Came in twice as a first time patient, and both experiences were great. From the start, I was treated with respect and felt welcomed by both the front staff and the technician. During my first visit, they used advanced technology to examine my teeth, which made the experience much more comfortable compared to past dental visits. Because I needed more extensive care due to my lack of flossing, I had to schedule a separate appointment for a deep cleaning. That experience also went really well. The dentist was warm, reassuring, talked me through the process, and truly got down and dirty with my plaque haha. Overall, I felt cared for and comfortable throughout the process. I'll definitely continue coming back. read more

I'm really disappointed with how Bixby Modern Dentistry handled the cancellation of my appointment. At 3:02 p.m. today, I received a voicemail letting me know that my appointment for tomorrow, September 2nd at 2:00 p.m. was being canceled because the dentist who was scheduled to see me was no longer with the practice. When I called the office, I asked why I was being notified less than 24 hours before my appointment when I had already taken the day off work and arranged childcare. I was told that the dentist had informed the office on Friday, August 28th, and that they had been contacting patients since Monday. I completely understand that unexpected things happen and that a dentist leaving the practice may not have been something they could control. What I found frustrating was the way it was handled. There was no apology or acknowledgment of the inconvenience this caused. I was simply told that this was what happened and that they could reschedule me. Rescheduling wasn't really an option for me. I had already rearranged my work schedule and childcare, which is not easy to do. Thankfully, I was able to find another dentist with an appointment available tomorrow morning, so my day off and childcare arrangements won't go to waste. Ultimately, I decided to take my business elsewhere. The cancellation itself was disappointing, but the lack of communication and empathy was what really bothered me. I hope the office can put a better system in place for situations like this. Things happen, but patients deserve timely communication and, at the very least, some acknowledgment of the inconvenience when changes are made at the last minute. read more

Bixby Knolls Modern Dentistry - Voicemail left by staff. - General Dentistry Near Me - Long Beach, California

This has been my dentist office for 3+ years and I love it! The care is top tier, they're more than willing to work with you on scheduling, payments, and your comfort while receiving care. I have some serious issues dentally and sadly life has often got in the way of my being able to stick to a schedule. Each time I return they welcome me with open arms, understanding, and support. That means a lot as many places berate you and make it seem it's about your health when it's really about money. Not with Bixby-Knolls Modern Dentistry. They go above and beyond to help you as you overall health is their top priority. I like them so much I've brought my mother over as a new patient. The office is conveniently located near my home, which is a big plus! They've really increased in patients and I'm happy to see them thriving! read more

Bixby Knolls Modern Dentistry - Inside the office - General Dentistry Near Me - Long Beach, California

I hate going to the dentist but I love this dentistry. Had 3 wisdom teeth or wizzies as they call them, pulled this morning. It was such an easy and painless process. They really took care of me and made sure I was comfortable. They walked me through the entire procedure before they began. Everyone from reception, dental assistants and the actual dentist provided high quality care and customer service. I cannot recommend this dentistry enough. read more

New to the area and picked this dentist to try out due to the good ratings. The staff was extrememly inviting, personal, and professional! I had a wonderful first time experience. read more

I have zero complaints about this office! Caring, compassionate, and non-judgmental. I was fortunate enough to come on a day that wasn't particularly busy, so I was able to spend a little bit more time than usual being able to ask questions and get the assistance I need, and at no point in time did I ever feel rushed or as if I was some sort of inconvenience. I know we've all dealt with offices where it seems their primary focus is cosmetic dentistry vs. oral health and it feels more like a sales pitch than a checkup, but that couldn't be further from the truth for every staff member in this office! As a neurodivergent person who has been struggling with mental health issues the last couple of years, I was nervous going in to say the least. However, by the time I left the office I felt completely at ease, secure in the course of treatment that was to come, and any bit of anxiety that is typically associated with a dental visit was completely gone. I cannot recommend this office enough and feel fortunate to have discovered them! Special shout out to Dr. Nguyen and Ray!! I truly appreciate your time and your care. read more

I'm 70 years old ...Been to a lot of different dental offices and doctors. This is the best by far Dr. LaPham and his staff is excellent, efficient, and very professional. I get nothing but compliments on my teeth and my gum problems are finally under control because of their knowledge and experienced staff. Dre' read more

I have been a patient here for years. Today I was seen for a deep cleaning and a crown replacement. I was treated by Dr Duong for the crown replacement and the dental hygienist, Julie for the deep cleaning. Both of them were extremely gentle and took their time explaining the steps as they went along. They care about providing high quality dental care to their patients. This is a great, high quality dental office!!! read more

