We applied and cancelled our application before signing a lease because the entire experience made…read moreus lose all confidence in this property. The unit itself had serious issues, but the main reason we walked away was the leasing office's communication, dismissive attitude, lack of accountability, and overall handling of the process.
We toured our unit that we applied for, 1327, and found over 50 dead flies throughout the apartment. They were in both bedrooms, the living room, bathrooms, kitchen, and even inside kitchen cabinets. There was also a large active hornet nest on the balcony. When we brought up the flies, we were basically told the unit had been vacant for a while and that sometimes doors get opened during tours. That does not explain dead flies throughout every room and inside cabinets.(photos attached, every black dot is a fly)
The Building 1 elevator was also broken, which mattered because our unit would be on the 3rd floor. We were told they were waiting on parts with no clear repair timeline. When we expressed concern about moving furniture to the 3rd floor, the response was basically that the elevator is a "convenience" and stairs could be used. We also saw another resident's review warning people to "avoid Building 1 like the plague" and saying the elevator is broken most of the time.
The worst part was the leasing office's handling of a unit switch. We saw another unit listed online at $1,150 base rent, so I called multiple times and left a voicemail, but no one answered. Because of that, my sister had to go to the office in person to ask if switching was possible, since the unit was on the first floor and would avoid the elevator issue. Once she got there, she was told the $1,150 price was a "system glitch" and that the actual price was much higher. We did not approve switching to that unit at the higher price. My sister only asked for a call back from the leasing agent we had been working with so we could discuss everything regarding our lease before making any decision.
Instead, they sent us a new lease to sign for the other unit at $1,895 without our approval. We never agreed to the unit or that price. Asking a question is not approval. Mentioning a higher price is not approval. A missed call is not approval.
Then they sent an email that correcting their own mistake back to the original unit was a "last change" "time consuming" and "unnecessary admin work." That was extremely unprofessional. Generating accurate lease documents, correcting errors, answering pricing questions, and confirming approval before changing someone's unit are basic leasing office responsibilities that are part of their job. Applicants should not be treated like a burden for expecting accurate documents before signing a legal lease.
They also tried to justify missed communication by saying that if a voicemail is not left, they are not notified of every missed call. I had called multiple times and did leave a voicemail with my name, phone number, and reason for calling, followed by an email as well. Bringing that up felt like another attempt to shift responsibility instead of acknowledging that communication was handled poorly on their part.
The unit issues were serious, but they could have been fixed. Cleaning can be done. Pest control can be scheduled. Maintenance can happen. What made us cancel was the leasing staff's behavior: dismissive explanations, shifting information, lack of accountability, an unauthorized lease change, and treating basic applicant questions like an inconvenience.
We were not even residents yet, and the process was already stressful, frustrating, and disappointing. If this is how applicants are treated before signing, I can only imagine actual resident concerns are handled much much worse.
Based on this experience, I would strongly warn anyone to be extremely careful before applying here.
