I wanted, (no NEEDED) to give a 5 Star Review to Billiard Tek & Travis.
I helped my childhood friend of more than 30 years through a very difficult experience with ANOTHER Pool Table Moving Company who destroyed a purchased / dissesembled / moved / reassembled pool table to the point it was unrepairable. It was a beautiful Custom table no longer manufactured.
(this experience DID NOT INVOLVE BILLIARD TEK!)
When repurchasing a new (used) pool table, it was left to me to research for a new Pool Table Moving Company that could be trusted.
Billiard Tek was among the several names my girlfriend gave me. I can honestly say, all names given I put big RED X's through and highly discouraged quickly after initial research however I was highly impressed by everything I read about Billiard Tek, Travis & his son! Nothing about Billiard Tek / Travis was found other than a stellar reputation in the "Pool Playing" community as a whole, accompanied by his pool table repair and moving / disassemble / reassemble skills.
Once she made contact with Travis, he was nothing but a true gentlemen, treating her with absolute professionalism!
Consumer's should note; sometimes the reflection of a company is how they'll respond to a customers prior trauma. (not received well)
Travis not only did not shy away when she explained her prior experience, (which truly had been horrifying as a consumer) he was supportive, encouraging and willing to help! He was honest and fair!
He more than successfully completed my girlfriends second pool table purchase / disassembly / move / reassembly. He did so patiently through all the unforeseen challenges. She & her husband were / are thrilled, as was I through the phone!
At the time of the Pool Table purchase Billiard Tek / Travis completed for them, they did not care for the existing felt.
True to the industry, Travis was able to offer this service, promptly providing felt samples and a more than reasonable quote. He communicated beautifully throughout the process as color decisions, felt availability and changes were made until the appointment to return to their home and professionally re-felt the table! (it looks amazing!)
I live in a different state but I can speak truthfully about the traumatic experience of "a prior company" and the continued effort to find resolve which largely involved me! My friends turn to me more recently for my thorough research and phone calls made to ensure they make good consumer choices moving forward.
I made these same efforts (extensively) in reference to research about Billiard Tek & Travis!
I honestly can say here I only found honesty, integrity, customer service and a company that at its core is in love with the game of Pool, making what Billiard Tek strives for a beautiful thing for San Diego consumers and the surrounding communities!
The love for the game of Pool & Pool Tables in and of themselves seem to run through Travis's blood and its for these reason he loves what he does and it shows in how he works and his craftmanship.
I'm a firm believer in taking the time in saying something when "a job is done exceptionally well" because we don't find it to often anymore! But what my friends experienced prior to Billiard Tek was terrible! But if if it had to happen, Billard Tek / Travis was The Silver Lining!
Truly not enough 's to really give the recognition deserved! read more