Horrible customer service! I purchased thousands of dollars worth in a new bathroom remodel…read moresupplies from them. Then purchased an extra sink faucet but mistakenly ordered a single hole rather than 3 hole one. The very next day after I ordered, I called to exchange (not return) for a 3 hole faucet which was even more expensive and they charged me $140 stocking fee! I literally spent thousands and called the next day to purchase something even more expensive, and you still charge me a fee?!? Do NOT go here. They will rip you off at every corner. Way OVERPRICED!

Absolutely fantastic service beautiful showroom. Nicole was attentive to all our needs could answer…read moreall our questions great designer great salesperson thank you for all your help

This store must not need new customers! Two women were sitting at a desk where we entered... No…read moreproper greeting. My husband and I walked through the showroom and not once did anyone approach us. Taking our business to someone who cares and values customers! Had to give a star to complete this review. They don't deserve any stars!

6/14/22 - 4:20 pm I…read morecalled this store for referral information. I purchased six Kohler shower tiles and am having an issue with the quality of the spray. They have lifetime warranties. The Kohler shower tile is an intricate mechanism requiring a plumber who knows how they work (set screws go in to release, not out, etc.). A plumber with no understanding can damage the unit. I spoke with a woman who was not helpful to provide a referral to a Kohler-expert plumber because I didn't not purchase the items from their store - which did not exist when I purchased these items. She went on to clarify the exclusive nature of their plumbing list. She also attempted to explain the nuance of how they represent / don't represent the national Kohler brand. This type of and attitude toward customer service puts companies out of of business slowly but surely over time.

Looking for bathroom fixtures? Michigan Chandelier is the right place to go if you're interested to…read morebuy anything related to your bathroom and kitchen renovations and building from scratch. No doubt about the quality and quantity of choices available in their massive showroom. On display are chandelier, shower heads, mirrors, counter tops, kitchen faucet, toilet bowls, indoor/outdoor light, sliding doors, bar doors, and even mailboxes... they can customize the order for you. If you're interested but on a budget ... you might end up just window shopping. This business offers the best items (designer / artisan made) so the price is a bit higher compared to Menards and Lowe's. For customer service, we saw a few associates assisting the customers while the rest are at the back answering phone calls and the others simply staring at you without saying hello :-) Honestly we could purchase similar designer items in a lower price. But if you're an interior designer or contractor to a richer client...sky is the limit!

I have been shopping at Herald Wholesale for over 30 years. I love the knowledgeable staff and the…read moreproducts. If you're looking for any beautifu, well made home accoutrements this is the place.

I met with Justin in June to discuss a bathroom tear out and remodel. After measurements were…read moretaken and the design was worked up, we met to discuss. I got on their schedule which was a few months out. While I was anxious to get the bathroom started, I thought that if a company is booked a few months out, that is a good sign. Kurtis KB gave me a website to log into and see my actual schedule. The schedule tells you on what day(s) who is coming out and what is being done. Everything ran on schedule. The bathroom is 99% finished and I am truly impressed with the company and all the people I have dealt with. The first day was the tare out. The workers were very courteous and when they were completely finished with the gut job, they vacuumed the house and left it clean. Each night after the workers left, the house was vacuumed by them. Was left clean. The quality of work that has been completed has been to my standards. I am very quality and detail orientated. I had gotten quotes from two other well known companies for my bathroom. While Kurtis KB was more than the other two, I liked the fact that they have been in business for over 40 years, they give the customer a schedule of their work to be done, people are easy to reach at the company and answer any questions you have, and everything is warranted. Justin's talent for design is great, to see it from a computer screen to reality is amazing! I am looking forward to starting my kitchen with Kurtis! I know it is scary planning a remodel in your home. Having realistic expectations will help get through it. Yes, your house will disturbed for a few weeks, the project may run over on time , but end result is what is most important. I will say that the quote I was initially presented with, is what I paid. No funny business. Kurtis has a great selection of materials also. Thank you Kurtis K&B!!

The good: the kitchen project finished…read more The bad: continually messed up and didn't write any of our direction down. Started with the demolition where we were explicit about our flooring - they either didn't write what we wanted down or their guys messed up and theyre trying to pass the cost of their mess up onto us. They mismeasured our kitchen. They left an egregious amount of trash in our home that we have had to figure out how to get hauled away. Been a really frustrating experience.

Great selection of high end finishes and fixtures, custom furniture and building materials. I visit…read moreoften when shopping with clients! Sarah, The Lux Group

Amazing spot for seeing what's possible for your remodeling or new construction job. Could spend…read moreall day here-like a field trip. Expensive.

the cooking classes here were amazing! extremely disappointed that this location is closing, as it…read morewas very close and convenient. Will definitely come back if they open another location! staff at the class were very friendly and I definitely learned a lot.

The class felt a bit overly rule-bound compared to other companies cooking classes I've taken,…read morewhich took away from some of the fun. Lots of reminders about hand-washing, keeping stations clean, and clearing plates at the end -- understandable, but a little much. The group was also large (around 20), so we had to take turns stirring / chopping. With a group this size, a mic for the instructor would help.

Recently we decided we were ready to move forward with changing out the counters and found Primo's…read moreon yelp. Mark was so informative and gave us a lot of information about all the different types of countertop options. The quote we got was very reasonable, and they threw in a new sink for free. We eventually picked a quartzite countertop and set everything up to have Primo's guys come out about 2 weeks later to install them. The installers arrived exactly when they said they would and got right to work. The entire process took them about 4 hours, including removing the old countertops. Primo and Mark were both so nice and answered all of our questions. I would definitely recommend Primo's to anyone who was looking to replace countertops!

Primo Granite installed 2-bathroom countertops in our home. The job was very professionally done,…read moreand the product is beautiful. The quartz countertops make our bathroom look like new. Thanks Luca, Primo, and Mike. I would definitely recommend them to anyone.

Russell Hardware is a high-end store but with poor customer service and communication…read more We bought 3 drawer pull. After waiting an inordinate amount of time they arrived the incorrect style. We reordered another & waited an inordinate amount of time. Called periodically on the status, requested we be called on arrival - it never happened. WILL NOT PATRONIZE RUSSELL HARDWARE AGAIN.

If you need something special, or hard to find, they have it. Extremely knowledgeable staff, huge…read moreselection of high quality hardware. They are the go to source for custom builders in the area. But they also take care of the general public extremely well. Totally different experience than a ACE or a big box.