DO NOT GO HERE!!!
I am new to the Houston area (since January) and decided to become a new patient here at the Tanglewood location. I came in with my 5 month old prescription Tom ford glasses that had no damage (practically new) on July 25, 2023. One of the male techs asked for my glasses to get a reading of my prescription so the optometrist could compare and use for my new glasses. After purchasing a new pair of Gucci glasses (total $608) from them, another one of the female techs brought my Tom ford glasses back folded and placed them on the table. When i picked the glasses up (in front of the sales tech), the left side of my glasses fell back on the table because it was broken (AND COULD NOT BE FIXED). The female tech who brought my glasses back acted as if I was delusional and denied breaking them - along with denying that she knew they were broken when she returned them to me. The sales tech stated there was nothing they could do. The male tech that originally took my glasses agreed that my glasses were not broken when I gave them to him. I cannot see without my glasses nor can i drive without them (I even have a restriction on the back of my licenses).
After going back and forward with the three techs (the male tech who first took my glasses, the sales tech, and the tech that returned them broken), the sales tech decided to call the office manager and after going back and forward, the office manager finally agreed to give me $100 off my new glasses to compensate me for my 5 month old $600 Tom ford glasses. No accountability was taken at all and the office manager stated that they didn't even have to give me anything (even though their tech broke my $600 Tom ford glasses), and they were basically doing me a favor. They literally acted as if I was trying to get a new pair for free (which even came out of the office manager's mouth) just because - WHAT AN INSULT!?! - even after just purchasing a BRAND NEW PAIR from them for $608. I told the office manager, "If I would have broken a pair of you all's glasses while trying them on, I would be held responsible," and she replied, "No you wouldn't because we are part of a corporation and have insurance on all of our glasses." Even in the midst of this, the tech that broke my glasses continued to lie and act as if she did not know my glasses were broken when in reality she did, and was also the reason she placed my glasses folded on the table the way she did.
The lack of INTEGRITY, UNPROFESSIONALISM, RESPECT, and ETHICS, I would not advise anyone to go here. I even asked them could they at least glue my glasses back together (before being offered the $100 and not making a big fuss about them breaking my glasses) because I can't go 10-14 days without them and they stated that the optometrist said that they couldn't do that. I will NEVER return. I work hard to buy myself nice things and I also take care of my things. Piss poor leadership as well. I honestly would have felt better if the tech would have taken accountability and just admit that she made a mistake and broke my glasses instead of trying to paint the picture like I am a delusional black man and the responses from the office manager. read more