People just walking out with children and nobody knows if they are leaving with their own kids. What is the point of having the scannable bracelets if nobody is paying attention when people leave? You have an obligation to keep kids safe. And you are failing when people can leave with children completely unchecked. I will never bring my kid here again. And we WERE planning to have my son's next birthday here. Not anymore. Nor will he be attending other parties. Very disappointed. read more

The manager is an absolute disgrace! She yelled and pushed my 75 year old mother for not having a bracelet while I was getting her checked in! Since seniors are free of admission we did not know that she still needed a bracelet, when I found out, I asked my mother to take a seat while I went to check her in, she sat down at a bench, just steps away from the front desk, she was quickly approached by the "so called manager" who very rudely asked my mother to leave, my mother tried to explain that I was already getting her a bracelet and that she was watching her grandkids, that It would just take a minute. she still raised her voice and asked her to leave, she tried reasoning with her and asked her to please let her stay there for a moment since she was left with all the jackets and it didn't make any sense to make her move just a few steps when I was already getting her a bracelet, the fight escalated and she thought it was a good idea to just push my mother! When we asked for her name she refused to provide it and my mom snapped a picture of her, and of course she didn't like it and made an even bigger scene! She does know how to deal with customers and should not be around children. If she really needed my mothers to go to the other side of the gate, she could have offered some help with the jackets or be more graceful with the situation instead of making it a power struggle! A place run in such manner, is an embarrassment to the community! Shame on you, nameless manager your customer service skills are deplorable and shame on you "Bully Beez" for not taking action! read more

Can I leave zero stars? The staff is so rude and seemingly unhappy. Asked to speak to a manager and she was even worse. Place is dirty and just overall ick. read more

Alma was very helpful during a difficult time. The play areas were clean and the staff friendly

This place really has gone down hill. Took my daughter to billy bees today. I had brought my own socks in so I did not have to purchase new ones. I had clarified with the front desk girl that it was okay and she agreed, so I paid and went in. Then I was rudely approached by a janitor man that she wasn't allowed to wear the socks. He brought over the manager of and she gave me major attitude and rolled her eyes at me over the socks. Was horrified at how rude she was to me and my 3 year old daughter over socks!!!. But, had no problems with older kids running around throwing water bottles at people... her name was Alma. read more

BEWARE of the $160 Mega pack!!! Purchased one pre covid and when trying to enter the last 2 times w/ 7 passes left, was rung up for a crazy amt. First time seemed the error was the clerk didn't see the passes on the card (maybe because it was older?). Today with 4 passes left, was rung up $76 and told only 1 child and 1 adult per visit w/ the 10 pack!!! That had NEVER been the case (have nieces I always bring which is why I bought the 10 pack in the first place). Long story short, if you purchased pre covid you're grandfathered in under the old rules so be sure to tell them. Unless you have only 1 kid, buying the 10 pack pass now is pretty much pointless and website does NOT make that clear. Last trip to BB for us! read more

Went to billy beez on sat 1/20/2024, waited 25 mins in line just to pay the place is so under staffed it's a joke 55$ for 2 kids and 2 adults which is a little pricey considering we already had the socks , good luck trying to get anything at the snack bar that is also another 20 min long line . The restrooms are filthy and the place is dirty . Won't be coming back . Go to scooters jungle next time . No wait and the place is much cleaner and cheaper read more

I'm only giving one star because it will allow me to write this review. Otherwise I would give zero. So when you first walk in you are greeted by the most unprofessional rudest staff. The manager needs some etiquette training. When asked to please provide what we were being charged for the lady at the front desk, raised her voice and said, do you not remember what you ordered? Behind her was the manager who I was hoping would bring the situation down but instead escalated the situation. All I needed to know was what it was exactly that I was paying for because the charges seemed a little high. This place is not worth the money or the side of unprofessional attitude that you receive. read more

I love how she helped the customer. She have an excellent service. 100% satisfied. Thank you Christina for an excellent service you given us. Dining is more welcoming. read more

We had a great time today celebrating my daughters 6th birthday!!! The girls at the front were amazing and so accommodating! Thank you Alma!! read more

