best bike shop in new braunfels! owner (galen) is friendly, knowledgeable, and super helpful…read more stop in for bmx gear, repairs, or a new bike! if you don't see what you want, galen will order it for you! love this little shop! ‍‍

great bike shop . the owner isn't about price gouging at all and in fact on more than one occasion…read morehe has flat out given me items . he is definitely knowledgeable on all things bmx . if he doesnt have a part he will stop what he's doing to check out his vendors and will tell you how quick he can have it . he's all the way customer service oriented and after all , that's what we all hope for when entering a specialty store . I personally would vote the store to be the hands-down number one store in New Braunfels on multiple levels. I saw an ad that said top 10 Fortune 500 companies main priority was customer service. And I'm assuming he saw that ad as well . Great job gnarly bikes hope you guys are around forever

This was exceptional customer service from big shell bikes! We called last minute for 7 bikes,…read morewhich were delivered to our rental house within an hour. 3 bikes had chain issues which were remediated quickly by Mike. Also when I received the call from the owner regarding pickup of the bikes, he was very apologetic! Excellent customer service!!!! Would definitely rent here agdd as in!!!

These guys really have their stuff together. They were very accommodating. There were 3 of us and…read morethey bent over backwards to make sure we had the right bikes. They checked the fit. We will certainly go back next time we are in town.

Great people and excellent technical service! Finding a local shop that supports the community was…read morefortunate.

The good news - my bike was repaired within 24 hours and the various repair prices were quoted so…read morethere were no surprises. The young man who helped me asked good questions ad to what I needed, was friendly and knowledgeable. He said if there were any additional charges, he would call me which I appreciated. My repair cost $85 which I thought was fair and reasonable. What was a pain were two things; there is no ramp into the shop via the sidewalk - NOT the bike shop's fault I understand - nor was there a ramp inside the shop - just stairs - so getting a full-size bike in and out was awkward, to say the least. My repaired bike was rolled out to me in the store and the young man who retrieved it carried it up the stairs and said, even though I said my van was two cars over, I'll put it on the sidewalk.' While I am a pretty fit person, I AM a senior citizen and I would have appreciated his putting it in my van.

Labor for: replacing a rear derailleur $20 (5 minutes), adjusting a front derailleur $15 (60…read moreseconds), adjusting another front derailleur $15 (30 seconds). Yes, the job got done but at a cost of $60 for less than 7 minutes of work. I was not provided an estimate cost before the work was started. I would have declined. But, I silently paid and walked out with regret. Who is running the business? The technician? He finalized the work order. If I ran the business, I would have charged for only 1 adjustment ($15). Total of $45 or $60 would not have made much difference. I can afford it. But, it is the bad feeling when I walked out.

They did a great job rebuilding my son's mountain bike from the brake lines to the gears! Great…read moregroup of people behind the counter, in the shop and on the floor! Highly recommend!

This place Jase awesome staff! I had a flat on my fat tire beach bike and they fixed it while I…read morewaited. I also found a basket for my dog to ride in while I was there and my dog Honolulu loves her new basket!

Visited with a friend looking for a budget all around bike in the $1,500 range. While the…read moresalesperson was friendly, he was not knowledgeable about the options available, and basically showed what he had, without any follow up questions, or pertinent comparisons of the models available in their store, or with competing models. I wouldn't avoid the shop, but would recommend to ask to speak with someone on staff more knowledgable. Other than that, it seems like their prices are competitive, and they have a robust repair center.

I asked in my neighborhood Facebook page for a recommendation on where to go for a tune-up of my…read morebike. Cool Cat Cycles was the first place mentioned, so I gave them a call. I took my bike in around 11:00 and discussed what my beloved old Mango bike might need. I was happy to hear that, overall, my bike was in great shape. I was advised to do the basic level of tune-up & was told that it might be 3-4 days before my bike was ready. Imagine my happy surprise when I hit a phone call about 3-4 HOURS later!! Woohoo! I went right away to pick Mango up & took the homemade cookies with me to show my appreciation for the quick service. As promised, my 20+ year older bike now looks & seems brand new. I'm so happy to have found a good place for bike repairs! Thank you, Cool Cats Cycles!!

Went in to purchase an inner tube and the woman incessantly bantered at me about how I was sizing…read moremy inner tube to put on... more concerned about her supposed lack of authority; I couldn't even stay to purchase more items... Seriously, your better off at Walmart; aka Wally World

Really like the folks that work here. Very knowledgeable and the mechanics are good. Will continue…read moreto use and recommend.

If you're in the NB or SM area, go here if you need adjustment on an internal gear hub!!…read more Great customer and technical service. I have a bike with a Shimano internal hub that needed to be calibrated; it would skip when I had to pedal hard uphill. I took to another shop in the area that wasn't able to solve it, they told me it was "bad" and that it would "get worse", needing a new one eventually. I called Trek; Chris was very patient with me over the phone and Drew readjusted the tension on it! They took the time to explain the issue and how they solved it. I will bring bikes there in the future, especially the two that I have with internal gear hubs. Thanks again!

Fast, easy, affordable tire change for bike, would go here again for any bike related issuesread more

So very helpful and will talk your ear off about the right bikes you need. IN THE BEST WAY! Can't…read morewait to buy my bike from them

We have brought two bikes here, and both times when we got home to try them out they fell back…read moreapart. The first time we brought one in we brought it because the tire wouldn't stick to the rim and when we got home to try it out, the tire fell off the rim. The second time, they told us that they fixed the patch in the tube, but then when we rode it it ran out of air instantly and had a hole exactly where we asked them to fix it. Such a shame since it is a local shop!

Parked in the parking lot that appears to be shared with the Auto parts store, barked at by…read moreemployee or owner stating that's not where I am aloud to park for the auto parts store. Look it's all gravy but you had not a single car in your parking lot. Here's a picture to show what I'm talking about. Not a kind business. Best be there for a bike or else. Ghost town...? Shocking