Shout out to Madison, the young lady at the drive through window. I ordered 3 separate taco orders and requested they be put in different bags. I explained, they're being dropped off to different people. She was very polite and went over my order as requested. Some young lady that was standing next to what appeared to be a manager yelled that they were already separated and seemed bothered by my request. When I asked for two extra plates, the manager chimed in some remark that the other rude young lady found funny and amusing. BACK STORY is that this location has one of WORST customer service EVER. If they're not messing up my orders or making faces at the drive through window. They're taking forever to fill an order. The 410/Pearsall location is a farther drive for me. But, they are usually on point. read more

I have visited the Bill Millers on Rockport Rd, off 1604 & Hwy 16 3 times in the last few weeks. Today I went between 1-1:30. The drive thru employees don't know how to greet customers who pay their salaries. Each time they forget something. They don't put napkins or ketchup in the bags that have fries, and they don't ask if you want any. Common sense should tell you if you're going through the drive-thru, you would need napkins, but no, nothing. This happens every time. Today I made sure to ask for napkins since its not automatically put in your bag. I asked for sweet tea and guess what, I did not get sweet tea. I was on my lunch break and could not return for them to make it right. It's not like would reimburse for the gas and time to go back. It's a distance to drive back when you work out in the country. You'd think as much as they charge for their food, they'd make the entire meal good for the next time. No thank you when I left the window, she just shut the window. I called and wanted to speak to the manager, but she was with another customer, so I got the next one down from her. She just said I will talk to the crew members and that was it. I told her the lack of courtesy and incompetence is so very sad from a restaurant that has been around for so long, and in Texas who is supposed to be a friendly state. Maybe if they could get sued for not being friendly and not getting the orders right, things would be corrected and more pleasant for customers. The notice on all their bags warning of hot contents, should be posted on their walls but instead, say, "remember customers deserve to be treated with courtesy and make sure their order is correct". read more

Horrible customer service, make you wait and pull forward on drive through. Then after 10 minutes waiting they bring your order, no apologies for wait. They walk away and my order is wrong back through drive through to wait again Michelle opens window doesn't say a thing takes the bag, tossed an item in. Again no apologies or thank you Like I made the mistake read more

Great food as always, but I've been getting my orders shorted. Last week I asked for the sauce on the side for my poor boy plus and no sauce at all, today my fries were missing. I'll be checking my orders from now on. read more

We love Bill Miller. Where else can you get a bag of 5 bbq sandwiches for $12.00??? Don't forget the deserts and the relish bar. Always consistent and friendly employees. read more

Called into pre-order was on the phone for 10 minutes before anyone bothered answering and by the time they did, I was already in line trying to order spoke to the manager trying to at least get free tea. Couldn't even give me that for the inconvenience. What is the point of trying to pre-order and get my food before hand and they don't answer, it's called fast food for a reason read more

The food has no flavor! They took forever on my order and my wife's food got cold while waiting for me to get my food .. I had a chicken fried steak with fries and Mac and cheese my wife had beans with brisket and Mac and cheese .. the fries don't taste like nothing. The chicken fried had no flavor. The beans were super super salty I think the best thing was the Mac and cheese. We ask for a box to take food home and they give us foil paper and a bag! How are we suppose to put the food there? I was so disappointed throwing away the food. Waste of money. I do not recommend. read more

I have been on the phone for about 20 minutes on my 4th call still no answer, if you're trying to get ahold of them through call don't even try they have horrible service. read more

BREAKFAST Okay my son love pancakes and these were surprisingly good. We stopped one day on the way to school and he loved them. They were huge and he could not finish them. The cashier was not happy to be there but the food was great. read more

Bill Miller BBQ - Barbeque Near Me - San Antonio, Texas

Getting our brisket, tea and pie fix. Why do I have to hold up the line to get the simple things I requested 2-3 times?????? I asked the girl for napkins, plates, forks, salt and bbq sauce, when I first ordered. When I got to drive through window to pay, I asked for items again. When, I was given the order I asked if items were in the bags and the lady assured me they were and closed window. I didn't drive off until I double checked my order. There were NO items requested in the bags. They had the nerve to get annoyed that we requested the items again..!! If they'd do their job the first, second and third time, I wouldn't bother them a fourth time. Glad, we didn't drive off like we have in the past. Just to get home to find out the order is messed up again. The lady manager never came to the window to find out what the issues were. read more

We live west and south of this Bill Miller's, we are nearer to the Lytle Bill Miller's, but have always liked this one. However, while the food is good and the service nice, the place feels like it's getting dirty. The bathrooms have been gross the last two times we've eaten here, and the front walk at the entrance should be power washed. It just feels like no one cares and it's on the path to being run down. But it's the bathrooms that will keep me from returning. If staff isn't going to check them regularly, then leave cleaning supplies so I can clean the toilet seats. read more

The food has become more like a chain instead of what it used to be. Family owned and delicious. The fried chicken is still tasty but the strips changed about 11 or so years ago and nothing compares to what they used to be. The fries used to be wedges as well and they used to serve pickle spears. I'm not a fan of the bbq but I do like the fried chicken as I stated above. read more

I'd give - stars if I could. This place is the worst now. The people who work there are rude, the orders are always wrong, and I'm just giving up on it completely. I remember what it was new, it was super nice then. At this point I just have to accept defeat. Last order they forgot 2 orders of fries and I ordered unsweetened tea cause I'm diabetic and got sweat tea. The order before that I ordered a salads delite with turkey and got chicken strips. The one before that it was supposed to be a large family brisket and turkey and all of it was gross dry and old and I didn't get any sauce. Just keep driving till you get somewhere better. read more

Rude, rude, rude people working at the counter. The least they can do is smile as they are taking your money and say thank you. AND to make matters worse - the food was slopped on the plate and tasted terrible. read more

Boiled meat cooked offsite and trucked in for reheating. Fried chicken is good. Just drive on.

