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    Lucky Tails

    5.0 (144 reviews)
    Closed • 9:00 am - 9:00 pm

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    Response time

    1 day

    Response rate

    60%

    Services - Lucky Tails

    Dog walking

    Dog daycare

    Pet boarding

    Lucky Tails Photos

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    Recommended Reviews - Lucky Tails

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    Reviews With Photos

    The queen shepherd and her entourage take a break.
    Patrick T.

    If you're looking for help with your dog near the beach on the West Side, you know, Venice, Mar Vista, the Canals, give the job to Sheyla. My dog is always happier to see Sheyla than to be with me and I am embarrassed every single time. Routine daily walks and extended stays are both great with Sheyla. I needed a reliable host with a network of equally awesome colleagues to help with multi-week stays for my then two-year-old German Shepherd Dog as coronavirus travel restrictions lifted and I knew from daily interactions with her that both my dog would be no challenge given the variety of personalities she corrals daily and that the difficult part would be the owner. My puppy turns four this year and I am glad she has Sheyla in her flock.

    Brian L.

    Sheyla is the best! I have been sending my dog on park visits with her since I moved to the area in July, and I couldn't be happier about it. She is kind, professional, and I trust her with my pup. Sheyla also respects COVID safety. My dog is a recent rescue and takes a while to feel comfortable with people, and Sheyla has been really caring and patient in getting her to feel comfortable going to the park. Scheduling and payment are also really convenient. The best part though are the occasional pictures we get throughout the day. I can't recommend Sheyla highly enough!

    Lisa V.

    Amore thrives on playtime with people and dogs. Since this quarantine, we've become inseparable and she loves playing 24/7. Thank goodness for Sheyla and Lucky Tails! Amore, cutest dog in the pic, loves park time with all the pups. Sheyla is so kind, flexible and picks-up, as well as drops off the dogs. Now that I'm back at work, it's so convenient for me, I feel better about knowing Amore is getting taken care of and having fun.

    Archie and his pals
    Catherine O.

    I echo all of the amazing reviews about Sheyla/Lucky Tails! They have been taking care of my baby, Archie, since he was 8 weeks old and he absolutely adores them! Sheyla is responsible, reliable, very accommodating to my ever-changing schedule, and really cares. Whether it's day outings or boarding, I know Archie is in great hands as I really trust Sheyla and her associates. You can't do better!

    Katie B.

    I cannot say enough good things about Sheyla and her company. I found her through Yelp when I first moved to Santa Monica over a year ago and I have never had such a reliable, trustworthy, and accommodating dog walking and boarding service ever. I am a nurse and my schedule is constantly changing and Sheyla is literally a life saver and so kind. My dog absolutely loves her and I feel so comfortable and happy every time she gets to go with lucky tails :)

    Brittnie G.

    Hiring Lucky Tails was the best decision I've made upon moving to Venice. I tried using Wags and checked my home cameras and the "certified + trusted" dog walker left my dogs in a crate for over 8 hours. Don't DO IT! Do yourself a favor and hire Sheyla. She takes pride in her business and takes extra care of my dogs. Not some random from an app. Sheyla is AMAZING! She's trustworthy, professional, caring and my pups love her! Sheyla takes such good care of them. She sends me adorable pictures of them during the day while I'm at work to reassure me that they're are having a good time. She's also a really cool chick so that's a plus :)

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    6 years ago

    Sheyla is amazing! Our pup could not wait to greet her, and loved getting to spend time with the crew! Thanks so much Sheyla!

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    Page 1 of 4

    Ask the Community - Lucky Tails

    Review Highlights - Lucky Tails

    “Whether it's day outings or boarding, I know Archie is in great hands as I really trust Sheyla and her associates.”

