Taking my car here three different times for the same issue and still hearing metal grinding…read more Unbelievable incompetence

Tires removed off my 6 month old Ram 2500HD and planned on selling as set of 4 with plenty of…read moretread. Came home after camping trip to put on Marketplace for selling and found damage from their tire removal machine, Manager on duty wants to deny it and give me damage reimbursement for now 2 Tires they have depreciated. If you have good tires that are resealable after upgrade, don't go to NBT. Was told to get off lot and threatened with Sheriff being called. Bead damaged were the rim and tires set on their machine. I had said tires were F'd up and never once until threatened with the law for trying to deal with vendor damage and they knew i wanted to sell tires before removal.

Inconsistent pricing, dissenting views on vehicle inspection issues (they inspected same vehicle…read morethree years in row and passed prior). On fourth year failed vehicle but crack in glass and rules had not changed. Had it replaced and competitor shop stated glass was permissible. Repaired for no reason...a separate vehicle issue occurred caused unneeded repairs. The inspector is now gone but fact the business defended his questionable judgement versus customer with supporting information is a nonstarter.

I bought a Ford with the remainder of the factory warranty. When issues came up and we had to take…read morethe car in for repair, they treated both my wife and me without respect for our person or our time. We were kept waiting while the technicians went to lunch, without being informed this was going on mind you, in the end, the entire procedures took all of 10 minutes. But we were kept waiting 3 hours. Prior to this I would have bought a Ford, no prob, but because of this derelict "service department" My next purchase will not be a Ford. Lifetime warranties and preventive maintenance will have to be offered for free, standard on every vehicle, and be fully transferable, in addition, there will have to be some serious "service department" overhauls where the staff are trained to be service oriented, and customer centric, when that happens I'll think about buying a Ford affiliated vehicle again.

Today I encountered professionalism which is unparalleled to any business experience I have…read moreencountered in my 8 decades of life. Dealing with car issues is not something I know about, nor have experience with, but was at the point of having to deal with the State Inspection and having to wait for it to be done. The excellent credit goes to one man: Darin Christensen. Darin was the one who set up my appointment at a time to suit me and when I arrived, guided me through the entire process, including walking me to my car in the snow! important to me: very well appointed waiting room... leather sofa and chairs with cushions (not the usual miserable plastic molds) and very clean and calm. Being treated with courtesy, and kindness by a knowledgeable, professional individual. Very reasonable prices.

I got my oil changed here. They were fast, did a great job, and charged me a fair price. I will…read moredefinitely be back!

I was in the market for a Toyota and found one online in the price range I wanted. I made an appt…read morefor that evening and in the mean time got preapproved for a loan. When I arrived I was met by Tommy, who has worked there for decades or close to it. He took us for a test drive and we said we'll take it. TWO hours later the deal was signed, sealed and delivered. No one's time was wasted and we were driving away in our new car. Now this was not a high end vehicle as many Toyotas are. This was a small vehicle but it did not seem to matter. They were as happy to sell it to us as they would have been to sell us a new Tundra. Tommy made it all smooth as it could ever possibly be. Now to service. We drive past 2 other Toyota dealers and 30 minutes plus a toll to get to Gloucester Toyota for our maintenance and repairs. Doug Updike goes out of his way to keep us as customers. We needed a costly repair on a Toyota we didn't even buy there and he worked with us. Thankfully we got certified Toyota repair instead of where ever else we would have ended up. Many times we request appointments for service and there is not that time available, but Doug tries his best to find a time that works for us. His communication is great. Everyone's experiences are different, and I'm sure that dealing with Tommy and Doug have had a positive effect on our experiences there. Someone else could just as easily get me to name them on a review for their rudeness or ineptness. But for the past 4 years our experiences have been worth the drive to Gloucester.

