The team members/associates at this print shop are amazing and the quality of work is also amazing. They are knowledgeable about thier products and make recommendations to assure a great customer experience. I visited them twice this summer to have photos of my children printed in 24" x 36" Black and White mat finish for a special designer theme for my family room. The prints were completed within a couple of hours of placing the order and upon picking them up I was in awe with the quality. They looked like high end work from a professional photography studio. Other customers in the store were complimenting me on the photos and asking how did I get these done. All credit goes to the BizMax Print Team. I highly recommend trusting them with all of your print needs whether its business cards, signage, banners, photos etc. read more

Customer Service Complaint - Biz Max Print, Augusta, Georgia Subject: Lack of Customer Service, Accountability, and Professionalism I am writing to formally express my disappointment with the service I received from Biz Max Print, located at 3358 Wrightsboro Road, Augusta, GA 30909. As a business professional with more than 20 years of experience, I understand that unexpected issues can occur in any business. However, what I experienced with Biz Max Print was not simply a delay; it was a complete breakdown in customer service, communication, accountability, and professionalism. On May 18, 2026, I visited the store in person and placed an order for my Columbia High School Class of 1992 Reunion Cruise shirts. I was in Augusta on a 30-day business assignment. I intentionally chose to support a local business rather than return to Atlanta, where I could have easily had the shirts printed elsewhere. At the time of purchase, I was advised that the order would take approximately 2-3 business days and would be ready by noon on May 20, 2026. When I followed up, I was informed the shirts would instead be ready by 4:00 PM that same day. Unfortunately, they were still not completed. After additional follow-up calls, I was told their system was down and that the shirts would be mailed to me since I had already left the Augusta area. I provided my mailing address and trusted that the order would be shipped as promised. A week passed with no shirts and no communication. Then, surprisingly, I received a call from the same cashier who originally processed my order. She contacted me to verify the order's basic details, including whether the design was to be placed on the front, back, or both. This raised serious concerns because it suggested the order had not yet been completed despite previous assurances. During that conversation, I explained that my reunion cruise was approaching quickly and asked them to simplify the order if necessary. I was again assured that only two shirts remained to be completed and that the order would be shipped immediately. Again, nothing arrived. On May 29, I contacted Patrick, who advised that the shirts had been shipped the day after Memorial Day and should have already been delivered. Yet when I returned home on May 30, there was still no package. On June 2, I contacted the business again and spoke with Robert, the individual who originally sold me on using Biz Max Print. He promised to investigate and call me back. Hours passed with no return call. When I called back, Robert stated the shirts had been shipped via UPS but was unable to provide a tracking number because the system was allegedly down. He promised to call me back once the system was operational. That callback never came. On June 3, the day before my 34-year class reunion cruise, I still had no shirts, no tracking information, and no answers. After multiple additional calls, Robert again stated that the system was down. He suggested overnighting the shirts in Tampa, Florida, where I would be departing for the cruise. By this point, after weeks of missed commitments and unfulfilled promises, I informed him that I had very little confidence in either his word or the company's ability to deliver. Once again, I was promised a callback within minutes. Once again, no call came. When I contacted the business yet again, Robert informed me that management did not want to pay for overnight shipping. At that point, I requested a refund because I was completely exhausted by the constant excuses, lack of follow-through, and apparent disregard for the customer. What is most disappointing is not the delayed order itself. It is the repeated cycle of promises, missed commitments, unreturned phone calls, inconsistent information, lack of ownership, and complete absence of proactive customer service. This order was important not only to me but also to my classmates, who were counting on me to provide reunion shirts representing our Columbia High School Class of 1992. What should have been a memorable and positive experience became a frustrating and unnecessary ordeal. Throughout this process, I experienced: * Multiple missed delivery deadlines * Repeated promises that were never fulfilled * Numerous unreturned phone calls * Inconsistent explanations regarding the status of my order * Failure to provide shipping confirmation or tracking information * Poor communication among staff members * Lack of accountability from management * A complete disregard for the urgency and importance of the order In over two decades of professional experience, I have rarely encountered a business that demonstrated such poor customer service and a lack of follow-through. Consumers have many options when selecting printing and promotional product vendors. Based on my experience, I cannot recommend Biz Max Print and strongly encourage prospective customers to consider alternative providers carefully. Buyer Beware. read more

I place an order only yesterday for a poster for the memorial for one of my 2 year old grandbabies that passed a couple of days ago. I wanted it to be a surprise for his mother so she can have it for his memorial service/celebration of life. I placed the order and seen that it has a white border on the picture. So I called right after I placed the order and talk to the young male associate. I informed his that I wanted the poster without the white border and for it to be the board that with stand up. He informed me that it will it have the border and it with have the backboard for the stand. I paid almost $60, I also selected the 1 hr rush. I knew it wouldn't be ready until the following morning because I was a late order, but I didn't want the 2-3 day turn around. When I called after work at 2 it wasn't ready. When I get there at 4 they hand me a rolled up poster. I advised them this isn't what I ask for that I call and confirm right after I placed the order. They told me if I wanted on the board I had to pay $15 and they didn't care what I was told but it was wrong. I ordered 2 boards 4 years ago for my son and paid $85 total for them. When I got the attitude of the employees that was my final straw. I was informed that next time I need to go to staples and place my order since I wasn't satisfied. There were 3 other customers completely unsatisfied and got refunds and left their orders. Some don't receive them(one lady order was place a week ago,they still didn't complete hers). I feel I was robbed and the employees need training on customer service. read more

I attempted to have stationary made for my business. I was charged fully upfront and told that my stationary would be ready the next day. I emailed a copy of my logo along with the companies info including our email. Neither the paper nor the envelopes were ready for 3 days. When I returned 3 days later the color of our logo was completely off and the email was incorrect. The envelopes had not arrived. I returned 6 days later. The logo was better The email was still incorrect. Still no envelopes. I asked that the email be corrected and was told that I would be required to pay 50% more to have the email corrected. The employee was the one that brought the incorrect email to my attention. I refused to pay additional for something that was incorrect both times that I went to pick up stationary that should have been ready over 10 days ago. After talking to the manager he stood by his guns. No refund offered no offer to fix the problem. We are talking about 100 pcs of stationary. I will never do business with them and I caution you to do the same. I tried to support a small local business. Bad idea this time. Amazon is cheaper and faster. I am out $170 and I have absolutely nothing to show for it read more

I went here for a deal for business cards and flyers. So I didn't want them to make nothing to fancy just my money worth it still SUCKED!

So far I gave them 3 stars. I ordered wedding reception invitations. But when I came to pick them up they had the last name spelled incorrect. I'm glad I ordered them in time just in case something like this happen. The invitations are very nice. So now I have to wait 4 to 5 business days for the correction. read more

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