I've been going to Coenen's for many years and have always had a good experience. Gary the owner…read moreis a great guy and he runs an honest business. Prices are reasonable, Repairs aren't overcharged. They complete Repairs within a reasonable amount of time and all the technicians are super friendly. Highly recommend

Very good place to go to get any work done for your vehicle. Will most definitely be back for…read morefuture services!

Nice employees, fixed flat, expert service. Thanks! I would recommend this store over the others,…read moreas they seem to be on the ball.

I used to use this shop for my fleet vehicles. We had 40+ vehicles in and out for preventative…read moremaintenance. The previous shop manager did a great job keeping in communication with us and moved all repairs/oil changes along without issue. He had since been promoted and the service and customer service has taken a serious hit. We have moved our entirety of maintenance elsewhere with the poor customer service, extremely long service times, and genuine apathy whether or not they have our service.

appointment setup was easy. Parts ordered in a timely fashion. Repair completed quickly and…read moreefficiently. Very satisfied. I am a repeat customer. staff friendly and efficient.

I came in for battery. 1st thing as they opened. Service was prompt. But $502 for battery? They…read moreentered the odometer reading on my truck way off. Claim to use Napa batteries. Napa.com has batteries for my truck at $190 to $250. Receipt I was given didn't break down cost of part or cost of labor. Also shows they claim a "European series" part. Didn't know ram 1500 was European. I mean fiat did buy them out a few years ago. I'm just not understanding how they justify this costs.

(Original Review) The wheels would have been great, if…read morethere hadn't been a manufacturers defect. Unfortunately, we bought the wheels a couple of months before installing them, assuming they would be great. When it came time to install them 2.5 months later, we found out there was a bad manufacturer's defect in one of the wheels that could be seen with the naked eye. Also, it was severely out of balance and the wheel cap didn't fit. Customer Service was super lacking. Phone number just leads to voicemail or referral to email them. Emailed them, and they basically said "not our problem, it's been over 30 days, you have to contact the manufacturer." So, we did, and the manufacturer's representative said "it's no big deal, we will replace it, but you do have to go through Custom Offsets." Ultimately, the ONLY option they gave us was: We had to pay for another new wheel, wait for it to arrive, make an appt and pay to have the tire swapped, and pay for shipping to send it back so they could "inspect it and refund us." Long story short, they sent updated every 2-4 days for nearly a month saying "the inspection hasn't happened yet" (keep in mind, the defect was VERY apparent). Finally, we called VISA and submitted a dispute (after 6 weeks of back and forth with this terrible company). They looked over our documentation and agreed that Custom Offsets was wrong, approving the dispute amount for the one extra wheel we were forced to purchase) Ironically, the SAME DAY VISA opened the dispute, we received an email from Custom Offsets saying the inspection was "complete" and the refund was being issued. I have to believe this was NOT a coincidence. I guess you just have to get the big dogs at VISA involved before they quit playing games with you. Save yourself the time and effort and buy from someone else. (UPDATED REVIEW) After posting reviews online, a representative from Custom Offsets reached out with a sincere apology for our troubles.  He was very nice, and even offered to send out an extra wheel for future use in case it is needed.  This gesture was appreciated, but I do wish they had put more of that effort in the first stages, before having all of the troubles along the way... It would have been the difference between a 5 star review and a 2 or 3 star... We understand that things happen, but the response from the company makes all the difference.

This is the second time I ordered from Custom Offset. I had a good experience the 1st time except…read moreshipping and tracking could use some work as it was very slow and the tracking system didn't work. The 2nd time, UGH, it was horrible! I spoke to the same sales rep I used the first time. Received my tires on a Friday and they didn't fit. I told the sales rep when ordering I had 17 in wheels/tires on my truck and he insisted these 16 in wheels/tires would work, stats told him online. Needless to say I was not happy when they didn't. Called and a female rep looked up and didn't know why he told me that, it clearly states those 16 in wheels/tires will not fit. Then the choas started!!! Took a MONTH before I got any resolution from Custom Offset. There is NO customer service line to call, everything is via email. HORRIBLE system, but I get it, cause why would customer service reps want to talk to angry customers for Custom Offset sales reps, MISTAKES. Long story short, after I had to prove my point of how they didn't fit, by putting the tire back on and showing them by taking pictures, I also narrated a video as I could see the headache this return was going to be. Custom Offset customer service advised, (via email) I then needed to wrap everything up to be picked up again, which Custom Offset customer service scheduled and I took that Friday off to be home when the freight was scheduled to show, but guess what????? NOBODY SHOWED up!!! Plus the customer service even sent me a message, the day before to REMIND me of the pick up. I was pissed that I waited around ALL DAY.... I finally found a name of the freight that I GOOGLED and called them, because you can't call anybody in customer service at Custom Offset as their Customer Service only works by email, remember. The freight company stated there was NOTHING scheduled for that day, but she was scheduling for the following Monday, and being I went through her at the freight company customer service line, that following Monday the freight company showed up! I had no communication from Custom Offset, even though I sent several emails. It's irritating that Custom Offset is quick to take your money, but EXTREMELY SLOW to return. I did get a full refund but the hoops I had to jump through was INSANE!!! I wouldn't recommend this company at all. I say buy local! I know I learned my lesson! Disappointed customer. Dave R.

Just had struts put in. When we went to pick up the vehicle, the battery was dead and the…read morewindshield wipers wouldn't work (which were working prior to bringing to ATF). Brought the vehicle to a different shop and were told that whoever did the struts forgot to reconnect the windshield wiper motor.

I had a great experience with the team at ATF tires and Service. I had my Kids car and it needed…read moresome exhaust work(it has after market exhaust). I have been to 7 different places and everyone said they could not fix or wanted to overcharge and rip everything out and put stock back in(one of the bids was over $5000). The team took my call(Allen), came out to my car looked at it and then called me back in less then an hour with a reasonable solution to fix it. I love the customer service and help!! Give them a call!!

I was leaving for out of town a few weeks ago due a family illness. While getting gas, my car was…read morehaving issues starting. Being that I was going to embark on a 4 hour trip, I knew I needed to have the vehicle looked at ASAP. I was going to take my car to the dealer, but went to Matthews Tire on College Avenue hoping they could work me in to their schedule without an appointment. The front desk staff was kind and accommodating and I did end up needing a new battery. I was back on the road by 9:00 am. I am so thankful to the staff to take me on an urgent/emergency basis without an appointment. I've done service at Matthews in the past at this shop and never had any issues. Will be back!

I called and asked for an appointment the following day to have a tech. Look over my vehicle for a…read morenoise going over bumps in the road. I go there and check in and all is fine. After about 20 minutes, the technician calls for me and wants to show me what he thinks the issue was and by the looks of it, didn't actually do a basic test of the suspension to see if there was a problem, just a rust spot that he says was the whole thing that would cause the noise. Ok, so he says he cant and probably wouldn't work on it cause the bolts would maybe be hard to get out. So I guessed I was screwed at that point and told him ok and that was it. I went to the desk and waited for me keys. The lady then tells me that it was $75! Now instead of blowing up, I paid it, got my keys and left asap! At no point in my interactions either on the phone or in person was I told there was a $75 fee to look at and quote me to fix my car! Never had an issue in the past, but it seems greed has taken over instead of honest business behavior. I won't be back!