See all

It is incredibly disappointing to have to leave a negative review for an office I have trusted for a long time. I recently discovered that I was overcharged by more than $950, and trying to get a refund has been an absolute nightmare. Despite making multiple phone calls, sending numerous emails, and specifically requesting a call from the owner, I have received no resolution. The manager, Ray, has given me nothing but the runaround. He claims to lack the information or resources to check the status of my refund, and he has repeatedly broken his promises to follow up with me by phone or email. To anyone using this office: check your Explanation of Benefits (EOB) statements carefully. Looking at past reviews, it is clear that overcharging is a recurring issue here. read more

I did not have a great experience with this dentist office. I had scheduled an appointment and later on, on the day, I was supposed to go. I was notified that there was no dentist and that their call center didn't have the right schedule. So I had to reschedule and when the day I went for my appointment x-rays were done, but nothing else was done and I was in pain in regards to a cavity to my teeth. I was asked to reschedule again the following week. What a waste of time. read more

I'm am a senior citizen 60+years and my mouth is sensitive when getting dental work. I want to share how Dr. LaPham provided me with Exceptional Dental Care. While eating almonds, I recently cracked and damaged a molar and it was sensitive while eating or drinking. Dr. LaPham recommended the CEREC Classic to repair my chipped wisdom tooth. Dr. LaPham did such an excellent, amazing, effective, and thorough professional dental work, that I was literally joyful leaving the dental office. Dr. La-Pham and Carla who assisted him worked extremely careful and I truly was absent from any serious pain. At times I was a little bit uncomfortable but it was indeed worth the visit. My CEREC Classic was created and fitted right at the dental office. Superb color matching and my wisdom tooth was restored in proficient time. Dr. LaPham, I really do appreciate your professionalism, dedication, commitment and expertise in dentistry. If you read this just know that this is an honest testimony from Ms. G Jackson. read more

The office is always inviting & there are not a lot of people waiting. I can always enjoy my privacy and do paperwork as I wait for my appointment which is never really long at all. They take your time and your understanding of what is going to take place as if it were their own family. I'm truly amazed at how thorough they are with the paperwork and communicating with me. Has never been an issue. I am totally informed. Of course, pain is always a concern and they seem to really plan in advance to minimize the pain and stress. I really like the assistance they are always on point and ready to accommodate when I come in they always ask me Mr. Jackson will you be wanting your warming blanket today? From the bottom the top I would like to thank Bixby,, know it's modern dentistry for all their kind care, service and knowledge.Valon Jackson read more

I am only posting this to prevent more victims. Please call your insurance before you pay this place! My wife and I were both over charged and they double charged my insurance and lied about what I paid. I paid $680 for deep cleanings and should have paid only $60! The people seem very nice, but its BS! Don't be fooled like I was! read more

I've been a patient at Bixby Knolls Modern Dentistry for over 3 years and have always received top tier care. The staff are extremely professional and friendly, as well as dentists. Please make them your dental provider - you won't be disappointed. read more

I recently had a general cleaning/check up here, I've been a patient since 2018. Overall the care in the back was great. The techs and Dr. Duong were very easy to work with and knowledgable. The cleaning was easy and light, I felt like my teeth were thoroughly cleaned. I'm shaving off one star here because I arrived on-time for my appointment but wasn't seen until 40 minutes later. The receptionists didn't take notice that I had been waiting about 35 minutes which is when they rushed to the back and then notified me that they were going to come get me. While waiting for those 40 minutes it seemed like one of the receptionists just wanted to gossip while the other was trying to make phone call follow ups to patients. I personally couldn't care if they did that, but at the very least it would have been nice for them to pay attention to the waiting room and the lone patient waiting (me). I do look forward to returning, Dr. Duong is a great dentist, but I wish their front desk experience was a lot more welcoming and attentive. read more

I brought my son here for the first and last time.My son is scared of going to the dentist and he really trembles,but i expect that after going here,i'll prove to him that it was nothing to get scared of.But the dental assistant who took the xray didn't even tried to calm him down or do something that would atleast lessen his anxieties but i think made it worst instead.So after that he doesn't want to come back here anymore.I just wish that they'll show more compassion to their patient next time. read more

