Took advantage of their Spring Break special, which included a bath, to board my pup for a week…read more(Sat-Sat). It had been almost a year since we last boarded but Ethan helped us get acclimated to the new policies and was super accommodating, even working with me on pick-up when my return flight was delayed. A true life-saver. All the staff are always kind and helpful and they really love on the animals, which I appreciate. They also regularly update with photos and emails to keep you in the loop which is very reassuring. Loki loves it there and is always wiped out when she returns. (She's been napping all day. Very clearly a happy girl ).

A little long but it's been nothing less than eventful with this place. I had hight hopes for this…read moreplace as the hours are so convenient for our family's busy schedules. Unfortunately, this place was a HUGE disappointment and had a huge negative impact on our pup. Long story short -- Everything here is a sales grab. The few girls care for the animals but the "managers" and men there are just there for the commission of your packages. I had a whole conversation about their unethical sales pitching with the employee while picking up my dog lol. It's "how they keep the place open" - the employee's words, not mine. Astounding. Said employee also asked what I did for a living because I questioned their sales pitch tactics -- I'm in sales. Also, If you need their VIP services for your unspayed or neutered pup, please spend your money elsewhere!! Before committing to a membership, we did a trial day and spent hundreds on drop in days, grooming, and overnight boarding to see if it was a good fit for our high energy pup. Our dog is not neutered and we don't plan on getting him neutered so we chose their VIP rooms. His breed is also extremely high energy and they promised they could accommodate. I also inquired about training multiple times and they kept saying the trainer would contact me. Everything went great after those few visits, they seemed caring and said he was a great fit for a membership so we end up signing up. Then everything went downhill. Upon the first day of the membership, our dog all of a sudden had behavior issues and needed to be picked up. In the middle of my work day I call the shift manager, and he states that if we want our dog to stay, he needs training ... (from their same trainer that I've inquired 3x about before committing to a membership, still haven't heard back). I asked why this wasn't communicated ever before committing to a membership and they didn't have an answer. I informed them that I would've paid for training before committing to a membership if they would've let me know that there were any issues. Our dog went a couple of more times until they could finally get me in touch with the trainer, 6 visits later. Actually I had lost complete trust at this facility. To add insult to injury, I was able to speak to one of their actual workers that is with the dogs and she let me know that our dog is only let out for about 10 minutes at a time, maybe 3 to 4 times a day during a 12 hour stay. This is their VIP option. So not only is he left in a room for about 12 hours a day, with dogs barking all around him, he's not being stimulated nor played with just being let out to go to the bathroom. Contradicting everything they say that they offer. Their "trainer" is also a joke. He is supposed to be from the Marines and well-versed in the breed of dog that we have. Upon washing him for 5 minutes, as I was told, he said that our dog needed to be neutered before he could be trained because of his energy. Our dog is a Malinois and is not supposed to be neutered before 2 years of age. We've since went elsewhere to get our dog trained from someone who is actually educated on his breed and he's worked on all of his anxiety and reactivity issues that our pup got because of this place.

At the last minute I had to find a pet sitter and found Fancy Tails thru social media. After…read moretalking with Tracy I realized she is a true pet lover:) because my Bruno is a Service Dog I knew she would take good care of him, and he'd be safe and happy. After I spoke with Tracy I told my friend that I was going to the event with and he said "I know Tracy, she is highly recommended and has a stellar reputation with taking care of our furry friends. While I was at my event she sent lots of pictures while he was on his walk and hanging happy with his new puppy friends, it gave me peace of mind. She even offered to pet taxi him back to me when I returned home. 5 stars to Tracy & Fancy Tails

Tracy was amazing! My family traveled to Texas for 5 days. She took care of my dog Rambo. She…read moremessaged me every day and sent me live updates when she would go visit and feed him. She is a life saver! Thank you Tracy for everything!

Unclear what theyre looking for in a dog's temperament. Gave our dog 7 minutes, said he couldn't…read moretake queues from other dogs. Probably should've been concerned about the other dog growling. Apparently growling = okay. Being excited meeting new dogs in a new place = unfit temperament for this business.

