After reading previous reviews, it appears this restaurant and experience at the restaurant is hit or miss. Unfortunately for my wife and I, it was a MAJOR miss for New Years Eve. Reservations were for 6pm, which we were promptly seated. I noticed one of the head Chef's clearing tables and setting them, which was odd, when we first sat. 15 minutes later, we were finally acknowledged, albeit by a 'drive by" server who basically threw the drink menu on our table. 15 minutes later (yes, it's now 6:30), we received bread, and the bartender took our drink order. I asked who our server was, and she said " I don't know, we're really busy". So I don't really care about your problems I must say, just like my co-workers, customers, and boss doesn't care about my "busy-ness" at my place of employment as an excuse for incompetence and rudeness. At 6:40, we received our drinks, which came with another excuse of my wife's being made wrong, which is why it took so long. I asked if we could, I don't know, place an appetizer order, and our eventual server (which was the bartender) said sure, and then asked if we wanted to place our dinner order. Typically when we go to a fine dining establishment, we're there for the long haul, and enjoy each course of our meal with patience and talking. If I'm going to drop $100 + tip, we're going to enjoy it, and expect to be treated as guests, not fast food customers. We placed our order, and at 7:15 our dinner came, and no appetizer. I told the server to cancel the appetizer, and attempted to place another drink order, but she was off. FYI, I was monitoring other tables, and the lack of service and professionalism was not only apparent with us, but throughout the restaurant. I ordered the duck, and my wife ordered
Farmer's Market Pappardelle. My wife had to add salt to get some type of flavor, and my duck was below average, and the accompanying potatoes were cold and bland, while the green was cold and flavorless. We never received our 2nd drink, and had to ask someone to remove our plates when we were finished. At 7:45, I approached the bar to attempt to get our "server" her attention for our bill, but to no avail. 10 minutes or so later, she dropped it off. I also had a coupon, and the coupon specifically said that it "does not include gratuity", which dining coupons rarely if ever do. And I ALWAYS tip according to the full price, not the discounted price. When my bill returned, I saw it was for dinner minus coupon plus 20% gratuity! I questioned the server, and her response was "that's our policy". I was fed up with the entire experience, and really didn't find it worth it to fight over this. All and all, I would not recommend this restaurant to anyone, and trust me, I'm not one to provide negative feedback unless it's absolutely warranted, and this was. Do not waste your time.. read more