We are living here temporarily while building a home and have had a wonderful experience. Leasing…read moreprocess was quick and easy, the units are very nice and spacious, the staff is incredible and the people are friendly. We would highly recommend to anyone looking for nice amenities and a quiet place to stay : )

HORRIBLE MANAGEMENT! Donna Claunch is the new community manager and has absolutely zero respect and…read morecourtesy for the residents. A simple courtesy return phone call is unheard from her or the staff. Anna Raby also has a major attitude problem. These people should really consider another career because customer service is not their strong suit. I have been nothing but a great resident but I will not be renewing just because of this new management. If you ask for things like touch-up paint you get a flat out "we don't provide that". If you ask for a maintenance request be prepared to have to do it multiple times or it will NEVER get done. But don't you worry, this new management is quick to send you and your neighbors a lease violation with a fine before even getting a warning or trying to work with you on the issue. Just absolutely terrible.

DO NOT WASTE YOUR TIME OR MONEY TOURING OR APPLYING TO THIS APARTMENT!…read more I should've listened to the two other apartment complex's that warned me :) My cousin and I had a terrible experience during the leasing process to lease a townhome at The Palo. We each paid the $200 application fees. I want to begin by emphasizing that we genuinely loved The Palo. The townhomes themselves, the location, and the overall community were exactly what we were looking for. Even after experiencing communication issues early in the process, we continued trying to give the leasing office the opportunity to work with us because we truly wanted to make The Palo our home. Unfortunately, after multiple attempts to communicate and move the leasing process forward, we ultimately reached a point where we no longer felt comfortable moving forward with the leasing office. We initially visited The Palo to tour the property and were told that the next available appointment would be a couple of hours later, so we returned at that time. When we came back, we were not given a traditional tour or much information about the community. We were directed to walk over to the model townhome and told that the garage would be opened for us. While we understand that certain amenities may not be associated with the townhome portion of the community, the overall experience did not feel particularly welcoming. From the beginning, we were very clear that the location of the townhome was important to us. We specifically wanted a unit facing either the street or the green space/pasture rather than having our backyard directly facing another townhome. After discovering the unit issue made on the lease, we made numerous attempts to contact the leasing office by phone, voicemail, and email. Many of those attempts went unanswered or were never returned. I eventually had to physically go to the property in order to get assistance. During that visit, I was initially told that the unit we wanted had already been rented. Another leasing employee then overheard the conversation and stated that the applicants for that unit had actually just been denied that day and that the unit was still available. Right before going in person, I spoke with the office about switching our application and lease to the correct unit. I was initially told that the leasing agent would need to speak with the manager before the change could be made. I specifically asked if either the leasing agent or manager could please call us afterward so that we could be kept updated and know how to proceed. The manager ultimately approved the unit change. However, after that approval, we never received the corrected lease or any further communication from the leasing office regarding our next steps. Unfortunately, this lack of communication was not an isolated occurrence. Throughout nearly the entire application process, we were not proactively updated. Each time we needed information regarding our application or lease, I found myself having to call, leave voicemails, send emails, or go to the property in person to find out what was happening. We also received conflicting information regarding whether switching units would affect our rental rate. One leasing agent told us the price would most likely change because it was a different unit, while another stated that our rate should remain approximately $1,700 because that was the rate under which we had applied.(the unit we wanted was $1,456). Most importantly, I was specifically told that our lease needed to be signed by that upcoming weekend. I explained that this was perfectly fine and that I had already notified my current housing situation that I would not be renewing my lease based on our plans to move. That lease was never sent. Lastly, a side note - I specifically asked about the additional $1,000 townhome promotion in August (when we applied) and was told that it applied if we moved in during August. However, the same "Two Months Free + $1,000 Move-In Bonus" promotion continued to be advertised for the townhomes in September.