I have been going there for a few years now, it's a great office, modern and comfortable. What makes this place so special is the quality of care and the staff, most importantly at the front desk Sal is the best, always smiling, friendly and very knowledgeable about everything. If you need teeth cleaning I would definitely recommend Lyca, she not only is super friendly but very professional and will clean your teeth very thoroughly! Keep up the good work. read more

Dr. Alison Phan is absolutely AMAZING! Everyone hates to come to the dentist, but she has made me feel so comfortable every visit. Not only did she fix all of my previous work (that was done poorly), but she is extremely patient & always asks if I'm okay. I trust her. Tonya, the hygienist, is also my FAVORITE! I absolutely love her. She doesn't guilt trip me at all, and working with her, my gums have gotten so much better. Absolutely love laughing with her. She makes me feel like I've known her for years. She is also amazing at her work, really takes her time deep cleaning. read more

See all

Have been a client at Bixby Knolls Modern Dentistry (BKMD). Highly recommend! Dr. Frank Duong and the team at BKMD. The team that signs you in is friendly and makes the check in process quick, and seamless. Verifies insurance, address, and if any information has changed. Was asked back five minutes before my appointment time where we started to take the x-rays. The process of taking x-rays was quick and efficient as both areas for x-rays were used to get us in and out so we could begin the cleaning and assessment by the doctor. Tooth cleaning and fast. I opt not to have them use the mint/cherry polish as I just can't do the taste. Dr. Duong is a rock star. Engaging, friendly, and takes his time to walk through my dental care plan. Yeah, no cavities - don't forget to floss! Mentioned that I was showing signs of grinding my teeth, so we put a plan in place to address. Check out was fast as well and next appointment set. Highly recommend! read more

I have been coming to this establishment for over 5 years. Initially I thought it was sufficient however I have had terrible service here too many times to ignore. My Dentists was changed without my knowledge. An appointment is made and you think it's for one thing and it's for another. Unfortunately Dr Briana Nguyen, has the worst bedside manner. Who walks into the room without introducing yourself. She is unapologetically heavy handed. I shouldn't have to squirm and say ouch several times when getting my gums checked. I've had to too many appointments where I'm just leaving there unhappy. Not going to give them anymore money for poor quality care and customer service. I know it's hard these days but time for me to switch now that it's about to open enrollment. If these place was run by the hygienist, I'd stay. Quality these days is hard to come by. Energy in this place is stiff, not welcoming. read more

Hands down best dentistry I have ever had experience with. I have been going here for over 5 yrs now and never never going anywhere else. They make everything so easy with online portals so when you get to your appointment you just go right into treatment. Office is super clean and cozy. Big shout out to Dr Duong and his staff for always taking such great care of me and my family. L read more

I wanted to wait till my 2nd appointment before leaving a review. This is by far the best dental practice I've been to in a long time. The office staff were really nice and efficient. The doctors and nurses were so on point with everything and letting me know what was going on. I went in for a root canal and it was the fastest and cleanest root canal I've gotten by far. I'm not experiencing any pain at all even with the anesthesia wearing off. read more

This place is actually horrible. The clerks here aren't helpful at all and are very rude and disrespectful. I had an emergency and they are just money hungry and don't really care about their patients. They don't have any sense of urgency. Fuck this place. read more

I keep calling and no one at the office answers so I get put thru to some other extended line. Pretty disappointed considering I was already an existing patient . I' have been trying to get thru to someone for a few days to schedule a service. A girl even took my information for the office to get back to me and nothing. It's been 3 days. Sucks because I really do like Dr Doung. Well guess I saved myself $$ read more

My mother has been going to Bixby Knolls Modern Dentistry for almost 2 years now! Dr. Frank Duong has provided exceptional care that goes above and beyond! He's knowledgeable, skilled, and has a wonderful heart for his patients. If you need a new dentist, I highly recommend this dentistry and particularly Dr. Duong! The office staff is as equally kind and caring as Dr. Duong! They do an excellent job of taking care of the clerical matters, and they're very professional! read more

I unprofessionaldentist office never get your appointments right you make an appointment for something and when you come in it for something else always reschedule appointments saying that the doctor that you were seeing have a meeting today or out of the office very nice equipment nice office personnel unprofessional I have great benefits every time I walk in the door I have to pay for something. I know other coworkers and friends that go there as well and says the same thing when you walk in everything look presentable nice office up-to-date equipment. Staff is unprofessional you better off going somewhere else I do not deserve not one star don't be fooled by the brand new building and a new equipment and technology* read more

I have PPO Blue cross blue shield and my insurance is accepted here. My cleanings are usually quick and to the point. I don't have to wait for long and I appreciate it. They have high technology office with updated equipment. Drs and staff are professional and make me feel comfortable. read more

I have been going here for years and I don't even think about going to another dental office. Everyone here is awesome and caring! The doctors are excellent and make sure you are comfortable. I love the staff too! I would recommend this place to anybody. read more

Excellent dentist! The best, most professional, most efficient, most friendly staff I've ever encountered at a dentist's office.

