As someone with a background in technology and computing, having a knowledgable, effective,…read moreefficient provider for services, hardware, software, security and just about anything and everything locally is amazing. They do it all, they have access to anything that we need. It's well beyond what this neighborhood shop may seem like in terms of size. They do it all, have so many great options and their value for services is excellent. The sharpest, nicest, most patient staff is truly helpful and they definitely do good work. I highly recommend Richard and his staff.

Outstanding service, Richard (the owner) has been extremely kind and helpful with my computer issuesread more

Stopped into store on my way to buy a computer at big box store, I thought I'd give the small a…read morechance at my business. I went inside spoke with Abraham told him what I was looking for. He showed me a computer that was in the price range that I was going to pay except it didn't have a battery that worked. Did not tell me that it was a $40 battery, he did tell me that it was slow on start up but that was only half the story. He didn't tell me that it was the slowest downloading page changing computer that I've ever had the misfortune of coming across computer screen went black took minute upon minute even with 5 Wi-fi connection. Called him numerous times about my dissatisfaction with my purchase. He had previously told to come into the store any time. I was there on business in Florida. Try to get to the store he was closed. He never returned by calls, never responded to my text, Never responded to my voice messages. When I got back to California, I box the computer up and send it back to him and ask the credit card company to issue me a credit. This guy knows How to mix truth with lies to get his way with the credit card companies. Credit card company asked me for my original invoice, That invoice is in Florida which I could not axis because I'm in California. I Abraham for a copy of that invoice via email and he has refused to give it to me. He knew that the credit card company would require that invoice. Which I could not provide, and he has refused to give it to me. I will say that he's a good talker, Very smooth. Lots of half truths. Now he has the computer, and my money. And I'm sure this has happened before.

Fixed my computer within a day; did not have to wait for service. Friendly, knowledgeable owner who…read moreis willing to share his knowledge with you and to make sure you understand what he does and what you need to do to keep your computer in top shape. Will definitely return to him for service. Much better than waiting three weeks for the Geek Squad!

I might be old but I believe in customer service! I just walked around the entire store looking for…read morea few things that I needed one was a iPhone holder stand for recording, and then other miscellaneous home items. The store was not busy. There was definitely more employees than there were customers at least I saw tons of blue shirts and not one person asked me if I needed help and I did need help, but I figured it out and found it on my own. I could suggest to Best Buy you could let a few people go and be saving some money because most of them were standing around talking not doing anything. I grew up in the restaurant business and customer service was mandatory. Amazon has better value and it comes right to my door

I took three older computers to the Geek Squad professional, Gabe, to be recycled. When I asked…read morethey wipe the data he said that required an appointment and a charge. But he said he could remove the hard drives for free. I agreed to that. He spent half an hour taking out tiny screws, opening the backs, taking out and handing me the drives and reassembling. I asked why he just didn't put the screws in a baggie (they recycle those as well) and he said he likes to deliver the units in good shape to the recycler. He's an amazing tech and so committed to doing the best he can for external customers like me and the recyclers. This is why I love Best Buy and Geek squad.

This man runs his shop the old way and has just about anything obscure you might need. Very helpful…read moreand very fair prices. As long as you're willing to sort through the piles of old technology, you will have a great experience! Would come again.

I need a small part for a dryer. And he was able to tell me why it went out. Was a pretty big…read moresafety issue and that was much appreciated.

Best computer tech around. Stands behind his work, and gets the job done. Kev is a good guy too.read more

Kev replaced the battery on my MacBook for pretty much the same price as a kit on line…read more Needs and expectations met in full. Thoroughly recommended.

On the road and needed a new battery, lighting port and screen for my IPhone 5s -a trifecta of…read moreproblems Quick turn around in a few hours, good pricing and competent friendly staff. This franchise is growing so even when back in the Maryland area I found they had stores Remember the name Experimac Enjoy the service and people. They are there when you need them

Was looking for a used Macbook for my wife. Was checking Craigs List and Facebook Marketplace for a…read moredeal, saw a couple of ads from Experimac in Palm Bay near near Bass Pro Shop. They offered 1 year warranties so I check them out. Owner Lauri very nice, knowledgeable. Store maybe a little pricier than a Craigs List deal, but all the computers are totally checked out, serviced, and come with one year warranty. Found nice Retina 13" Macbook Pro, asked owner if I could bring in wrapping paper and wrap in there ( it was for a birthday present) she noticed that I wasn't the best wrapper and wrapped it for me. Very friendly, nice store, some good deals. Macbook was a 2014 model in perfect shape. Will check there first when I need another Mac, upgrade or service.

Fair prices, free consultation on problem with costs of repair…read more Free referrals if they can't fix it.

Outstanding! Friendly, knowledgeable and fast! Repaired my Mac screen after my cat bit into it. So…read morehappy to have it fixed!

I've had nothing but great experiences with this company for over ten years! Always great service-…read moreSuper quick with issues and questions.

Horrible company run by buffoons. I paid, they failed to ship. The staff is horrible. I've seen…read morebetter customer service from India. I will never buy from them again. Emily at logistics even tried to banned me multiple times but failed. A simple VPN got me in because they tried to stop me from writing a honest review, she's not that smart. I had to take the high road because I refuse to buy from woke liberal company. Don't buy from them if you support American Values. Buy from the official source instead like EKWB.

Super pleased with Hook It Up. Called for service, received a response in great time. I have low…read moreexpectation these days with service providers, however Mike was very responsive and scheduled my install. Two TVs mounted, and they took their time, very detail oriented, made sure we were happy with locations. I highly recommend Hook It Up.

Mike is the best. He Is thoroughly knowledgable and takes the time to explain to you what options…read moreare available and what the cost wI'll be. He also provides great customer service. Mike has a customer for life. Call him! You won't be sorry !