HORRIBLE MANAGEMENT! Donna Claunch is the new community manager and has absolutely zero respect and…read morecourtesy for the residents. A simple courtesy return phone call is unheard from her or the staff. Anna Raby also has a major attitude problem. These people should really consider another career because customer service is not their strong suit. I have been nothing but a great resident but I will not be renewing just because of this new management. If you ask for things like touch-up paint you get a flat out "we don't provide that". If you ask for a maintenance request be prepared to have to do it multiple times or it will NEVER get done. But don't you worry, this new management is quick to send you and your neighbors a lease violation with a fine before even getting a warning or trying to work with you on the issue. Just absolutely terrible.

We are living here temporarily while building a home and have had a wonderful experience. Leasing…read moreprocess was quick and easy, the units are very nice and spacious, the staff is incredible and the people are friendly. We would highly recommend to anyone looking for nice amenities and a quiet place to stay : )

the move in process early and the staff (kya) was really was nice and patient. I recommend these…read moreapartments to family and friends

I have been overcharged every month since I moved here. Management expects residents to pay the…read morefull rent balance on time, including incorrect charges, and then wait months for those errors to be fixed. When I raised concerns, they argued against removing late fees, even though I should not have been charged extra fees in the first place. On top of that, residents are already paying high amenity fees, yet the coffee machine was broken for over six months before it was finally repaired. Trash service is also inconsistent and is skipped at times. Residents are not allowed to pay only the amount they actually owe, which forces us to pay the full ledger, even when it includes wrongful charges. I met with the apartment manager on March 11, 2026 about these ongoing issues. During that meeting, I was told I would not be credited back for the late fee, but I would be credited for the false insurance charges. As of today, March 25, 2026, those false insurance charges have still not been corrected, and the fee is now showing again for April. Despite the manager's rude response and refusal to credit the late fee, the promised correction has still not been made. Main issues I have experienced while living here: Poor management False insurance charges Constant back-and-forth to correct the rent ledger No key fob provided at move-in Late fees charged unfairly Maintenance marking work orders as completed when the work was not actually done Overall, this has been a very frustrating experience, and I hope the property improves its management and accountability in the future. I have all video and email reference if corporate does not contact me to resolve this issue be forced to contact the Fort Worth code Compliance Division. Please keep your false responses with no action!

What a great experience! We were looking for an apartment in Roanoke and Graci & Kellen were…read moreprofessional, knowledgeable, and a pleasure to work with. They answered all of our questions. We will be renting an apartment at Two99 Monroe. I highly recommend!!

I lived here for less than a year while working in Ft. Worth. I really liked the other residents,…read moreand the nearby restaurants but that was it. Many people do not pick up after their dogs and the place is run terribly. I would give less than 1 star if I could.

There's no place like home. The staff at the Ruby (headed by Sherry) made me feel like home. I…read moremoved for work from California and ended up at The Ruby. I was homesick but the Ruby made me feel welcomed for almost 2 years . I didn't want to leave . It was home. Everything was top notch !

I love living at the ruby. my husband and I moved from Louisiana in May and we could not have asked…read morefo better assistant with moving in. we only had a months notice and I only gave Ms Sherri about 2 weeks notice with moving as she made sure everything was a smooth as possible. everyone from the the office staff to mai is great. the ruby is beautiful place to live. the amenities are great and I feel safe where I live. which if very important to me. the motto is love where you live and I do.

