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    Purrvana

    5.0 (11 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 3 months ago

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    Response time

    30 minutes

    Response rate

    100%

    Services - Purrvana

    Pet sitting

    In-home pet sitting

    Purrvana Photos

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    Recommended Reviews - Purrvana

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    Reviews With Photos

    Olena V.

    Even if I tried really hard finding a better hotel for my cat, I still wouldn't succeed. Everybody working at Purrvana gets to know your cat's personality really well, as if they were a real human being. My cat, Vasyl, had stayed at Purrvana for at least 7+ times by now and I always have a piece of mind when he's there knowing that he's safe. Each evening, I received daily photos and videos showing Vasyl playing and chilling with other cats. The hotel itself on the inside looks stunning - always very clean and well-maintained - I'm almost ready to stay there myself for a few days, to be honest. You pay a bit more than at other places but it's 100% worth it as all cats get treated as VIPs there.

    Saying goodbye to his new friend before we left.  The happy tail says it all.
    Teresa B.

    The whole experience was amazing. They are so detail oriented and really take the time to get to know everything about your cat. I was so nervous as this was Boo's first time boarding (ever!) and my normally sociable boy was scared and FUSSY and out of sorts. But they really took the time and patience to get to know him and help him get comfortable--and they even had him happily playing with another cat by the time we picked him up. The daily reports were great and being able to see him via camera at any time was so comforting. I was able to relax and enjoy our vacation! The place is immaculately clean and well maintained. Staff were wonderful. We would use Purrvana again in a heartbeat.

    C C.

    perfect stay for my two kitties! i had to cut the stay short, but the daily updates were so nice and i could check on them whenever through the cameras!! they settled in quickly and got along with all the staff and enjoyed their stay :) the facilities are so clean, modern, and safe. i am a helicopter cat mom and felt good about everything i saw!

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    5 months ago

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    8 months ago

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    Review Highlights - Purrvana

    i had to cut the stay short, but the daily updates were so nice and i could check on them whenever through the cameras!!

    Mentioned in 5 reviews

    Read more highlights

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    Jet Pets - Zeydah our front office greeter!

    Jet Pets

    (19 reviews)

    Playa del Rey

    Run, do not walk, away from this company…read more They are simply horrible, incompetent, and not trustworthy at all. I sent my pup to Portugal and they charged me a lot of money to put my pup in a van and drop him off at Lufthansa. I paid for the crate. I brought the food and medicine for my pup. I handled all the USDA certificates. They put my pup in a cart at 8 AM for a 3 PM flight (airline rules they claimed) and my dog suffered a trauma that can not be ignored. They literally put him in a cart, taped his food and medicine to the top of the crate and transported him in a van to cargo. They did NOTHING else. They had no idea if anyone was going to give my pup the medicine and food. There was no customs work and no absolutely no warning that the customer would have to do their own customs work. Think about it! If DHL sent packages to Portugal and the recipient had to go to a DHL center, handle the customs and retrieve the package themselves, then DHL would NOT have a real business. That's Jet Pets. Their service is shite. They do not nothing, they don;t alert you to the impending chaso. They do not fucking care. My wife arrived at the Lisbon airport at 11 PM thinking she was picking up our pup. Instead, she found herself at the back of a very long line at customs with absolutely no directions or instructions on how to deal with this. Jet Pets just abandoned us. Portugal is heavily bureaucratic and they kept sending her from cargo area to the customs area at the airport and then back. These places are miles apart. She did this at least twice. My wife was at the airport for five hours. She waited until after 3 AM to retrieve our dog. She got home at 5 AM, completely and utterly stressed. She paid a customs fee (negligible) but also paid a car service 5 hours extra to sit and wait with her. And for FWIW, I spent five hours on the computer and my cell phone vainly trying to help. All because Jet Pets didn't think to have a customs broker handle this. Nor do they tell us which would have been a deal-breaker with me. What they do say is call Lufthansa Cargo which suggests everything is all covered when it fact Jet Pets wants Lufthansa to deliver the bad news about the customs. What they do is bad for the client and worse for the poor animals. Jet Pets incompetence extended my dog's crate time by five or six hours minimum. We calculate our pup was in the crate for 36 hours. My wife and I honestly expected the worst because he is 10 years old and not a small boy. Their service should NOT be sending an animal out and then expecting the client to fend for themselves. They send a customer out knowing what is in store for them with absolutely no warning. They don't fucking care. What happened to my wife and my poor pup was inexcusable. Seriously, save yourselves anxiety and grief. Run--do not walk--away from Jet Pets. They suck!

    The service you receive from Jet Pets is excellent, and they will go over and above when your dog…read morehas to be shipped from Chicago to Auckland during a pandemic, a snowstorm, and an embargo on pet shipments. I would highly recommend Sandy and her team! Let me start off by saying that the first time i contacted Jet Pets on October 29th, 2020 and Duke only just arrived yesterday (March 2nd, 2021). In total, the exporting process took 5 months and we moved from Chicago to Auckland, New Zealand. We were supported throughout the entire exporting and importing process by Sandy and Micaelin, who were prompt, understanding, and answered all of my questions. It can be daunting to move your most beloved pet abroad and it can get overwhelming. Sandy made the process so easy. Sandy discovered that Air New Zealand had placed an embargo on all pet shipments, so she made a call to contacts in Hawai, Fiji, Singapore and came back the next day with alternatives. Despite my nervousness, I trusted her expertise when she advised that Singapore was the best option for us. Then Sandy made a vet appointment schedule for Duke so I would know exactly when to take him to the vet as New Zealand has very strict rules that Sandy knew off by heart. It turned out that the whole schedule had to be changed a couple of weeks before Duke left because there was a snowstorm in Chicago and it was too cold for him to fly, so Sandy helped us with the new schedule. She figured out what one of the warmest days would be in Chicago so he could escape the snowstorm. When Duke got his blood drawn at my vet, he got unnecessary blood test results so again Sandy helped to correct this. Sandy requested an extension from the Ministry of Primary Industries in New Zealand as a result of Duke having a lapse in his vaccines for eight days, and thankfully it was granted! When Duke finally escaped the snow-storm in Chicago he was picked up at taken to Jet Pets in LA where I received an email with pictures of my Duke. After being there for three days, Duke finally left for Singapore on Saturday, when I contacted Sandy after hours because I was nervous about his arrival time she was responsive and sent me all the information I needed to track his flight. Should I have the chance to relocate again (which I certainly hope I never have to), I would choose Jet Pets without a doubt.

    Purrvana - pet_sitting - Updated May 2026

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