I recently bought a set of used clubs and wanted to replace the Lamkin grips. Unfortunately, I…read morediscovered they're no longer being produced after the brand was acquired by SuperStroke. A few are still floating around, but not in the black color or size I wanted. I called several golf shops who didn't have any (or were not willing to look) and was even willing to drive from Menifee to Golf Mart in Escondido. I intentionally avoided Roger Dunn because I'd experienced being ignored by the staff last year--similar to what Charles D. described in his 7/26 review AND because of Charles D. review and others like it. After striking out everywhere else, I decided to give Roger Dunn one more chance. That's when I met Jacob, and everything changed. Jacob showed me the grips they had in stock (right color, wrong size), then immediately started working to solve the problem. He called another store that had a few of the grips and arranged to have them transferred to the Temecula store the very next day. When they arrived, they turned out to be the wrong color. No problem--Jacob spent another 15-20 minutes (insisted on) calling two more stores trying to track down exactly what I wanted. In the end, he couldn't find the exact match, so I had him install the grip that had been transferred. It was close enough, and I left happy. To the management and staff at Roger Dunn: this is what customer service looks like. You're one bad experience away from having someone drive from Menifee to Escondido just to buy a $12 golf grip or, you're one great employee away from selling a $500 used driver (sadly couldn't justify the expense) I discovered while Jacob was making calls. Jacob went the extra mile. He was professional, persistent, and genuinely cared about helping me find the right solution--even for a single $12 grip. Shout out to Jacob. Thank you Roger Dunn. I'll definitely be back.

Huge choice of used clubs(I bought a 60° for 19 bucks) staff was friendly and they let you test…read moreclubs in the simulators

This is the go-to spot for golfers. The store policy is very user-friendly. The store will make…read moresure you find the clubs you like and this place has so much inventory. It's always best to get service from knowledgeable club fitters. Look for Fisher V! Even when it's super busy, he will make sure to find the right club head & shaft that fits you and make sure you leave the store feeling confident. Best Value Store imo. It's the arrow not the shooter.

I spend way too much time in this place. That being said, it's because I love it so much…read more Fisher V has been clutch with helping me get the right tools in my bag. He was incredibly patient listened to my goals and helped me with club selection, customization, and ensuring my purchasing transaction went smoothly. Every time we come in he's so welcoming and is always checking in with us to see if there's anything we need or just to say hey. It really helps to create a community feel especially when you're just getting started on your golf journey. If you're looking for anything club related I highly recommend reaching out to him.

I purchased one of their drivers and absolutely love it. It's 15-30 yards longer than my Callaway…read moreXR16 and is made of high quality materials. Customer service is above and beyond what I've found at other companies.

From the owner: Golf Clubs Drivers…read moreFairways Wedges Putters Accessories Grips Head Covers Weights To test out our clubs, find a dealer near you by checking our website.

I've gotten club repair and custom work here and they always do a stellar job. I recently…read morerecommended a club fitting for a client of mine. They were very thorough and took their time really getting him dialed in. My client was so happy he purchased a new set of custom irons fitted to him.

I went here to purchase a Fathers Day gift for my husband! First time - I have no idea how to play…read moregolf or what to buy. The staff is so friendly and so experienced! They are very helpful and made my experience less intimidating. They have a good selection of brands with great pricing! It's definitely top tier equipment and they are very welcoming in there. I ended up getting a Malbon top for the hunter but it was too small so we went back to change it with no hassle! Great experience - highly recommend this place!! 5 stars across the board!!