I ordered a pound of brisket moist and marble. What got was the opposite it was trying to eat a beef jerky sandwich. How hard is it to follow instructions? read more

HORRIBLE customer service at the drive thru window. If your gonna work with people you should really be a people person. Also they always get my order wrong or I'm always missing something and ALWAYS having to get off with my two kids and get the missing items! Don't even deserve one star. read more

Anytime I come here I get full the servings are always great and I can't get enough of there chop sandwiches love the tea here.

Chicken Strips are good but I'm not sure if I have any time to wait for the huge line lol I think I'll be there for a few hours lol I guess it's worth the wait good thing I live up the street looking for a good place to eat staff is so nice and fast lol read more

Bill Miller BBQ - Barbeque Near Me - San Antonio, Texas

Unfortunately I live down the street and this closest and only restaurant in my area. The quality of service has gone down hill. This bill miller's location doesn't not represent Bill Miller Bar-B-Q. In the past month I have gone through the drive through, waited for 20 & 30 mins at a time, which is understandable due to understaff everywhere. Every single time my order has been wrong. I've had to be inconvenienced by having to get off with my toddler and get them to correct it. This last time I waited for 30 minutes for 1 taco and 1 SINGLE PANCAKE. I drove away without my food and left them with my money. Worse place ever! Called in my order today, 15 minutes ago and still waiting for 3 tacos. Do better Bill Miller's read more

Ok San Antonio let me tell y'all about your precious Bill Miller's. They are nasty! How are they even still open? They food is bland. the fried chicken is white.......YES WHITE nothing is golden about that chicken. The fries are always too soft or too hard. My food comes out lukewarm.........why it is never HOT HOT? The bbq sauce taste like burnt plastic. And let me not get started on the po boys...........customers service is awesome though read more

Dumbest people on earth work here supposedly their computer was down so they were only taking cash but weren't telling anybody until you reach the window so you're in line for about 30 minutes just to find out they only taking cash. Fire everybody here hire a new staff read more

We order to dine in only to discover there were no forks or spoons to eat with. The manager said they were completely out and did not seem to have a solution and just left is us hanging. I was not going to eat my food with my fingers so we requested to have food package to takeout. Only to discover that takeout had forks. Really scratching my head on this one. read more

This place has been my favorite stop on my way to visit family and as of recently this bill millers has FELL off. Such a shame for a great restaurant to go to such low depths. For example the other day I was going to order a special and they were out of rolls. This lead me to ask if i could substitute it for something else. I was denied. So then I asked for a price change as I was yet again denied. C'mon! What kind of service is that? The LEAST they could is lower the price accordingly. To top off I then asked for a salad delight with RANCH and they didn't even have ranch. So sad to see this place turn into a cesspool of garbage. read more

Worst customer service. We asked about fish special and all she did was point to a white board. We then asked about a vegetable plate and suggested soup. In the end I ordered nothing since her attitude was rude. My mother still ordered 2 large sweet teas & her plate. When I grabbed my tea she stated only one was paid for despite my mother ordering two and said I had to put it back. My mother complained and the manager was polite enough to give the tea to us which was nice however this girl was extremely condescending & acted annoyed at being there Very upset. As a result of being hungry still I have chosen to never eat there again read more

Worst Bill Miller's ever. Called twice to place a curbside order just to be hung up on both times. Not to mention every time we do pick up an order, there's always something missing from our meal I think I'm finally done with this location read more

Staff is nice. Clean enough place with cute decor. Came for BBQ chicken. Smoked meat upon which you add sauce. I like BBQ that is flavored and seasoned during the cooking process hence only three stars. Beef pork chicken options. Great desserts! read more

Bill Miller BBQ - Barbeque Near Me - San Antonio, Texas

Good food I think the cashier could be more courteous especially in the drive thru. Managers need to be up front to see how they act they don't talk to the customers they talk to there friends that's just rude read more

This has to be the worst Bill Millers out there,there has not been one time that something was not right on an order but this was the last time i will ever go here, was given spoiled coleslaw from poor service to spoiled food this shit hole should be closed down read more

Worst Bill Miller in San Antonio. On Saturday 2 June, had to repeat drive thru order 3 times, employees retaliated by sending me home to find a crapworthy sandwich. Not the first time. Shameful. Terrible management, no quality assurance, and a bunch of immature untrained kids seem to run the place. No more of my money going to this location. read more

Our first time in a Bill Miller's but it won't be the last! I wasn't that hungry so I just got the chicken tenders. They were good & tasted fresh. My husband got the brisket plate & let me taste his food. I had to remind myself not to eat all of it! The brisket was tender & had a great smoky flavor & the beans were just right. My favorite part was the potatoes. They were crispy & soft all at the same time with that perfect home cooked flavor that made me miss my momma! The people were friendly & even the teenage waitstaff wore big smiles read more

Spent almost $50 at the drive through. The manager Mrs Aguilar was rude as hell. She was extremely bothered when asked to double check our order. read more

Considering that there is nothing half-as-decent around, I wouldn't complain too much about this place. The place is cheap and the food is decent. What more can you ask when you're in town for a quick site visit? read more

I like this location compared to lots of others because it's always clean and the service is fast. I'm so glad they started serving breakfast, really like the sausage and egg taco! read more

I came here for lunch and ordered their special for the day. I got two chicken strips, gravy and french fries. The chicken was very bland seemed like they didn't use any seasonings in their batter and it was pretty dry. Staff was nice and the place has a good atmosphere but it's nothing to write home about. read more

If this is what you call Texas BBQ - not impressed. Service is friendly and quick. Free refills on drinks.