I'm sharing this to raise awareness and also to see if anyone has any information…read more My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota's service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to get it, I started the truck and it was immediately obvious something was seriously wrong. I went back inside, and without anybody even looking under my truck I was told that both catalytic converters had been cut off. I was honestly shocked, not just by what happened, but by the response. I was given a repair estimate of about $5,800 and told to contact my insurance. There was no apology, no accountability, and no real sense of concern that this occurred while my vehicle was in their care. I've since filed a report with the Sheriff's Office and opened an insurance claim (which unfortunately still leaves me with a $500 deductible). My truck was parked within view of their cameras and I was told that footage would be reviewed. I hope that's the case, but realistically, that's a lot of footage, and I don't know how thoroughly it will be handled. I've done business with them for over 10 years, purchased vehicles, rented vehicles, used their service department, and even recommended them to others, I always had a good experience. That's what makes this even more disappointing. (Someone said its under different ownership?) At minimum, I would have expected accountability and basic customer care given the circumstances. But some things are just not sitting right with me. If anyone in the area has seen or heard anything about recent catalytic converter thefts especially near that location, I would truly appreciate any information. *** update I called corporate to file a complaint After they had someone from the dealer call me. She was so uppity and fake on the phone just saying the same crap over again about not being responsible and no video evidence was found or exists to show. I was telling the story of what happened and I quote said: " they didn't even look under the vehicle how the fuck are they supposed to know that the catalytic converters were sawed off without looking" she cut me off and got loud and was like I'm not going to have someone speaking vulgarities at me so you going to have to stop right there. I said I wasn't cussing at you I was describing the event and yes it is very upsetting. I went on to tell her that I run a business and if something were to happen I would ensure that I would provide proper customer service and resolve any issue to their satisfaction and file my own insurance claim if somebody's items were damaged or stolen I also said that a business with good customer service would have been attentive to the situation treating the customer with the utmost respect to resolve the issue and could have offered to fix the damage or at the very least pay my insurance deductible and break me off something for the inconvenience. I explained that part of my job I write policies, I do investigations, root cause analysis and corrective actions and I most certainly suggest that they review their internal policies and improve they're systemic issues with corrective actions... oh boy she did not like that and that's when she said that she was done and hung up abruptly.

it made me add a star but honestly the rating would be zero stars…read more Very unprofessional owners since the old man passed .... My car went in on an insurance accident claim they charged over $3500 and left the the damage to my wheels,jackshaft,etc. not fixed ....they rigged my rims to where it appeared fixed and completely switched everything around to hide it.... accident was on left front tire and they somehow spray painted my brake on right side ...... had to have another shop fix everything all over again due to their rigged up mess..... DO NOT GIVE THEM A CHANCE TO HANDLE YOUR CAR THE SAME WAY !!!! Mechanical things that they "missed" could have caused an accident a could had killed me and my kids ..... owners are rude and honestly need to take a long look in the mirror your attitude is above and beyond your looks so please pipe it down to a negative five ..... period

High winds forced car door backwards days ago. The car door has a loud, screeching sound whenever I…read moreopen that door. I went to Gunn's Body shop here in Gloucester to see how much they would charge to fix door. A nice guy Keith greeted me inside business. I told him my issue and he immediately went to car inspected door frame and a quick pull on car frame near door and resolved it. Opened door several times to check for sound, no issue at all. I knew that would be a costly fix. Didn't cost me a penny. Thank you Keith for your time and concern.

I appreciate everything about Mac's. The team was so kind and they found and solved the issues but…read moredid not push for doing extra things. Very honest and got the work done quick. Thank you Mac's Auto!!!

Although, I only came here to get my vehicle inspected, I can tell from the atmosphere that this is…read morethe place to bring my vehicle for service from now on. Ms. Lou have excellent customer service skills and a very welcoming attitude!

This mechanic is great. He has the most honest and fair prices around and does great work. He's…read moreeasy to work with and even when he had every right to be really annoyed with me after I bought the wrong part, he was understanding and waited for me to drive to Autozone to buy a new part. Honestly, you aren't going to find a better priced mechanic and he even comes to your car to do the work. Impossible to compete with. Will always use him for my cars

Outstanding young man, very dependable and honest.He really cares about doing the job right the…read morefirst time. My family would highly recommend his expertise

#DoNotBuyGeminiAuto sells Vehicle's Knowingly they have…read moreproblems and refuses to document when you bring it in there with the issue.

Nice selection of vehicles. Unfortunately we waited and waited and waited for a call back to…read morepurchase a vehicle after being told the day before our purchase that a "check engine" light needed to be addressed before our purchase. We texted, emailed, and called the dealer. No response. I'd hate to think we didn't "fit" the customer base the dealer wanted to work with. The car we agreed to purchase has since been sold. Poor business. Won't recommend this place to my military and culturally diverse community.

The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to…read morepick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.

I needed new mud tires for my lifted Chevy. The service is quality and they have a range of quality…read moretires in stock and reasonable prices. They were able to get me in for service quickly and on my merry little way sooner than any other place I called. I had the pleasure of meeting the owner while I was there as well. The staff was friendly, warm and welcoming. As a new member to the community, I'm grateful to have received such great service. 10/10 recommend!

I have used them for years. It wasn't Tire Traxx at one point back in 2012. They were off of Curtis…read moreTignor in Newport News then. Because they offer quality products I don't have to go to them much for tires. But I have gotten tires from them 4 times since 2012. Not because of wear and tear, but due to damage from nails, screws, etc. The tires always pass inspection. And these are used tires. They have even come to my job to change my tire. I love this place because they are HONEST, have GREAT CUSTOMER SERVICE, and provided me with a SPECTACULAR CUSTOMER EXPERIENCE!!!! Point blank..