I have been overcharged every month since I moved here. Management expects residents to pay the…read morefull rent balance on time, including incorrect charges, and then wait months for those errors to be fixed. When I raised concerns, they argued against removing late fees, even though I should not have been charged extra fees in the first place. On top of that, residents are already paying high amenity fees, yet the coffee machine was broken for over six months before it was finally repaired. Trash service is also inconsistent and is skipped at times. Residents are not allowed to pay only the amount they actually owe, which forces us to pay the full ledger, even when it includes wrongful charges. I met with the apartment manager on March 11, 2026 about these ongoing issues. During that meeting, I was told I would not be credited back for the late fee, but I would be credited for the false insurance charges. As of today, March 25, 2026, those false insurance charges have still not been corrected, and the fee is now showing again for April. Despite the manager's rude response and refusal to credit the late fee, the promised correction has still not been made. Main issues I have experienced while living here: Poor management False insurance charges Constant back-and-forth to correct the rent ledger No key fob provided at move-in Late fees charged unfairly Maintenance marking work orders as completed when the work was not actually done Overall, this has been a very frustrating experience, and I hope the property improves its management and accountability in the future. I have all video and email reference if corporate does not contact me to resolve this issue be forced to contact the Fort Worth code Compliance Division. Please keep your false responses with no action!

I have been here for almost two months and I picked a top floor unit(4th floor). I've rented from…read moremany different places before, just moved out of a nightmare, and finally decided to treat myself with a beautiful complex in downtown Roanoke. I can confidently say this place does not disappoint! The amenities are great(game/party room, pool, elevators), the management is responsive, attentive, and caring of their residents. I was shown my unit before I signed a lease. Nothing in my unit was broken and everything was clean. I've experienced peace and quiet since I've moved in. Every tenant I've encountered and met are super friendly and nice. As far as I've seen, residents pick up after their pets and doggie trash bins are always emptied. Trash service has been very reliable and super convenient. There is almost too much to go on about, so I will end this by saying Two99 Monroe is at least WORTH your time for a visit if you are interested! Thank you to the Two99 Monroe staff for maintaining a beautiful complex that is very enjoyable.

What a great experience! We were looking for an apartment in Roanoke and Graci & Kellen were…read moreprofessional, knowledgeable, and a pleasure to work with. They answered all of our questions. We will be renting an apartment at Two99 Monroe. I highly recommend!!

I love living at the ruby. my husband and I moved from Louisiana in May and we could not have asked…read morefo better assistant with moving in. we only had a months notice and I only gave Ms Sherri about 2 weeks notice with moving as she made sure everything was a smooth as possible. everyone from the the office staff to mai is great. the ruby is beautiful place to live. the amenities are great and I feel safe where I live. which if very important to me. the motto is love where you live and I do.

When we moved here about 3years ago everything was great. Since then everything is stilll great…read more Mantience comes super quick one you put in the request for service. I had surgery and needed grab bars in my bathroom and the very next day after requesting them they were in no questions asked. Management is great They understand my handicaps and are always asking how can they help. I love living here

I've lived at 35 West for about 1.5 years. It has been great, i have had zero issues. Recently i…read morehad a family matter come up and had to be transferred to a 2 bedroom. All i can say is thank you to Andrea. She is awesome and helped so much in the process. I owe it to her, not to mention it seems like she's the only one ever working. Thanks!

