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    Heavy D's Towing & Service

    5.0 (1 review)
    Open Open 24 hours

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    6 years ago

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    Fox City's Towing - Fox City's Towing vehicle

    Fox City's Towing

    (15 reviews)

    Dead battery; they showed up and replaced it in short time…read more Dead again within a week; they showed up again in short time and told me that their first guy put in the wrong battery; they replaced it with the correct battery. Battery quickly went dead; they told me I had to take it to dealer so the car's computer could be reprogrammed - something they should have the first two times. So I took it to Bergstrom and had it programmed. 10 months later, battery dead AGAIN (4th time!!!). Went straight to the dealer this time; they kept the car several days to be extensively checked; car was OK (charging function and no parasitic current drains). Simply, the battery they put in was no good so it was replaced by the dealer. I then asked Fox City Towing to honor NAPA's battery warranty. I was told: 1. Warranty no longer applies to the second battery they put in even though it had to be put in because they screwed up on the first battery 2. Warranty no longer applies because the dealer now replaced it and not Fox Cities Towing - insane after I was stranded 4 times because of their ineptitude and then a bad battery whose warranty they will not help me with. I am in my late '60's and have had plenty of bad cars and batteries in my life. This battery problem takes the prize for the number of times I was stranded by their service. The final straw and thus this review - I rarely waste time complaining - was the gall to tell me that I should have come straight to them rather then the dealer. Just like a kid who can't learn not to touch a hot stove after being burned 3 times. AAA is willing to help me now with the battery warranty claim which, I learned, is how these things are handled. Just don't blame your customer when they've done nothing wrong especially when your ineptitude caused me a lot of grief.

    I call AAA because my van broke down and this is the company that they sent my business to…read more The dispatcher called and told me it would be about a 45 minute wait. I called back an hour later and the dispatcher told me that the tow truck was in route and would be about 30 minutes. I called back about 45-50 minutes after that and she answered the call but put me on hold and wouldn't get back to me so I hung up. I called AAA and she contacted them and told me they would call me right away. 10 minutes later I called AAA back and canceled the towing service. Fox Cities Towing does one thing good. They LIE to their customers. Don't Use This Company!

    Heavy D's Towing & Service - roadsideassist - Updated May 2026

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