I have been donating at this location for almost a year now. The employees do not care! They show no compassion for anyone and 3 out of 10 times they are looking for something to defer someone. The wait times are well over 3 hours. No it is not covid - that's just an excuse. I have friends that go to Biolife and they are out within 2 hours at most. To this day I have not had one staff member try to communicate with me in anyway to try to build any type of customer relations.
I have numerous friends who have been deferred for something as simple as their machine not registering a blood pressure. Just recently I was deferred for having a tongue ring. The same tongue ring I have had for almost 15 years. I was told it was my fault as I did not put it on my original paperwork. That is not true it was on my paperwork more importantly if it was not then why was it not caught the other 50 plus times I have donated, including two days prior to this donation.
Then to top if off I call in today to speak to a manager. Of course I was only able to speak to an Assistant. My plasma is not important enough to speak to an actual Manager. Then now I am banned because the nurse accused me of profanity. Seriously! You are going to ban me because of profanity! You are going to not save 3 lives for every donation that I could give a pint? I am 51 years old, I have a full time job, a home, a boat, a partner, two dogs and a family and I do this because I care, yet every day I went into this center I felt as if I was being looked down upon.
To top it off this manager did not even ask me what happened. he took the nurses word for it and accused me of it. Not how were you treated, what happened or what is your side? Just your not allowed to ever come back here?
This is absolutely heart breaking... to know a company that is suppose to be saving lives is more worried about their employees feeling than what actually happened to a customer who is there trying to assist in the saving of others. Its ok for me. I can wait my waiting period and start to donate again somewhere else. But truly I thought these companies were in for the right reason.
The Menasha location of Grifols is a horrible place, too bad their corporate team is unaware of just how bad it is. Just maybe they will see this and become aware enough to stop by for a visit and see exactly what it is their customer are truly going through. read more