I'm normally not the type to leave Yelp reviews, but I feel as if this needs to be said. I do NOT…read morerecommend living at 35 West unless you're fine with being charged almost $450 (and this is WITH your initial deposit applied) upon moving out with no real way to properly resolve or dispute. Upon my move out date of 7/28/25, I was sent a document including 8 pictures of the vacated apartment along with a move out statement of $433.97. A charge of $295.07 was attributed to carpet replacement. I found this to be both odd and outrageous, as I lived in a single bedroom apartment with carpet covering dimensions of 11'7" by 12'6" (as well as a small amount of carpet in the closet). When I contacted the leasing office regarding this charge, all they could say was that their carpet professionals had identified "beyond normal wear and tear" of the carpet, which required replacement. Only 2 of the 8 pictures I received (shown below) were pictures of the carpet, and there was no major damage shown. I asked the leasing office for more evidence of carpet damage and never received a response. I even reached out to RAM Management directly, but still, no response. I printed all correspondence -- including the move out statement, pictures, description of the apartment dimensions, and emails between myself and leasing/management -- and mailed to TSI (the debt collector). Not sure if they ever received this as they acted as if they had no idea what I was talking about when I spoke with them on the phone. When I told TSI that I was trying to dispute the charge of $295.07 for carpet replacement, they tried to tell me it was "normal" and "expected," considering I'd lived there for 3 years. Um, I'm sorry, but no, it is NOT normal. I've lived in apartments before, as have the majority of the people I know, and this has NEVER been an issue, regardless of timeframe. Typically, carpet replacement is done by the complex at no charge to the lessee, as it is considered standard practice and procedure, so I'm still not understanding why a charge of almost $300 is warranted in this situation. Ultimately, the only option I had to "resolve" this issue (and prevent my credit from being affected any further) was to pay their offer of $347.18 as opposed to the initial $433.97. I'm utterly disgusted with how this complex treats its good tenants. It feels (and looks) like a huge cash grab/scam. I'm now short almost $350 after months of trying to resolve an issue that, quite frankly, should've never been an issue in the first place. Just save your money and lease somewhere else.

I've lived here about a month now. Moved out here for job reasons from East Dallas. The area…read morealone is quite a shock. There's nothing super close except hotels, a gas station, and a subway. But I can't take off for the area because I kinda knew what I was getting into with that. The office was super accommodating with our move in date changes. When we toured the place Jordan was awesome and really sold it to us. There's even a pond, though it's technically part of the property next door DCR still advertises they have one. We had some issues upon move-in that were taken care of ASAP. There are community events all the time. There's a great indoor basketball court, pool, gym area, gift wrap station, and movie check out. The price of living here is much less than East Dallas as well as other places around here we looked at.

Dishonest, Neglectful, and Unsafe -- Avoid at All Costs…read more Dry Creek Ranch Apartments was hands-down one of the worst rental experiences I've ever had. From day one, the management was dishonest. They told me I could park anywhere and "they don't tow," only to have my brand-new car towed a month later. Parking is already a challenge because some residents leave broken-down vehicles in visitor spots, making spaces scarce. The apartments themselves are poorly maintained. Every window had mold when I moved in, and the windows are so bad that they sweat and leak with the weather. Amenities are just as neglected. The hot tub is constantly closed due to poor maintenance, and grills are never properly stocked--don't expect propane to be available on a holiday weekend. Safety concerns are real. My car was broken into, and when I asked if anyone saw anything, the office blocked me from the community message board and provided zero assistance. The gate to the complex was broken for months, and when we asked for the 10th time, staff told us it "doesn't even do anything, it's just an illusion of safety" and that they were "trying to get it fixed." WHO SAYS THAT? The staff is rude, untruthful, and unapologetic. Pricing changes after you sign as if their promises mean nothing. This is not a community that values residents--just one that profits off misleading information. If you value honesty, safety, and basic maintenance, look elsewhere.

I been at this community since they opened, the whole team here is amazing from maintenance to the…read moreoffice. If they was any concerns they resolved it professionally. I would recommend this place.

A month after moving in, had a water leak outside my apartment. Maintance staff was pretty quick…read moreand fixed it. Months later had a major leak inside my apartment. Damaged some personal belongings, and it was behind a locked door (a/c system) in my apartment. So I couldn't turn off the water. Had to wait and put towels down as fast as I could. When the door was opened there was a huge amount of mold growing. Maintance clean it all up and helped best they could. My belongings that were damaged they couldn't care less about and told me to go through the insurance they provided me. The insurance was terrible. Never did anything for me, all my collectables (baseball, Pokémon cards etc.. were gone)...No problems for a while. Then I get a notice about how leaving my bicycle on my porch was against their policy and they wanted to fine me for it. Property manager told me it "wasn't patio furniture", so I should put it inside after confronting him. Still got fined for it. If you want to live in an overpriced communist complex, Bexley is for you! The pool and maintance personal is nice though.