Bought a trailer from them and have a full warranty. The purchase process was great and we were treated well.
When it comes to service on the warranty, that's a different story. First thing, we bought a new 2018 trailer from them in 2020, they used it at shows for a model and since it was still "new", it came with a full warranty. We recently brought our trailer in because one of the horse windows was not latching and staying closed and the toilet in the LQs was not working properly. They never once called us to inform us these things were not covered by the warranty and they were considered maintenance, so they performed the work and charged us without prior consent. I am extremely disappointed as they, #1, accused us of slamming the window, which we never did and "2, they never asked us if we wanted the work done before we knew it wasn't covered under our warranty and we would need to pay for it.
I consider that unauthorized work and very poor customer service. You're supposed to ask the customer and get their consent first. I've never taken my vehicle in without the mechanic giving me a quote first and then I decide if I want to proceed. Shame on you Bishop trailer. read more