Today was the last day in this place. I will never ever come back here again. Firstly, The Billy Beez restaurant was closed so all I could buy was just water and chips and soda. But it is not even a food. My kids were so hungry after school so I asked if it was possible to buy some food for the children elsewhere and eat here. But I was not allowed to do this. Idiotic rule! Moreover, I paid for my two children and also for myself. After some time my wife came with a third newborn baby who is only 10 days old. Just 10 DAYS old! And while the admission price for an adult is $3.95, the manager told me to pay $12.95 for a wife and a new born child. I repeat, I have already paid for the entrance for my two children, also I paid for the ticket for myself. And I was willing to pay $3.95 for my wife. but they tried to charged me for $12.95! As they said: it would be free if we paid for everything with one receipt! Terrible place! Not recommend! I'd rather go to Scooter Jungle or Chucke E Cheese! Anywhere, but not here!!!! read more

I used to work there. mold and flies everywhere, horrible smell. Here are some things that I will never forget: - Flies EVERYWHERE in the kitchen, in the fridge, oven, and soda machines. - The kitchen reeked and the smell would stick with me - employees never cleaned the playmats, were given random chemicals inthe back to basically spread over the matt. - prices that were basically made up by managment the place is not that bad, if you must go here, just do not eat the food. read more

Terrible service. They will charge you for socks without asking. When you ask for refund, they'll stall you. Both manager and assistant manager will not own it. read more

Billy Beez - Kids Activities Near Me - Valencia, California

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Repeatedly the worst staff ... had a birthday party last year here. Sign said there was a separate line for birthday party guests... it took almost an hour to check in ... didn't help the staff let someone who stood in the wrong carry on checking in either. Waivers had to be signed on your own cell phone but there was zero cell reception... we had to stand outside looking for wifi. I contacted corporate and no response. At least now they have their own wifi that works. Today, my daughter goes down a slide and says there's water inside the slide. I let the front desk know and it's a known leak in the roof that leaks into the slide! read more

Idk why this place has such bad reviews, it's a kids place lol any kids place I've been to is bound to have some flaws, but I wouldn't say it's different than any other I've been to. Personally I'd let your kids be the judge, as soon as my son walked in his eyes were so wide! He was so excited to play and to save time I signed the waiver before hand. It's was $26 total, because they make you buy non slip socks for the kids and you won't have to pay again as long as you bring the socks each time. So it's like Kids Empire, but wayyyy bigger with an array of super fun slides, literally the whole facility is a kids place. We will definitely be back! Thanks guys! read more

Billy Beez - Kids Activities Near Me - Valencia, California

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Horrible customer service. Went for a birthday party, and after signing a waiver and standing in line, the woman at the front acted like I was bothering her as I tried to sign my daughter in for the party. She told me I needed to check with the host to make sure it was okay to drop off my kid. Okay...no problem. So I text the host, she comes over and says it's fine. The line now is out the door again, so I stand to the side and quickly tell the woman that the host said it's fine, and I just need a wristband for my daughter. She rolls her eyes and says, "that's not how it works...you need to sign a waiver and get in line." After telling her I already signed a waiver and stood in line, she huffed and told me to wait over to the side until they could get to me. People pay a lot of money for these birthday parties, so the least the employees can do is be kind and patient with guests. There's even a sign hung up behind the counter that "warns" guests to "bee kind," because they can refuse service to anyone. Guess the same expectation doesn't exist for their employees. read more

Terrible. The check-in is ALWAYS a mess. It seems like they update/change their waivers often. Customer service is poor and rude. Very slow workers, and they make it very difficult to remain calm and patient. The check-in process neees to be revisited. And now it is mandatory for everyone participating to wear/purchase their socks. We definitely wont be re-visiting. read more

We've been to BillyBeez several times but today is the first time that we are trying to eat at the Honey Cafe. We have now been waiting for literally 1 hour for a couple of chicken tenders, a pretzel and a hotdog. It's absolutely ridiculous. They keep telling us they are in the oven and about to be ready. It shouldn't be that hard to staff to handle parties and other customers. Not very good customer service. read more

Kids have a ton of fun, but staff isn't great. Not friendly or helpful. The policy on outside food is too strict, especially when their options are so limited. read more

I hate that my kid loves this place so much, because it's so disgusting. I can't believe that Chuck E Cheese is cleaner than this place, it absolutely blows my mind. You would think the owner would have more pride in maintenance and cleanliness but no! The restrooms are absolutely abysmal. Pee everywhere, trash all over the floor. The cafe area has sticky floors with food and soda everywhere. The play area is super dirty and dusty and is obviously lacking in upkeep. It's only a matter of time before a major accident happens. That's why they are so strict about the waiver everyone needs to sign before entering. The food is also disgusting and the staff all clearly hate their jobs. Not one staff member was smiling or happy to be there. This place is just a hot mess overall. Like I said, I hate that my kids loves it becuase I hate giving my hard earned money to an establishment that obviously doesn't care. read more

