While visiting Nashville, Tennessee, I stumbled upon the Birkenstock store in the 12 South neighborhood, and I'm so glad I did! I ended up purchasing my very first pair of Birkenstocks--an exclusive style that was only available in the store and online. Being able to see them in person and try them on made all the difference.
I actually visited the store twice. I couldn't stop thinking about those cute shoes, so I went back about 15-20 minutes before closing. Even though they were getting ready to close, the two gentlemen helping me were incredibly welcoming, patient, and attentive. I never felt rushed.
Since this was my first pair of Birkenstocks, they took the time to make sure I found the correct size. The size I originally thought I needed wasn't available, so they suggested I try on another style for sizing purposes. They also encouraged me to try a size smaller and a size larger to ensure the best fit. I'm so thankful they did because I actually ended up needing a size smaller than I wear in almost every other shoe. Their knowledge and guidance gave me confidence that I was making the right purchase.
During our conversation, we talked about all the shopping I had done and how little room I had left in my suitcase. One of the employees suggested shipping my shoes to my home in California free of charge so I wouldn't have to worry about damaging the box or packing them for my flight. What a thoughtful service!
A few days after I returned home, I realized I hadn't received my shoes or a confirmation email. It turned out I had accidentally entered the wrong email address when placing my order. I called the store, and Dylan immediately helped me track everything down. He found my order, corrected the issue, verified that my shipment was already on its way, and emailed me the tracking information. Just as he promised, my shoes arrived two days later.
Dylan was incredibly kind, knowledgeable, and professional. Even though the mistake was mine, he took the time to help me without making me feel like I had inconvenienced him. That level of customer service is rare these days.
If you're visiting Nashville, I highly recommend stopping by this Birkenstock store in 12 South. There aren't many standalone Birkenstock stores, and this one truly stands out because of its exceptional customer service. I'll definitely be back the next time I'm in Nashville! read more