    Mentioned in 130 reviews

    Read more highlights

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    We had the absolute pleasure of working with Jaime and the Sit Stay Play LA team while my mom was…read moreaway visiting us for a long weekend in Northern California. They came by for home visits to care for her beloved cat - and truly went above and beyond in every way! From feeding and grooming to playtime and companionship, they treated my mom's precious fur baby with such warmth and attention. At the end of each day, we received a delightful photo collage showing what Boosie had been up to - it gave us complete peace of mind knowing she was in such caring hands. Jaime and her team made sure we felt connected and confident every step of the way. Their kindness, professionalism, and genuine love for animals shone through in everything they did. We are so grateful and wouldn't hesitate to recommend Sit Stay Play LA to anyone in need of reliable and loving pet care. Thank you for everything! Here is their website: SitStayPlayLA.com

    Jaime's love and dedication go far beyond just running Sit, Stay, Play…read more One perfect example: she once arrived late to a party because she saw a distressed dog on the side of the road -- and of course, stopped to help. She ended up taking the dog to a vet and didn't think twice about the big event she'd missed. That moment says everything about her priorities and her character. Jaime doesn't just do this for a living -- caring for animals is who she is. Jaime's compassion is instinctive, and it radiates in everything she does. With Sit, Stay, Play, your pets get more than a sitter -- they get a true friend and protector.

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    "It has been absolutely amazing having Mowi take care of my little critters while I've been out of…read morethe country. I have a tiny finch who loves his music and having the blinds opened just the way he likes, and she made sure to cater to his needs perfectly. She also took the time to care for and interact with my chinchilla, which I greatly appreciated. She treats the animals as if they were her own, and you can truly see the love, attention, and care she puts into her work. Thanks so much!

    Beware of Red Flags: Dishonest, Disorganized, and Unsanitary Pet Sitting Service…read more We almost learned the hard way what happens when you ignore red flags in favor of enthusiastic energy. Over 2.5 months, we rationalized this sitter's disorganization, unsanitary habits, and lack of experience out of desperation before a 10-day trip. Five days before our flight, she backed us into a corner to price-gouge us--demanding over 2.7x our agreed rate after sending 3 conflicting texts in a single day and creating fake policies on the spot. Shockingly, while attempting to demand this higher rate, she suddenly unveiled a hidden policy: claiming her top-tier "VIP 24/7" care allows her to sneak out and leave pets unattended for up to 4 hours a day to service other clients. Whether invented to manipulate us or concealed from the start, it reveals a complete lack of transparency and integrity. Red Flag 1: Lack of Hygiene, Basic Safety, & Care Skills *Dangerous Leash Handling: During a practice walk, the sitter kept the leash pulled taut with zero slack and repeatedly yanked our dog. We were extremely uncomfortable watching her essentially strangle our dog on the walk and had to explicitly coach her on how to give slack so he could maneuver. She admitted to having very little experience walking small dogs and it clearly showed. *Unsanitary Waste Handling: When wiping our dog's rear after he went number 2, she wiped side-to-side, smearing feces all over her hand. She had no intention of washing her hands until we stopped by a public bathroom and forced her to wash them. Her excuse was that she "wasn't going to touch anything until she got home." She remained oblivious to the fact that she was actively holding our dog's leash, couldn't scoop him up if another dog approached, and was supposed to use those same hands to wipe his face with a cloth if our dog sniffed something super dirty. *Gross Unsanitary Habits: She washed our dog's food bowl using only bare hands and water--completely bypassing the dish sponge sitting next to the sink. The bowl remained greasy and had to be rewashed. *Food Safety Carelessness: Requested dark chocolate as her personal snack in a dog-centric home, showing a total lack of awareness around toxic food hazards. Red Flag 2: Shifting Rates & Last-Minute Price Gouging From day one, 3/12/2026, we made it clear our dog cannot be left alone for more than 10 minutes due to severe separation anxiety (see screenshots). We hired her for 2 daycare sessions specifically to get her familiar with our dog and home--where her job was exceptionally easy as she basically laid on the couch the entire time. On 7/28/2026, 11 days before claiming she didn't know our dog required 24/7 care, we sent our detailed boarding guide. She enthusiastically promised to review it, but her actions during demo day proved she never did. Later that day, she texted "I understand that Tofu shouldn't be left alone"--yet in the very next breath, bafflingly asked if she could leave him to go work out during his boarding stay, despite knowing full well he has severe separation anxiety. On 8/7/2026, just 5 days before our first trip of two back to back, a series of bait-and-switch texts unfolded: (see screenshots) 1) 10:14 AM: Sitter texted asking if we would pay her "$190 VIP rate" instead, claiming 24/7 care normally costs $250-$300/day (a tier that did not exist on her website at the time). 2) 2:43 PM: We were okay paying more but asked her to honor her original quote of $180/day. 3) 3:17 PM: She ignored her proposed $190/day rate and tried to gouge us for $325/day. 4) 5:33 PM: Claimed her $190 VIP rate "still allows me about 4 hours during the day to care for other clients"--leaving dogs unattended and directly contradicting her website's claim of servicing "One family at a time." Red Flag 3: Hidden Property Damage & Neglect *Unreported Damage: She off-tracked and broke our patio screen door during daycare so it couldn't close. There was no way she was unaware, yet she offered zero mention or acknowledgment. We brought it up with her to emphasize trust and transparency. *Neglecting Other Clients' Animals: During a 3-hour prep session and dinner with us, she disclosed she was actively house-sitting a 15-year-old dog with dementia elsewhere--leaving that vulnerable senior dog completely unattended for over 3 hours. This must be the VIP care package. *Disorganization: Continually got dates wrong, miscounted booking days, and failed to follow basic written instructions despite a comprehensive guide with step-by-step photos. Entrusting someone with your pet requires total transparency and basic care standards. When a sitter responds to clear expectations with price-gouging, disorganization, and unsanitary habits, the best decision is to walk away. Protect your pets and look elsewhere.

