I got a quote from them back in July 2019 for a 24' X 30' pergola which was about $2,000 more than my other quote that came from a highly recommended company. Since Billet promised to get it done 2 weeks sooner (since we had a reception planned) than the other guy AND that their installer had 20+ years experience and would install this professionally I went with them. BIG MISTAKE! They came on time as promised (and that is one reason why i gave them 2 stars). The 20+ years experience guy - didn't come. Instead, 2 inexperienced laborers with no real experience installing these. I was on vacation so I was not home to stop them before too much damage was done. Upon arriving home my wife and I were very disappointed. Support beams were crooked, the lattice was uneven, there were bent pieces, and the lattice and beams didn't even line up. Very unprofessional that the owner left it that way for us to see hoping he would just get paid and be on his way. The owner promised to take care of it and over a period of 2 weeks came a few times and replaced/straightened pieces. I now have a weaker pergola since there are more holes in the beams and weight was put on top as they worked. The other reason I gave 2 stars is that he was very willing to fix the problems and purchased new materials to replace the damaged ones. In the end, this experience was not good and I would not recommend this contractor. I was flat out deceived and never told (before they showed up) that the 20+ year experienced installer was not coming. read more