I'm normally not the type to leave Yelp reviews, but I feel as if this needs to be said. I do NOT…read morerecommend living at 35 West unless you're fine with being charged almost $450 (and this is WITH your initial deposit applied) upon moving out with no real way to properly resolve or dispute. Upon my move out date of 7/28/25, I was sent a document including 8 pictures of the vacated apartment along with a move out statement of $433.97. A charge of $295.07 was attributed to carpet replacement. I found this to be both odd and outrageous, as I lived in a single bedroom apartment with carpet covering dimensions of 11'7" by 12'6" (as well as a small amount of carpet in the closet). When I contacted the leasing office regarding this charge, all they could say was that their carpet professionals had identified "beyond normal wear and tear" of the carpet, which required replacement. Only 2 of the 8 pictures I received (shown below) were pictures of the carpet, and there was no major damage shown. I asked the leasing office for more evidence of carpet damage and never received a response. I even reached out to RAM Management directly, but still, no response. I printed all correspondence -- including the move out statement, pictures, description of the apartment dimensions, and emails between myself and leasing/management -- and mailed to TSI (the debt collector). Not sure if they ever received this as they acted as if they had no idea what I was talking about when I spoke with them on the phone. When I told TSI that I was trying to dispute the charge of $295.07 for carpet replacement, they tried to tell me it was "normal" and "expected," considering I'd lived there for 3 years. Um, I'm sorry, but no, it is NOT normal. I've lived in apartments before, as have the majority of the people I know, and this has NEVER been an issue, regardless of timeframe. Typically, carpet replacement is done by the complex at no charge to the lessee, as it is considered standard practice and procedure, so I'm still not understanding why a charge of almost $300 is warranted in this situation. Ultimately, the only option I had to "resolve" this issue (and prevent my credit from being affected any further) was to pay their offer of $347.18 as opposed to the initial $433.97. I'm utterly disgusted with how this complex treats its good tenants. It feels (and looks) like a huge cash grab/scam. I'm now short almost $350 after months of trying to resolve an issue that, quite frankly, should've never been an issue in the first place. Just save your money and lease somewhere else.

Hello I have lived in 35 west for 4 years . This has been the most unprofessional and not knowing…read morecorrect information set of property management team that i have ever met . They never answer the phone and the office is always closed . The staff is never at work. I put in a notice and was told by Sara that i will not be penalized for vacating and was charge 2600 dollars . Before ending lease i made numerous calls and emails and received this . I have also reached out to someone in Atlanta and have not heard anything but received a bill. I reached out to Evelyn and she was so rude when i advised her that one of managers sent this invoice to me . Instead of saying we will honor what our manager sent you she was very ignorant about it . This document will ever be noted . I will be consulting with a lawyer with this matter .

Dishonest, Neglectful, and Unsafe -- Avoid at All Costs…read more Dry Creek Ranch Apartments was hands-down one of the worst rental experiences I've ever had. From day one, the management was dishonest. They told me I could park anywhere and "they don't tow," only to have my brand-new car towed a month later. Parking is already a challenge because some residents leave broken-down vehicles in visitor spots, making spaces scarce. The apartments themselves are poorly maintained. Every window had mold when I moved in, and the windows are so bad that they sweat and leak with the weather. Amenities are just as neglected. The hot tub is constantly closed due to poor maintenance, and grills are never properly stocked--don't expect propane to be available on a holiday weekend. Safety concerns are real. My car was broken into, and when I asked if anyone saw anything, the office blocked me from the community message board and provided zero assistance. The gate to the complex was broken for months, and when we asked for the 10th time, staff told us it "doesn't even do anything, it's just an illusion of safety" and that they were "trying to get it fixed." WHO SAYS THAT? The staff is rude, untruthful, and unapologetic. Pricing changes after you sign as if their promises mean nothing. This is not a community that values residents--just one that profits off misleading information. If you value honesty, safety, and basic maintenance, look elsewhere.

Was told the apartment was clean and move in ready. When we went to move a few things in, we…read morenoticed both toilets had urine on them, sink was dirty, shelves were dirty, it was just gross. Office did not send anyone to clean as of yet.

I been at this community since they opened, the whole team here is amazing from maintenance to the…read moreoffice. If they was any concerns they resolved it professionally. I would recommend this place.

A month after moving in, had a water leak outside my apartment. Maintance staff was pretty quick…read moreand fixed it. Months later had a major leak inside my apartment. Damaged some personal belongings, and it was behind a locked door (a/c system) in my apartment. So I couldn't turn off the water. Had to wait and put towels down as fast as I could. When the door was opened there was a huge amount of mold growing. Maintance clean it all up and helped best they could. My belongings that were damaged they couldn't care less about and told me to go through the insurance they provided me. The insurance was terrible. Never did anything for me, all my collectables (baseball, Pokémon cards etc.. were gone)...No problems for a while. Then I get a notice about how leaving my bicycle on my porch was against their policy and they wanted to fine me for it. Property manager told me it "wasn't patio furniture", so I should put it inside after confronting him. Still got fined for it. If you want to live in an overpriced communist complex, Bexley is for you! The pool and maintance personal is nice though.