I brought my 1yr-old puppy in for a temperament test, and within 5 minutes the supervisor came out…read moreand said she had "too much energy," was getting in other dogs' faces, and didn't respect boundaries. Let's be real, she's a young dog in a brand new environment surrounded by unfamiliar dogs. Of course she's going to be excited. That's exactly why people come in for these evaluations in the first place. If your facility isn't equipped to handle high energy or young dogs, that should be clearly stated upfront on your website. Instead, I paid $40 for what felt like a pre judged, rushed dismissal with zero effort to actually assess or work with her to get comfortable. What was more disappointing was the lack of care or professionalism. No one asked about her behavior history - other than does she not play well with dogs, supervisor didn't use her name, and she was immediately taken to the back with a slip lead and returned minutes later with a blanket judgment. There was no constructive feedback, no suggestions for training, and no guidance on how we could improve and come back. For context, she regularly goes to dog parks and plays off leash without any issues. Overall, the experience felt unwelcoming and transactional rather than thoughtful or supportive. Just a heads up for other dog owners, you may not get a fair evaluation or any refund if your dog doesn't fit their expectations. Which should be free, then if they pass you pay.

I can't recommend this place enough! We moved from another state to LA a couple of months back, and…read morewere eager to find a dog daycare place for our 5yo yorkie. He is a well socialized pup, greatly missing his trainer and dog friends. We brought him to this place, just based on reviews. Such a great decision!!! We are so thankful for Olga and co for making our adjustment to a new place smooth! My dog was nervous (and I was 100x more nervous!!!) of a new place and overall experiences, but he adapted nicely and smoothly to 5 star doggy Inn! We boarded him over the Christmas holidays and loved getting video updates on Facebook and knowing he was well taken cared of!! So, to specifics: daycare is open every day, including weekends, which allows us to run errands and have some human alone time too! We also tried the grooming services - excellent and smooth. An amazing investment all around; dog is happy, dog parents (yup, helicopter dog parents included) happy and an amazing addition to our puppy family. No reservations needed; after a first assessment, just walk in. Thank you Olga for taking such a good care of our precious one

Easy and simple to get my pups approved. Scheduling was easy. Pups were happy and well taken care…read moreof. Great place for doggy care.

What can I say, except that Mark is a modern-day dog whisperer! Within the first five minutes of…read moremeeting him, I knew he was the right person to train my Frenchie, Chance. Mark's genuine love for dogs and calm confidence immediately stood out--and Chance felt it too. Chance's breed is notoriously stubborn, but he met his match with Mark. Thanks to his training, Chance now comes when called, sits, waits patiently, and won't even cross the street unless given the command. He won't touch his food--no matter how tempting--until you say it's okay. And my absolute favorite? When you say "crate," he walks right in, no questions asked. Mark doesn't just train your dog--he transforms your relationship with them. I can't recommend him highly enough.

Mark is fabulous! He has trained my boys since they were pups! They love him and really listen to…read morehim! He is so knowledgeable about behavior and they really listen to him! (Unusual for stubborn Scottie's)

Wow! Wish I could give a 10 star rating, since my two dogs loved their first four nights with a…read morevery caring and attentive staff. Initial impression was awesome because I started a boarding request online and saved it before submitting, because I needed to scan and upload their shot records. Within 30 minutes someone called to say they saw my saved request and did I want to book? I responded I still needed to get their medical records loaded and found out they had already called our Vet and had them. Such proactive care was the first indication this place is special. We have never boarded our two dogs in their nine years, except with trusted friends. When I was packing up their food to bring, I commented to my husband that they don't eat much when we are gone, so I was sure I packed enough. Arrival intake was very comforting. We could tell they would pay close attention and were very positive and caring. We received emailed reports daily with photos. They were not 'cut and paste' messages. They were specific to our dogs. When we picked them up, the pups were excited to see us. We had opted for a cute cabin for them along with day care. They were full of energy and happy. To top it off, they had eaten ALL of their food. I would have bet against it. They were tuckered out and have slept a lot Another sign they had fun and felt loved. Cheers to the whole team. We will start some day care so they can continue to build relationships with staff and other day care dogs. And we now know we have a trusted place to board them.

They never responded to my request for service they never replied to my voice mail or anythingread more

Amazing place for your dog or cat to stay. I've been coming here for 30 years and I wouldn't go…read moreanywhere else. My dog is tired and happy whenever she boards here or has a play day at the Kennel Club. The staff are the best part of my experience- they even send me pictures of my dog having fun.

