for. My boyfriend wanted me to come with him to make sure he chose the right ring. I knew I wanted an emerald‑cut diamond in a trinity setting, with a large center stone. They actually had the style I loved, but I wanted the center diamond to be at least 5 carats. The team had no problem accommodating that and were able to create the same design and setting with a 5‑carat center diamond--exactly what I envisioned. I couldn't be happier with how everything turned out. My boyfriend also took advantage of their six‑month, no‑interest payment plan, which made the process even better. The best part of all is that we truly feel like we've found our new jeweler. Craftsman Jewelry can design custom pieces and meet your exact jewelry specifications, and their service is outstanding. Highly recommend!

Had a great experience today at craftsman. The lady in the front was very kind and helpful. I…read morebrought a watch to have the battery replace, but later she helped me switch the straps for a better ones. I will recommend this place to anyone. Thank you.

Had an amazing service, very professional, and I finished everything in a timely matter would…read moredefinitely recommend

Absolutely amazing customer service! I needed to fix my watch ASAP before my flight and they were…read moreso helpful! Despite being really busy the man who's name I unfortunately did not get was able to repair and also replace a missing piece, In less then an hour and a half!!! I mean talk about great customer service! There was also a very nice lady who was assisting me and she made me feel so welcomed! This is a great place to get your watch repaired. Very reasonable price,great customer service and a welcoming environment! Thank you so much for relieving my stress.

Mr. Jorge Montoya is truly an artisan of his watchmaker craft. He is a watchmaker who is highly…read moreskilled, qualified, and passionate about the work that he does. I first contacted Mr. Montoya to inquire about having my 2004 Rolex Submariner 16610LV serviced. I had just purchased it, and it had not been serviced in its 22 years of life. The winding was gritty and rough, the date changed later than expected, and it was running at least 16 seconds fast per day. Mr. Montoya explained in detail what he was going to do, what the service entailed, and that another estimate would be provided if parts needed to be replaced. Mr. Montoya then provided photos and videos of the timepiece during various stages of service, and the issues found with my watch. Mr. Montoya explained everything in detail and provided a fair and reasonable price. He also provided a quick estimate of the turnaround time to get my watch back to me. When I went to pickup my watch, Mr. Montoya explained the repairs and services completed again. In addition, he gave me additional photos and videos taken during the repair and explained what was being shown and done in each one. I highly recommend Mr. Montoya and the MWSC if you want an honest and highly skilled watchmaker that you can trust. He was transparent and thorough through each step of the process, which made me feel comfortable knowing my watch was in good hands. He has tons of experience and is specialized in Rolex timepieces that are 2010 and older. He also has performed a lot of work on other brands such as Patek and Omega. I 100% will be going back to Mr. Montoya when it comes time to service my Submariner and other timepieces.

I own an eighty five year old Rolex bubbleback. it stopped running five years ago. I tried to find…read moresomeone to repair it but no one would even look at it either because they didn't have the expertise or access to parts. Then I found out about Mr. Montoya. I live out of state but he agreed to look at it. He then agreed to service and repair the watch for a very reasonable price. After a month I got the watch back. Jorge did an amazing job. Not only does the watch run well, but it looks amazing. I was somewhat hesitant to undertake this via the internet, but I could not be happier with the results. Mr Montoya has all the experience and expertise to undertake what was a difficult job. I would highly recommend him.

I've been coming to this same place for several years now. And every time I come I always get a…read morebest service from Allen. I have change several of my watch batteries and bought a few bands as well. He also has many vintage watches and several other items as well. If you want a great service, friendly vibe and fast repair, Allen is the guy for you. Thanks Allen for your helps all these years. I highlighted recommended this place.

Alan is the man!! This man has mastered his craft, very polite , very knowledgeable , I'll never go…read moreanywhere for my watches but with him

Meenaji assisted me to buy jewelry. Service is very good. Ambience is very good of the shop and…read morethey have variety of designs.

First and foremost…read more CK is the man. I have dealt with quite a few luxury sales associates within the last 5-6 years but none of those people have taken care of me like CK did. I inquired about a particular rolex model via Bhindi Website and CK reached out to me very quickly. (First time a rolex Ad ever reached out to me even after showing interest on the brand. SO CK THANK YOU ONCE AGAIN FOR BEING PROFESSIONAL) I came in on a Saturday to say hello and Ck was very patient and knowledgeable. He showed me around and showed me the Rolex model I was looking for and he mentioned to me that he will try and get one allocated for me. Ck kept in touch via text and let me know my watch was ready for me (came in sooner than the estimated wait time) CK thank you for being professional and making me feel welcomed! I cant wait to do future business with you and the Bhindi family.

I reached out on Yelp asking multiple jewelers about medium thick chains for memorial necklaces…read moresince we want something durable. Guy from Jeweler's Touch stood out in his quick responses and helpfulness. When we arrived that evening to speak to someone, Brandon was amazing. He was friendly, super patient, and explained everything. He understood how difficult it was to look for rose gold chains, especially when thicker too. I was super indecisive and he gave me all the time in the world to look through their gold book which had all kinds of designs and thickness scaled to life size so I could place my pendant on it to imagine how it would look. He also brought out samples of chain types as I picked out ones to see if I'd like the look in person. He ended up finding an estate gold chain that looked absolutely perfect for my husband's pendant in shine and style. We tried it for a few days (they give you 30 days hassle-free) and my husband knew it wasn't the right length of style for his personal preference and our tuggy toddlers within one day. It was gorgeous and I wished it worked out, but maybe not for us. We came back a few days later after Christmas Eve and Brandon helped me out again with the return and gave me suggestions for the length of my husband's necklace based on preference. I saw people coming in and out during the two times I went and I see why. These people are amazing, patient, knowledgeable, super friendly and not pushy at all. They want to help make happy customers who are looking for that perfect jewelry. Although we are still on the search for the "perfect" chain for each of us (we are not major jewelry people but need this to be just right for us in every way), I appreciate the help that Jeweler's Touch gave and would recommend them for anyone looking for a custom piece or specific jewelry services.

I brought my engagement ring in to get fixed and they were great! Monique was so helpful and the…read moreturn around time was so fast! I picked up my ring and it was perfect and SO SHINY!!!! thank you guys!