Quick, efficient service. My cousin was in town for a wedding and needed 2 of his watches fixed the night before. We luckily found this business on Yelp and were so grateful they were still open as it was 7:30pm and most places were closed at this hour. He quoted $70 and 30min wait time for the watches as one required 4 batteries to be replaced. We hovered by as we didn't feel comfortable leaving behind the watches because they were of great monetary value. It's not that we didn't trust the employee but it was the seedy characters in the mall that would occasionally eye the watches when they would pass by and on some occasion pass by a few times. It was the suspicious behavior that made us a little paranoid post-check out and had us rushing to our cars/looking behind our shoulder. The employee finished under 30min to our surprise and we left satisfied with his careful/clean work. Would encourage people to support this small business but also remind them to be aware of their surroundings and be safe from the sketchy mall characters. read more

Buyer beware! Do not buy from these two brothers! They are a fraud! I received a gift for Christmas and all i wanted was a longer necklace. The difference was supposed to be between $30 to $50 quoted from one brother earlier in the week. I was supposed to get a call back but did not so I decided to return as I know this Christmas gift aas not cheap! Went back over the weekend to get the necklace and price jumped to $149. These two brothers tried to get me to take a cheaper necklace. Talked about gold going up 40% higher and things are more expensive. I highly recommend you dont buy from them. I felt disrespected just because i am a women! Never would i ever buy from them! Very disappointed!! Just cant belive the greediness of people! read more

Amazing service, got my watch resized in a matter of minutes fast, simple, and at a reasonable price!!

Unbeatable craftsmanship great customer service very reliable with an exceptional excitement of watches injury. Hanley recommended very professional easy parking. read more

Have come to this location for multiple watch repairs. Nick has always been helpful and strait forward with any of my watch problem. I usually bring him vintage watches and he manages to get them working. Pricing is fair. Service is quick and the work quality/experience is impeccable. I recommend this watch repair location to anyone. They also have good tips on good food in the area. read more

Jack was informative and professional! I visited his store to replace my watch battery. The service was quick and the price was amazing! He's made a loyal customer for life! Thank you Jack & brother! read more

Nice and good price. Not cheap staff. Solid gold. Clear Diamonds they help me whit the credit aplicación now read more

Gold Italia - Jewelry Near Me - Cerritos, California

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Nick and Jack are the best...my parents came to see them to get some services done...not only are they good about knowing how to fix jewelry but they also know their stuff...they are friendly and good people....trustworthy and they treat you like family...and they showed us jewelry that feeds our taste...i will be recommending them to family and friends for services, and to also buy jewelry from them because they have so many selections at great prices....Nick and Jack thank you for taking care of my parents, myself and my daughter read more

Gold Italia - The greatest player in the world and heavan KOBE BRYANT - Jewelry Near Me - Cerritos, California

The staff treated me and my family kindly, jokes and food services, however I later found out that the jewelry is gold plated! I may be unaware of the value of gold plated jewelry, nevertheless, I was charged the step prices similar to what I have paid for 14K Gold. I I don't remember how much he charged me for the chain, but I want to say that it was around $550 or more on a chain that kept break and $600 for a bracelet. I also brought many charms ranging from $100-$150 ( small). I also purchased a chain and charm for my son, which was overpriced as well . So I took the chain to be fixed (elsewhere) and where it was mended it turned a dark color and when I inquired I was told that the piece was plate. I went backing and was told that I knew it was plated and I was offered two hundred ( which I should have taken). I am so confused at about what this jewelry is so expensive and its costume jewelry. I think this is unfair. The staff are charming and respectful and I think its to trick customers into buying fake jewelry. The also pierced my daughter's ears and the holes closed! Do better. read more

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Came in here wanting to sell a gold ring. Said it wasn't even gold and he when on to test it anyway. Said to come back the next day because he didn't have the oil tester meanwhile he was on his cell phone the whole entire time. Don't waste your time and just to someone with better customer service and is reputable place who knows their stuff!! Got it tested else where and sold and got alot of money for that "fake" ring. read more

Attentive to cuztomer needs. Very engaging with customers. Give insight on how to maintain your jewelry items and they provide a wide range of zervices. read more