Do not trust Tailwind Global Pet to relocate your pets. We incurred $2,635 for their "Revaccination…read moreand Release" package, which they market as covering CDC coordination, veterinary testing, and management of clearance and release. Instead, our two rescue vizslas remain confined in their facility, and the bill has already ballooned to more than $3,250 and climbing daily while Tailwind does nothing to secure their release. From the moment the dogs arrived at LAX, Tailwind has provided shifting and incomplete information. We were told both dogs had "skin issues" requiring bloodwork and a leishmania PCR test. In fact, one dog's skin scrape came back clear immediately--information we only obtained days later after repeated requests, at which point Tailwind claimed that the second dog was being held solely as "part of the same shipment" despite traveling in a separate crate. Tailwind waited six days to reveal that they had sent the other dog's sample to an understaffed lab across the country in North Carolina, despite the existence of qualified labs in Los Angeles, and then on the seventh day disclosed for the first time that the vet had ordered not only a PCR but also serology, which takes even longer to process. Eight days after our dogs landed at LAX, those tests still have not been completed, and our dogs remain trapped at Tailwind's facility, with costs mounting daily. Tailwind will no doubt respond by blaming CDC, as they have at every turn. But despite expressly representing that they would manage coordination and advocate on our behalf, they apparently never (i) questioned why the sample had to be shipped across the country instead of requesting permission to use a local lab, or (ii) sought information from the lab about expediting, which they raised for the first time only a week after our dogs' arrival--after accruing a week of boarding fees that already exceeded the likely cost of expediting (although we still haven't been told what the expedited cost would be). Even now, they cannot confirm that such a request was ever submitted. Meanwhile, our dogs remain trapped, stressed, and separated from us. These are vizslas rescued from a breeding farm in Thailand, then abandoned at a pound, then subjected to a grueling international journey--only to be confined yet again while Tailwind layers daily boarding charges on top of undisclosed lab costs. All we want is for Tailwind to do everything possible to help us bring these dogs to their forever home quickly, as we contracted with them to do. Instead, they concealed critical information, failed to act, and left us footing the bill while our dogs are abandoned yet again.

This was our first time boarding our Siamese cat, and we couldn't have had a better experience with…read morePurrvana. We boarded her for a full week and were a little nervous at first, but the staff immediately put us at ease. Everyone was incredibly helpful, professional, and well organized. They took the time to patiently explain all the details and answer our questions, which we really appreciated as first-time boarders. Most importantly, they took wonderful care of our cat and gave her lots of attention and love. We especially liked the daily updates and the video check-in feature--it was so reassuring to see how comfortable and well cared for she was while we were away. Highly recommend Purrvana to anyone looking for a safe, attentive, and truly cat-focused boarding experience. We'll absolutely be coming back!

I boarded my cat, Joni for 10 days at Purrvana and it was my first time doing so... ever! My…read moreexperience with Purrvana was absolutely exceptional. Everyone was truly kind and professional. They really care for your cat, it is not just doing the bare minimum- they go above and beyond. Joni had such a blast there that I think she was a little sad to come home. This place is like a vacation for your cat while you go on vacation. My cat loves attention and they gave her so much love every day. I even saw on camera that the techs spend one on one time with the cats and that's so thoughtful. They also send you updates every single day. They are also very organized. Joni needed eye drops daily and they kindly did it for her. I am so happy I found this place. I feel like I can go out of town knowing that my cat is taken care of so so well. Thank you so much for everything

We absolutely love Grateful Dogs, we have 2 labs that have been there for 2 years now. Everyone…read morethere is SO friendly and the dogs are always so happy to go. I tell people its their Disneyland ! In addition to the dogs having fun, the employees really do care about the dogs. Our younger lab has a medical condition, and they are always on top of everything there, so I do not worry when we leave them for days. They noticed a sore on his back leg that had clearly been there and I missed seeing it, told me as soon as I picked him up. I totally trust them to not only love our pups while we are gone but also keep them safe. Thank you Grateful Dogs for everything!

We are so caring about dogs. They really took good care of Rocky. They have a very thorough process…read moreto ensure that from baby gets adjusted.

Patty is the crème de la crème when it comes to puppy training! She has trained two pups for me and…read morethe pups can definitely sense her authority, energy and love that makes them obedient almost immediately. She is extremely punctual... so don't be late, haha. She is disciplined and skilled yet loving in her training, so the doggos know that she is the real deal. I would recommend her to anyone who needs to get their pups the extra training they want and need!

Patty is the most intuitive obedience instructor I've met since my baby Angel came into my life…read more My family jokingly calls this beloved husky "ADHD Angel", and Patty has really gotten Angel to focus and to be less excitable--especially at the beginning of walks. Huskies PULL and it was essential to get her under control. Did I mention that Angel LOVES her? Instruction and training always come with love, extreme patience, and positive reinforcement. Patty finishes each session with videos and emails links and little report cards promptly! I'm getting married in one month and Patty will be there as Angel's "date". There's no one else I would trust to ensure Angel doesn't jump on me in my wedding dress!