We went to Billy Beez today. We've been before. It's over priced and not super clean but the kids have fun so it's worth it. It costs us nearly $100 to take our family here to play for a couple of hours. That's about a half a days wages. Again, it's worth it when we can afford it, because the kids have fun. BUT it ABSOLUTELY WILL NOT happen again. When we left today, I guess we missed the Stop sign on the enter/exit door and an employee comes hustling from around the corner (not the front desk) yelling at us to stop so she can make sure we have wrist bands on. When I asked her why she needed to check our wristbands she proceeded to say, "it's our policy." She saw that our wrists were all green and said, "ok" the started walking away. As she walks away she rudely says, "there's a reason the door says stop. It's right there" while giving me a nasty look. What was a fun morning ended with us being treated so rudely by the staff here. NOPE. There are far too many options for spending my money and showing my kids a fun time to be wasted on a business who doesn't care about the customer and allows its employees to act so unkindly. If the policy is to check wristbands (for safety I assume) shouldn't she have been comparing the numbers on our bands to make sure we had the right kids and not just looking for the color green that everyone else was also wearing? Take your money somewhere else. read more

The staff is rude! The girls in the front give the worst attitude, will not be coming back or recommending this place!

DON'T RENT A PARTY ROOM!!!! On March 22, 2025 my family and I had a birthday party for my child inside the party room that we had rented. Online we were told that we would have time to set up for the party and that there would be a host for our party. We arrived an hour before our party and were denied entry into the party room until that actual party start time. Therefore, we had to sit in the lobby with our cake, gifts, and party supplies. Once we were admitted into the party room we had to rush and set up decorations while guests were there. We had no host assisting us. We just had a lady come immediately bring pizzas that were cold. Once we requested that the pizzas be warmed up she disappeared with the pizza. When we asked another worker what happened to our helper (not a party host) we were told she burned her hand on the pizzas and had to rush to ER. Our cake melted in the process of waiting in the lobby. read more

This establishment itself is awesome im just more concerned about the employees. The manager here is very harsh and rude. She had no respect for me or my kids at all. read more

It was very frustrating that I wasn't allowed in to pick up my daughter from a birthday party. Her dad dropped her off and I picked her up after work. When I got there, they wouldn't let me in, even with ID matching the last name of my child's waiver and my name on the waiver my husband filled out. I couldn't go thank the mom for hosting or watch my daughter for the last few minutes of the party. I understand safety protocols but not letting parents get their kids is a bit much. The girl working the front desk was so rude and unhelpful. read more

Arriving after being gone too many months, according to my kids. OLIVIA was patient and helpful with signing an updated agreement, when autofil gave error messages. She was very helpful in our common goal and we ended up purchasing a 10 day with her assistance, the best for our needs. We hope to see you again soon. Olivia makes it a great place with grace, patience and personality. Thank you! read more

Almost don't wanna give this place a good review because I don't want your heathens showing up there ! Just kidding went during that week before Christmas when it was raining a ton. Kids had a blast! Which is all that matter. I didnt go there to get pizza or a 5 star dinner or a great cup of coffee. I went so my kiddos could run buck wild. And they did. Over and over. There wasn't enough time. It wasn't crowded at all. Tons for my girls to run around and do. There were sections they didn't even get to. Super awesome place for kids! read more

Dirty bathroom, very disgusting. Entrance fee is not worth it. Might as welll go to a public park. You are obligated to purchase their $3 dollar billy beez "sucks". Dont waste for $50 dollar on this nasty place, floors are sticky af. Wil never comeback to this place. We though this place was shut done years ago. read more

My child had a blast. I got tired from chasing them as well. Good workout. I was more tired than the kid lol

My family and I recently visited Billy Beez today at approx 2pm, and we were disappointed with the service. Upon entering, the cashier appeared disengaged and unfriendly, displaying a poor attitude. The only team member who demonstrated a positive demeanor was a young man on staff. Unfortunately, I also witnessed another female employee rudely reprimanding him, demanding he take out the trash in a demeaning manner in front of guests. This experience left me questioning the hiring and training process. Employees who interact with children and families should exhibit positivity and professionalism. Having visited this location five years ago, I was disheartened to see such a change, especially during my first visit with my daughter. It would be beneficial for staff to undergo training focused on creating a more welcoming and family-friendly environment. We were intimidated to ask an employee to come take our food order since there was no one at the counter so we immediately left after because everyone seemed miserable. Disappointed! read more