    Spoiled Pooch - Cat visit in Marina Del Rey

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    My best friend and family member has a service dog named Cookie, and she is absolutely everything…read moreto her. Because they are together all the time, it can be hard for her to truly relax or enjoy herself when she has to go somewhere Cookie can't come along. Knowing Cookie is happy, safe, and loved while she's away means the world to her. We have been using Spoiled Pooch for over two years now, and we truly could not recommend them more. They are professional, incredibly communicative, reliable, and so caring. Cookie gets genuinely excited when she sees the girls who take care of her, which says everything. The same two girls have been taking care of Cookie for more than two years now, and I think that really says a lot about the company. It's so nice to see such a low turnover rate with pet sitters because it shows that the people working there are happy with what they do and happy with the company they work for. Heather and Bianca and Jeanetta are amazing. Not only do we trust them completely with Cookie's safety and well-being, but we also trust them in our home and with the security of our home. That level of trust is rare to find. We honestly wouldn't trust Cookie with anyone else.

    This service was great. Heather who watched our dogs was always on time, sent us pics and kept us…read moreupdated on what she was doing with the dogs. I give her 5 stars. Jenetta the owner was really great with communication and keeping us in the loop for everything. Highly recommend the spoiled pooch if u want your pet well taken care of

    Hillary Loves Pets - This is Katya and I. She is one of my favorite students!

    Hillary Loves Pets

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    I moved to Marina Del Rey and got a puppy. Thank God I met Hillary! She is amazing and so…read moreknowledgeable. She has answered every question I have had and trained my Bella in the process. Her techniques work and my dog loves her! I use Hillary to walk my dog 5 times a week while I am at work. She is very trustworthy and I did not hesitate for a second giving her my key. Her prices are beyond reasonable and definitely better than anything else you will find in the Marina but she does not sacrifice quality at all. I have also used Hillary to overnight pet and house sit my dog while I went out of town on two occasions. Her prices were amazing, I came home to a happy dog and a house that was cleaner than I left it. Hillary is a calm and positive person and is excellent with every dog I have seen her with. Highly recommend her for whatever your pet needs are.

    5 stars is not high enough praise for Hillary. She has been magic with my dog, both as a dog walker…read moreand a trainer. My little guy is a sweetie until someone other than I tries to take him for a walk. Not only did he walk easily with Hillary, but she also trained another dog walker I had who was having trouble walking him. He is a changed boy since working with her. And I am so relieved to know that he will always be taken care of. She has a key to my house and I trust her implicitly. She really does love pets. And my pet really LOVES Hillary. I highly recommend her.

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