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    Billion Air Aviation

    3.5 (2 reviews)
    Open • 7:00 am - 8:00 pm

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    Qantas - 5 out of 6 screws missing for the remote holder. Sharp edges exposed.

    Qantas

    (81 reviews)

    I flew Qantas domestically between Sydney and Melbourne, so this review is only based on their…read moredomestic service within Australia. Check-in and bag drop at Sydney was all done at self-check-in kiosks, which were simple to use. Along with online check-in up to 24 hours in advance of the flight, check-in was a smooth process all around. At Sydney Airport's Terminal 3, a dedicated Qantas domestic terminal, I was through security within five minutes. Boarding time for my flight was only 20 minutes before scheduled departure; despite this short amount of time there were no delays either. These people really don't play around with their flight hustle. Where Qantas shines is its on-board product. Not only is the usage of an Airbus A330 plane on an hour-long flight marvellous enough, the in-flight entertainment variety, which included HBO programming, was extremely impressive (I wish I had flown Qantas to Australia for 14-15 hours to enjoy it)! And to top it all off, there was A MEAL INCLUDED! On an hour-long flight! Not a full meal - just a light spinach and cheese roll and refreshment, but still included with your ticket price. In terms of on-board product and service, Qantas blows all US domestic carriers out of the water.

    Qantas can't offer in-flight entertainment on a 15-hour flight?? Come ON. I get this text message…read moreapproximately 20 hours before an international flight that due to a technical fault there won't be any in-flight entertainment. Oh! But you can download your OWN MATERIAL onto your OWN personal device! Wooo! Oh THANK YOU Qantas. And I had to call them and add a second small checked bag to my trip and it cost me a whopping $250! What IS it that... you DO, Qantas? And THEN. I had submitted a request to upgrade my 15+ hour international flight to business class. Kept checking the web site and it said "pending." Tried to scan my boarding pass to board and I was denied. Go to the desk. The Qantas rep said it was still pending and for me to sit for 5 or 6 minutes then come back to the desk? There were a few other people waiting on their upgrade requests also. The airline proceed to board the ENTIRE plane then the rest of us went back up to the desk only to all be told that none of us were granted upgrades. Okaaaay? So you are telling me you knew this entire time we were not getting upgraded but you made us board last? It is disgusting how little these people value their customers. I dropped $3,200 plus another $2,000 for changing my flight and you treat me like this. Forget trying to call them for anything otherwise you will be on hold for hours. Not exaggerating. For my first long 15 hour flight I got a cranky flamboyant flight attendant who got salty every time passengers asked him for anything. I had vegetarian meal selected on my reservation but they did not have it in their system. For one of the hot snacks h this guy plunks a warm rectangular cardboard box into my hands and the guy next to me and rushes off. The guy sitting next to me apparently was a vegetarian also. He and I sniffed the box and it smelled like meat. The guy asked the cranky flight attendant what it was and he said sausage roll. We both handed our box back to him and asked if we could have a meatless snack. Here came the attitude. He huffed and said he would check if there were any cheese and crackers but of course he never came back. For the price of these tickets and baggage you would think they would be a little nicer to their customers. I am so fed up with this airline for so many reasons. It is unfortunate that there are so few airline choices to Australia. I would have liked to go into the Qantas Lounge before one of these longer flights but unfortunately you can't buy a pass. You can sign up for the club for I think $800 a year but why bother? *update* Oh my gosh to add insult to injury. I was on QF 935 Brisbane to Perth. I asked the cranky flight attendant (her name tag said "Lyft") for a glass of champagne with my breakfast. And she is like "oh I don't know if we have that. Oh wait. Yes we do but that's only for business. And YOU are in economy. A five and a half hour flight and no drinks? And I paid $450 one way? Oh ok. The luggage conveyor belt has been stopped for over a half hour. Angry customers waiting on luggage. Keep on truckin' Qantas.

    Billion Air Aviation - aviationservices - Updated October 2026

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