The staff treated me and my family well, however I later found out that the jewelry is gold plated! I may be unaware of the value of gold plated jewelry, nevertheless, I was charged the same prices that I have paid for 14K Gold. I spend 900.00 on a chain that kept break and 600 for a bracelet. I also brought many charms ranging from $100-$150 ( small). So I took the chain to be fixed (elsewhere) and where it was mended it turned a dark color and when I inquired I was told that the piece was plate. I went back and was told that I knew it was plated and I was offered two hundred ( which I should have taken). I am so confused at about what this jewelry is so expensive and its costume jewelry. I think this is unfair. The staff are charming and respectful and I think its to trick customers into buying fake jewelry. The also pierced my daughters ears and the holes closed! Do better. I will post pictures of the jewelry. read more

Me: "hey I've got some gold to sell do you do scratch te-" Employee: immediately raises voice at me* "DO NOT question the doctor on whether or not he knows how to doctor. *unintelligible rambling* Your gold is FAKE. It is fake. See? *grabs my ring and drops it intentionally* you can tell by the music. *proceeds to insult me* Your gold is fake. MY gold however is real. ((I brought in a 10k gold, 30-gram class ring proved by other establishments outside of the mall, that it is, in, fact real)) Me: "I was just trying to ask how you test because-" Him: "WE DO NOT do tests here. We send it into workshop. Let me see your ring now" "No thanks dude, don't like your attitude or your tone so I'll take my business elsewhere" This is a classic degradation technique used by bartering people ESPECIALLY in jewelery kiosks at malls to make you feel as if youre obligated to give in; Incessant interruptions, insults, and gaslighting are all utilized by the people here to take your gold from you. And it's all based on judgement of your appearance. Your words. Your questions. If you do not look like you know what you're doing you WILL be taken advantage of at this establishment. Some kiosks have 30% humanity, others have 100%, but this one is in the negative. Do not buy from here. Do not sell to here. Do not let them touch anything because they will drop it, damage it, scratch it and you will be left with damaged jewelery. Whatever response this triggers by the owner will be rendered useless upon arrival. In all my years of selling gold, never have I had such a joke of an experience at any establishment. Looking forward to seeing this kiosk empty shortly. Went to another establishment, and sold the gold that he insisted was fake read more

just got a new chain to replace an old broken one, definitely happy with my purchase! NICK was very helpful and even helped get a nicer version of the og chain I had, he even replaced the latch from the old chain to the new one as he said it was better than the other. read more

Just an update! Took my watch to Mkott Pich. They opened the watch up, found that the last person working on my watch had GLUED the crystal down! Glue got on the date dial and that's why it wouldn't work! Gold Italia is an absolute ripoff! If you want cheap Chinese knockoffs gold italia is your kiosk! Idiots read more

I got a beautiful diamond ring for a very good price. Ring was adjusted to my size ... love it

Terrible customer service. The male (don't know his name) ignored us while he was scrolling through his phone, went around to other side so the lady could help, but she was helping another customer. He came around finally, didn't like his manner from beginning. Very brisk and rude! Long story short he scratched my brand new iwatch trying to take band off and putting new one on. He didn't know how, he was trying to force it off. Didn't notice until we got home. Plus he had put one of the links backwards! Won't be returning!! No stars really but can't put zero! read more

non haggling. extremely fair pricing. quality jewelry. Nick gave excellent customer service!

Nick at Gold Italia TRULY understands customer service. I had a very sentimental (and challenging) project that I had taken to several other high end jewelers who refused to take it on likely because the amount of time it would take would not be worth the cost. Nick listened to exactly what I was hoping to accomplish with my ring and agreed to take it on regardless of what a challenge it was going to be because he respected the sentimental value it held for me and because he does what it takes to earn new customers and business. Nick also took the time to enlighten me with the inside workings of the jewelry industry. Needless to say he has earned my business for life and HIGHLY recommend Gold Italia for all of your jewelry needs. I will post a photo of the finished product when I pick it up. Thank you so much Nick. read more

Horrible communication skills on both NICK and JOHN. They don't know what they are doing and scratched a $575 watch and said there is nothing they can do about it! Best bet is to go to FAST FIX which is a few carts down, closer to Sears. Never going back! read more

This place is great. I always go here to remove chains from my watches and it costs about $10. They're super quick about it too. I've been here at least 3 times and haven't been disappointed! read more

