Stopped in and looked at a car for my daughter. Really nice guy. Great pricing and not high…read morepressure sales. My brother is in the car business but not in the area so I know a little more than I let on and this guy was honest in what he was saying. Great guy!

From the owner: Best little used car lot in Virginia!read more

WARNING! Avoid PRIORITY LEXUS NEWPORT NEWS! I would avoid this dealership. 20/20 hindsight, I…read moreshould have leased my GX 550 either from the Lexus dealership in Richmond, VA or waited until I moved. This is a shady, unscrupulous dealership from the sales side, to finance to service. Here are my issues: * When I leased my SUV, I knew I had good credit. My credit score was over 750 so it should warrant low interest rate/money factor. During the leasing process, I kept asking as to what my money factor would be and they kept pushing it off saying it will be covered by the finance person. There was a reason for that. * When I met with the finance person, he told me the money factor was at .0038 which is very high. That's equivalent to like 9.12% interest rate. I asked him very specifically if the dealership was adding an additional amount (markup) to the money factor because I have heard of dealerships doing that to profit more off of the sale/lease of the car. He told me "no, they are not doing that." Then I pushed it further by asking if that .0038 money factor came directly from Lexus/Toyota financial and he confirmed it was. Well, after taking my new lease home, I did some research for Toyota and Lexus and found out that dealerships commonly do mark up the money factor on a lease above the manufacturer's based money factor or called the buy rate to increase their profits. I was livid. Not necessarily because of the markup but because I felt lied to. The following Monday, I contacted the dealership and asked my sales rep to have the General Manager of the dealership contact me. I was upset because this finance manager lied to my face not one, but twice. After hearing this, the dealership contacted me back and told me that they will have me come back to re-sign a new lease with a much better money factor. It would be .0028 versus the original .0038. That lowered the interest rate from that 9.12% down to a 6.72%. Do I believe for one minute that my money factor/interest rate couldn't be even lower than that, no. They have shown their ability to be shady, unscrupulous, act like your stereotypical car dealership. Scamming people to no ends. * And most recently, I took my new GX 550 into service because a black plastic trim around my side window was warping. Initially, the service manager tried to blame me questioning what had happened or what I did. I told her nothing I did caused this...and there's no way to damage a 2" part of the trim on the inner side without damaging more of that area. She then proceeded to ask if I had looked over the car carefully before taking possession and I told her I looked it over but did not look at every single part of the car to ensure nothing was wrong. C'mon. The part that I am speaking of is only about $106 retail. She stated should would send the pics to Lexus and see what they say. Over a $106 part? Then I asked the service person how much it would cost me to replace that part with labor and quoted me $340. Another Lexus dealership quoted me only $150 to replace that part. Again, very shady dealership. It's apparent to me that this high end luxury dealership does not value its customers. If they had done the right things each of these times, they could have earned a repeat customer for the future. Instead, I question their business practices and I also question Lexus. It may be enough to keep me from buying/leasing a Lexus again. Long story short, if you don't want to get ripped off or treated badly, go to any other Lexus dealership. Do NOT go to PRIORITY LEXUS NEWPORT NEWS. Don't buy a car from them...don't take it to their service department.

We have been looking for a new vehicle since our previous car, a Toyota Camry, was totaled by a…read morecareless driver who rear-ended us. We visited several dealers in the area, but we didn't find anything that really appealed to us. We drove several brands but we didn't "love" any of them, and I'm not going to buy a car, that I don't absolutely love. We decided to increase the scope of our search to include a much wider area, and so, we stopped by Priority Lexus in Newport News. The sales staff and management were very friendly, knowledgeable and patient with us. They were able to answer all of our questions about the Lexus brand, completely and to our utmost satisfaction. We drove the TX 350, and both the ride, as well as the interior room was to our total satisfaction. We have 2 grandchildren and we wanted the additional space that 3rd row seating provides. I'm a big guy, and I was able to climb into the 3rd row without any trouble. Once we're were satisfied that the vehicle met our requirements, we were able to settle on a price that was surprisingly affordable for a vehicle of this quality. Priority Lexus was also able to arrange competitive financing at fair market rates. In other words, they didn't gouge us on the back end of the deal. This was a very pleasant buying experience, and if you are in the market for a new or used vehicle, I urge you to stop by Priority Lexus in Newport News, you'll be pleasantly surprised, and you can rest assured that you are dealing with people who are committed to your ultimate satisfaction. Todd Daniels was our salesperson and Kerry Law was the manager on duty that helped make our buying experience so pleasant! Thanks so much for all of your help, much appreciated! All the best, Bob Rice

I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

I purchased a trans am from Tim 9-10 months ago. Dealing with him is like talking to a wall and…read morethere were minor issues with the car at the time, like the mirror didn't work on the driver's side, and the speakers were blown. My thought was to negotiate and immediately this guy walks away and throws his hands in the air, and says "I'm not fixing or doing anything" It kind of reminded me of when my 4 year old throws a temper tantrum! Anyway this is not why I am writing this, the reason I decided to give them a bad review is when I purchased the car it was represented as being a one owner, no paint work or body work car and having only 2800 miles I believed what he was saying. Until now, the sail panel on the car is starting to "bubble" and the body shop I took it to said the panel had been repaired at least once before and who ever had it fixed knew it would happen again. Tim said he knew the guy in town and I believe that he either knew it had been repaired or he repaired it to sell. It cost be almost $2000 to have the panel replaced and that kind of ticks me off! It should have been disclosed at the time of purchase! Buyer beware!

From the owner: family owned used car sales.read more

The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to…read morepick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

#DoNotBuyGeminiAuto sells Vehicle's Knowingly they have…read moreproblems and refuses to document when you bring it in there with the issue.

Nice selection of vehicles. Unfortunately we waited and waited and waited for a call back to…read morepurchase a vehicle after being told the day before our purchase that a "check engine" light needed to be addressed before our purchase. We texted, emailed, and called the dealer. No response. I'd hate to think we didn't "fit" the customer base the dealer wanted to work with. The car we agreed to purchase has since been sold. Poor business. Won't recommend this place to my military and culturally diverse community.

My husband and I had a great experience with Bull Island Motor. We purchased a 1995 Ford in January…read more2022, and they were honest and upfront about everything with the vehicle before purchase. Fair priced, and a vehicle we drive almost daily. We have also sold them a vehicle, and have reached out about advice about another truck we own. They're helpful, knowledgeable, and straightforward. I highly recommend!

I purchased a vehicle through CarMax and used one of their partnered finance companies…read more Unfortunately, my vehicle was later involved in a not-at-fault accident and was declared a total loss. While insurance paid the lender, the remaining balance was not fully covered by GAP, and interest has continued to accrue. I am also incurring out-of-pocket rental expenses while this situation remains unresolved. I've found the process between CarMax, the finance company, and GAP to be extremely frustrating, with little guidance or assistance during a financially stressful time. As a customer, I expected better coordination and support given that these partners work together. I'm sharing this to encourage improved communication and accountability for customers who experience a total loss through no fault of their own.

If you are looking to buy a car and you want to have an amazing experience, make sure you ask for…read moreSidney Cotton. She will make your experience hassle free and painless. She listens and provides the best service. Our experience with Miss. Cotton was the best experience I've ever had when making a big purchase.