An amazing experience Bryon was such a great help. He helped me out on a situation I had with my…read morehusband's golf club. Thank you so much again Bryon. Will be coming back for sure here

Exceptional service. Upon walking in the door, we were greeted and told that if we needed anything…read moreto let them know. Awesome selection of golf apparel, bags, etc... pricey

I'd like to thank Christian and Shoji at Roger Dunns for the guidance regarding my golf club set!…read moreKnowledge is definitely more valuable than spending money aimlessly trying to guess what's right for me, and their advice to me proves it! Their 90 day return policy is ridiculously good too! Today, I'd shot the best round I'd shot in 23 years! With a driver I was playing with for the first time! Their patience and "...give a shit quotient" is off of the charts good! I appreciate the Country Club service and especially their warehouse pricing, but above all of that, their honesty stands out above the rest!!! Thank you guys, I haven't made 6 birdies in a round in 23 years (I was 49 then) and playing from the blue tees is definitely fun again all thx to you guys!!!

I had one of the best retail experiences I can remember, and honestly, it started somewhere else…read more I was at Dick's Sporting Goods looking for running shoes for my daughter when I wandered over to the golf section to check out drivers. One of the employees came up and asked if I needed help. I asked a basic question about why some drivers were more expensive than others, and the answer I got was pretty surface-level--basically, "they're newer and have better technology." He offered to let me swing a few, which I did, but then he surprised me by saying, "You might be better off going next door to Roger Dunn Golf Shops." I thought that was weird for one store to be sending me to a competitor... Did I smell? I took his advice, and I'm really glad I did. At Roger Dunn, the experience was on a completely different level. I got fully fitted for clubs using real data--club speed, ball speed, spin rate, trajectory, distance--the whole deal. They had the equipment to actually measure everything and dial in what worked best for my joke of a swing. I was able to try multiple clubs at a variety of prices and compare them side by side in a way and with data that made sense. What really stood out was the time and attention I got. The guy helping me didn't rush, didn't push, and gave genuinely helpful advice the entire time. In a retail world where customer experience often feels like an afterthought, this was the exact opposite. I walked out with a driver that felt right, cost way more than I was intending on spending and more importantly, confidence that I made the right choice. I won't be buying golf stuff anywhere else. Huge thank you to the guy who proved to me with technology, patience, a passion for the game and great communication that you can play as well as you want, as long as you're ready to swipe your card. top notch!

We had to replace the grip on one of the putter which we were going to do at another big chain…read morestore. It just didn't seem legit the way they were explaining the whole process of things. Very odd in a sense which didn't feel right. Then we found this place driving by. It's a massive store. Plenty of parking out front. Front the outside it just looks like your usual store but once inside, it's like a mega golf store. Theres literally everything and anything you needed. Right at the front was where the replacement section was. The gentleman's working were very sweet in explaining everything and helping us out with picking what we need. One was doing all the replacements while the other one was helping us out. From there, it just takes a couple minutes. It was fine which gave us time to walk around and check the store out. We literally only did half of the store as it was massive. There's sections along the sides where you can practice your swings electronically. A putting green right in the middle to practice. Besides all the clubs and accessories, half of the store had a big apparel department with loads to choose from. There was so many clubs to choose from as well as whatever you may or may not need. If you're a golfer, this is like Willy Wonka factory but golf. Worth checking out.

After spending thousands of dollars at PGA Superstore over the years and consistently having…read morepositive experiences, I was shocked by the way I was treated during my visit today. I was testing out a putter on the practice green and simply moving golf balls out of the holes and toward the side of the putting surface when an employee abruptly approached me in a rude and demeaning manner, accusing me of "kicking his balls," which was completely untrue. The way he spoke to me was unnecessary, insulting, condescending, and unprofessional from the very beginning. When I asked for his name, he replied "Jim, the assistant manager" with a cocky attitude before walking away. About 10 minutes later, after apparently getting off his shift and changing clothes, Jim approached me again and sarcastically asked if I needed help with the putter. Considering the disrespectful way he had already spoken to me, I found it strange and antagonistic that he came back over at all. I told him I didn't understand why he was even speaking to me after treating me the way he did. The entire interaction left me feeling disrespected and uncomfortable, especially coming from someone in a management position. I will be contacting corporate because customers should never be treated in such a hostile and condescending manner.