I have been a customer of Gold Italia for over 15 years. I have a great relationship with Nick. Nick has designed some very beautiful pieces for me. My very favorite is a custom five-piece Black Diamond ensemble which included Earrings, Ring, Pendant, Bracelet and Anklet. All high quality craftsmanship. I have had these pieces for over 6 years and they are still as beautiful today as they were the day I picked them up. Nick is also the consummate professional, I am retired and living partially in Texas. However, I still receive text messages for my Birthday, Mother's Day and Christmas. If you are in the market for beautifully crafted, custom made and ready made pieces of jewelry...stop by Gold Italia in Cerritos, California. read more

By far the best jewelry place I've been to. Way better prices than any other jewelry store AND THEY FINANCE! :D !!! Huge selection too, I was surprised they had way better options than the big name stores read more

About ten years ago I was using a Jewelry Person that I was not pleased with and went to the Cerritos Mall to find some earrings. I stopped at the Gold Italia Kiosk where I encountered Nick. Very friendly and helpful. He showed my lots of Jewelry within my price range and the ones that weren't he offered me a payment plan. My kind of Place!!! You see I am a Jewelry FANATIC. I love Jewelry. I have some very nice pieces of Jewelry from Nick. He makes sure that I get the best prices also. I have continued to do business with Nick ever since. Also my three Daughters have become Customers and their friends. Nick is like one of our Family. He doesn't forget Birthdays, Mother's Day or Christmas. Always trying to please and make you happy. read more

The best Jewelry store in Town. Owner is super friendly and customer oriented. Great pricing. Highly recommended.

Drop off my Nixon 5130 dude was texting just said 12 bucks. Told him I'd be back in 5 min come back and dude was still on his phone. I told him give me my watch back looks like you are too busy. I'm sure hell see this since he's on his phone. Word of advice put it down for a few when speaking to people. read more

I met Nick almost 2 years ago when I was wondering around the mall. I am a jewelry person and I always have to stop and look at all of the jewelry stores. I think I may have had to get some thing repaired too. Well, needless to say, Nick was and is great. He is a very personable person and so is John. The jewelry is beautiful and the repair I had done was done perfectly. Prices for the repairs are always reasonable. Nick always makes time for me and shows me very unique pieces which is what I am always looking for. He also knows that my favorite color is pink and he looks for that stone color for me. I have bought many high end pieces from him and the pricing is wonderful. He does offer financing too if you need it. He is a very thoughtful man and as others have stated, he never forgets birthdays or holidays. He is a true professional and a friend. I love doing business with him, but even more than that, he is a friend. Great jewelry, great business great person. I highly recommend Gold Italia for your next jewelry purchase. If you don't see it at the store, just ask Nick for it, or describe it. He can probably find it or make it for you. read more

I will never go back to this establishment again. I had a set of pearls restrung for $60, and unfortunately after they were worn twice they broke. I understand that things like this happen from time to time, however when I went back I was told that the repair man doesn't come back for three weeks and that I would need to talk to him. When asked would they honor any kind of warranty (still have my receipt) I was told again to come back and talk to the repair man. The man didnt even get out of his seat to address my concerns. I also had three watches that needed batteries and when I asked him what size batteries these took he told me he didnt know. I cannot believe that in this day and age when business is so competitive a business owner (yes he was) would treat a return customer like that. Having worked in a service industry my entire career I, or any one of my employees would have been disciplined, and possibly fired on the spot. Proceed with this business at your own risk! read more

I've used Nick's services twice and have been very satisfied both times. First was to resize my pinky ring to fit my ring finger. His cost was very reasonable as compared to 4 other estimates I had gotten from other jewelers. I learned that upgrading my "old" jewelry can give me much satisfaction at a lesser cost. Recently, Nick replace a tiny diamond in my pendant with a larger one that was within my budget. I trusted him to find a diamond that would look nice...well, it looks great. It's just the right size for my setting and very beautiful. It would probably have cost me twice the amount I paid if I had purchased a brand new pendant with a diamond that size. Thanks, Nick. read more

I have been a customer since 2008 and it's been great so far. The owner is very accommodating, friendly and honest. I referred them to friends and family and they were happy with their purchase. Pricing is very reasonable. read more

Its really nice place, honestly my first impression was its a small kiosk , but i think its the best place i have known. I heard about them through a friend so thought of checking it out & i bet even you wont be disappointed. Exceptional guidance & service with unmatched price . Truely personal touch. thank you so much Nick & John read more