Came here to let my daughter play for Mother's Day 2023 and boy the a/c was not on it was so hot inside I was there for 2 hours but the bathrooms were dirty to.. I love this place been here 2xs but come on all the poor kids were sweating turn the a/c up!! read more

This company is not the place to book a party they take over a week to get back to you only if you threaten to give a bad review. They don't answer their corporate phones or emails and they don't answer their store phones. When you are so unsatisfied from the lack of responses and book with SCOOTERS JUNGLE WHICH BY THE WAY HAS EXCELENT CUSTOMER SERIVCE they still won't give a refund. Just to rebook later in the year Im sorry I will no longer even take my 4 kids to a play date here let alone a party. BILLY BEEZ IS NOT A GOOD PLACE TO BOOK A KIDS PARTY LOOK ANYWHERE ELSE. read more

Anna or Alma whatever her name is was disrespectful . And super rude and started to talk back to me after dismissing me and started to talk a lot of crap to me in from my child. She started talking crap to me to her coworker Sheri in front of me and rolling her eyes and being really rude. I even said excuse me im right here speaking and she said to me I'm not talking to you im talking to your mom. I do not know how she is one of the managers and have the audacity to be so disrespectful. I've never experienced anything like that in a child's play area. read more

Great time with the kids. The snacks are reasonably priced and the staff is great! I bright five crazy kids ages six to nine and they had a great time! The play equipment is clean, the bathrooms as clean as a person could keep them with a bunch of crazy kids, and again, the staff was patient and friendly! read more

Billy Beez - Great time and Billy Beez! - Kids Activities Near Me - Valencia, California

This place is horrible, I love yelp for its feedback and I usually always leave a positive one but how this place is still operating is beyond my comprehension. My son had an incident where he fell and cracked his tooth while missing a step onto one of their platforms , usually they have mats out but this area didn't. He started bleeding from his mouth and there was blood on the floor and I immediately rushed him to the bathroom in panic . The staff all heard his cries and I tried my best to stay calm. One of the staff members just stood outside the door listening and staring at us while holding the door open, never asked if he was ok, never asked where the incident happened just stared , it was the most awkward thing ever, not to mention rude, They have no consideration for anyone . It was a traumatizing experience for us both . As we walked out another staff member just held the plastic gate open for us as we were leaving, again... not a single word out of their mouths... I felt like we were in the twilight zone . read more

I tried to contact customer service as requested in the reply. There has been no response.

This place is a complete scam. I bought the 10 pass card and never had an issue when I go with my twins until recently. I went in like every other time and they tried to charge me for one of my kids when I had 7 visits left on the card. Confused I asked why and they said they changed their policy. So let me understand, I pay for 10 visits ahead of time but now you have changed your policy after purchasing this card to being able to only scan one adult and one child at a time?! That's absurd. I have contacted corporate and still haven't heard a response. Even though I have visits left on my card and my kids love this place, we will not be returning. read more

This place is whack!!!! They pick and choose which guests are more important. I have never been at a kids play ground where they don't accommodate the actual kid. Their customer service sucks and I will never host a party here. I will be reporting this business to BBB. No one customer is ever more important than another. I'll be looking to speak to the owner as well. The manager lady with no teeth gave attitude and decided that the children will rather eat on the floor than to accommodate them with the stack of chairs they have in the middle of the play ground that no one is using!!! read more

Billy Beez - The chairs they didn't let us use for the kids - Kids Activities Near Me - Valencia, California

I witnessed the most disgusting behavior today by a manager . Her name is Alma Huerta. I witnessed her acting crazy and so unprofessional towards a mom and her kid , not only that but she lunged towards the mom . Over a pair of socks. From what I heard the mom had non slip socks on her kid but they weren't Billy Beez Socks . The manager actually was cussing in front of the kids . Like out of control that the cops had to be called. She kept yelling that it's her place of business and to get TF out. All of us were in disbelief and are contacting corporate. We will make sure something is done about this. read more

My daughter had a deluxe party here. Cool indoor playground but horrible customer service. The people in the front were unwelcoming to my party. They are so strict here, can't even have our own water bottle. A lady in plaid with big hoop earrings rudely passed by me and told me no outside food or drinks and didn't even bother to offer my pregnant self anything. It's an effing contained water bottle. What makes these people think I want their nasty sewer water bottles and their nasty cafe food. I still had to host a party at my house with stone fire cause their pizza was burnt. If they want this place to survive they need to chill out and have better ways to talk to people. Cause now I understand why there are bad ratings. read more