Fantastic experience! Today was my first time at the dentist in a few years, and I cannot speak highly enough about the staff. Dr. Ashley Park is absolutely wonderful, a long with Bri, Sal and the rest of the team. They made sure I was comfortable and well taken care of the entire team. I highly recommend Bixby Knolls Modern Dentistry, especially if you have a fear of dentists. They will alleviate any worries and make you feel like family! read more

My first time at this office. The staff was very considerate with my situation. I needed a root canal, and Dr.La-Pham coordinated my treatment promptly same day. I recommend for anyone who is interested in getting great dental treatment. read more

If I could give this place zero starts I would. The lady at the front desks quoted me $850 for ONE crown. I kept on asking for an itemized quote and she kept brushing me off. Decided to call my insurance and turns out my charge for a crown is $484, now I see why she didn't want to give me the estimate.This place is a Scam. read more

Very poor customer service. Receptionist is extremely rude (the one with curly hair). The workers were disorganized, had multiple people tell me about my case. Like yes? I heard it 5 times already that's why I came here? Never came back here. Ridiculous workers. read more

Be careful of this place! It's super sketchy. The price keeps changing and going up each time my partner has called to get dental work. They seem very unorganized and not a very well run business. We never received a call back yesterday and showed up to our appointment just to be safe and avoid the cancellation charge. If you can go some where else I highly suggest it. Very unprofessional. read more

Have been going to this office for the past year, initial visit and consultation went great. Back office staff were friendly and helpful. was advised to make an appointment for deep cleaning, and right away they told me I'll be charge around $700 + for it. Doesn't seem right, since it's just the start of the new yr coverage for my dental insurance. I wanted to clarify with my insurance so I called to confirm, and turns out deep cleaning is covered 100%. I called back the office to let them know what my insurance said, and quickly they dropped it down to just $58 which is only my copay for the yr! Once that is situated, I am just waiting for my appt to come up, then I get a call from the office saying they canceled my deep cleaning appoint THE DAY BEFORE, because the diagnosis have expired because it's been 6 months ago. Very very frustrating since I already took the time off for my appt and if they knew about this already why didn't they said so ahead of time when I was making THAT appointment. Never going back. read more

I came to this dentistry as a new patient & had the worst experience. The entire time I stood there waiting, I just hear the two front girls gossiping in the back corner. They were complaining about training a new employee & that the person just wasn't getting it & she's over it & complained about working conditions. Mind you there were other patients in the lobby while they were gossiping & complaining & we can all hear them. I said "excuse me" to only be told "I'll be right with you" by the blond girl then she went back to gossiping & complaining while I stood there waiting, hearing their entire conversation. I waited a little longer then said "excuse me!" for the second time then I was actually serviced. At this point, I left the building. As a new patient, why would I want a dentistry where employees are gossiping & complaining about working conditions in front of their patients? Completely unprofessional. Do better. read more

Really can't say enough about them so far, every visit has been pleasant, I've been helped quickly, no bs upsells. I don't even have a lot of issues with my teeth, barely any, and I've had so much trouble with every dentist I've tried to go to, just for simple cleanings. Not the case here, really happy with this place. read more

Hey, in the past I've had some negative experiences at this office. But the dentist I dealt with and the front desk person are gone now, and my husband and I have had really positive interactions with Dr La Pham, Lica, Diana, Sal, Anna & Nicole. They've been kind and worked with us on pricing, which was so important! So thanks to all there! read more

This dental office is a stellar customer service location. I had a crown come off in the very front, and I was able to get in right away. I had never been there before and I was so impressed with Dr. Duong, the office staff and best of all I walked out that day with a brand new front tooth I didn't have to have a temporary but with their neat computer type thingy they're able to create a crown during the same visit. Licah is an amazing hygienist and very sensitive to my "pain threshold" ‍my teeth feel fabulous I have been treated like a special customer/patient since my first visit and I have found my "family" dental office. read more

Brianna was super super nice to me. I usually don't leave reviews but she had a great vibe to her and really set the expectations for this visit read more