Awful Experience -- Stay Away from This Bike Shop…read more I've tried to give this place the benefit of the doubt, but after multiple bad experiences, I'm done. The co-founder -- who seems to be the face of the business -- is consistently rude, dismissive, and lacks basic customer service skills. Today was the final straw. I came to pick up my bike after clearly telling their service rep I'd be in on Wednesday or Thursday. Instead of being helpful, I was met with attitude for not "calling ahead." I'm sorry, but I gave a window -- and you're closed Sunday -- so maybe don't take it out on your customers. Previously, she left me standing outside even though it was one minute before opening. Another time, she snapped at me for wanting to load my bike into the car before paying -- as if helping a customer ensure the product fits isn't part of the job. And when I finally spoke up about how I've been treated over the years, she literally told me she didn't like my tone. Not professional. Not acceptable. If you value good service, skip this place. Anyone know a better bike shop in Westchester? I'm in Ossining -- happy to drive 15-20 minutes for respectful, reliable service. Thanks in advance -- and seriously, avoid this shop if you don't want your day ruined. Look at this biz owner's response. This is how they treat customers. She basically told me she does not like my voice. Like how I speak. ___________________________________________ Owner's response below blaming me for getting g yelled at for not calling in advance. -after I told their service provider I would be in Wednesday or Thursday to bike up my bike. See blow folks. Unfortunately, the biz owner's response is consistent with the kind of dismissive attitude I've experienced in person. I stand by my review and hope other customers take note.

Went for a tune up; best $ I've invested in a long time. I have been a bit negligent and was…read moreseriously overdue. As soon as I brought it in, they immediately identified an uneven saddle that I hadn't realized (which turned out to be a cracked rail) in addition to a badly worn chain (which I did suspect). The tune up including replacing the chain & saddle were completed so quickly that I was able to pick up the bike the very next day! Very happy, rides as if new, and now have a place I trust for future work.

Luke and team are the best bike mechanics around. They have worked on my road and mountain bikes…read morefor years and I've always been satisfied by their remit. They describe the issues clearly and fix everything expertly. There are other bike shops that are located closer to me but I choose to drive 30 minutes to Crank Cycles because there is nobody I'd rather have work on my bikes.

Just went to the newly opened Crank Cycles located at the four corners in Hartsdale,met the owner…read moreLuke who was very friendly and knowledgeable,beautiful store that is still setting up,left my bike there for a spring tuneup and new tires and brakes,they told me it would take a few days to get parts and preform the work,I will update this review when I get it back,I hope this business survives as we have so many empty storefronts in town,Good luck Crank. Update, got my bike back in 2 days,new tires new brakes and a complete tuneup and the bike was even cleaned,rides alot better now!Thanks Luke.

bought an EBike when the shop first opened. Great service and the bike has given us many years of…read moregreat rides! Going to call today to see if they sell bike racks we need for an upcoming triathlon.

This is a great bike shop. Jonathan is thorough and very fair. I have two mountain bikes and an…read moreE-bike I bring here. Great work!

Looking for bikes, equipment and accessories this is a good place to visit. The staff is friendly…read moreand knowledgeable.

Loved this place! The man running it was very cool and had a lot of knowledge about bikes. Felt…read morelike my bike was in good hands at Pedal Sports!

I went in to price some bike parts. Man did I get a plethora of knowledge and ideas. Kudos.read more

We recently bought a bike for my wife . The staff was extremely courteous and really put effort…read moreinto helping us find the right bike for us. They didn't try to up sell us or try to talk us into buying what we didn't ask for. The prices were very reasonable for what we needed.

Great place with the snowboarding things you need. First snowboard shop I went to did not have a…read moresharpening kit, but this location had multiple options onsite. Very friendly staff!

The staff was very helpful and got me set up with new skis, boots, bindings and poles. They had a…read moregreat selection of equipment.

Out riding on Wednesday, Haverstraw trial, to Nyack Beach. Had a whole day planned...6 miles into…read morethe ride I got a flat!! I looked for a local bike shop..I called Collado. Herinel came and picked me and the bike up... and took us to the shop. My flat was fixed quickly, professionally, and reasonably ! So Happy! I was able to finish my ride, I got to see a beautiful sunset on the Hudson. Thanks to Ismeal and Herinel !! I can't say enough about how great my experience was!! I highly recommend Collado Bike shop..Repairs, service, and cool gear!

I've been cycling for a little over 2 decades and I finally met an amazing human being that loves…read moreand enjoys what he does. Collado is one of the best bicycle mechanics I have ever met. Beside the fact that he knows what he is doing, he takes the time to explain and teach you what's he doing to your bicycle.

I am a 70 + senior. I purchased my bike 2 1/2 years ago. I…read morehave 820 miles and just as many smiles! I believe I have a 36 volt, men's bike. (Voltage isn't clearly stamped) The pedal assistance is amazing!! My only upgrade will be a second battery, I guess I better figure out the exact size, but I'm having too much fun!

I was looking for an ebike for a year. I had my eye on Rad bikes but they never had them in stock…read more So one day I made my mind up to take a look at one in person if it were close to home. I dont drive and was nervous about public transportation during the pandemic. I looked up ebikes in NJ/NY and found Revolve with a NY number and called it. I spoke to a nice man, Tony who took the time to ask me what I was looking for. The bike I wanted he said he was delivering the next day in JC if I wanted to see it in person but he didnt recommend that bike because he said it would be too big for me (Im 5'2"). He told me the "Alex" would be a good fit. If I liked it he would hand deliver it for me the next day and then offered a deal I couldnt refuse. Who does that?! So excited for my new bike he arrived on time. Stayed about 30 minutes to explain the features on the bike and I rode it a bit. This has brought me joy. It rides beautifully. I know its just a bike but I feel some freedom now that I can get around a little without thinking about buses and trains. Nice guy, great bike....I highly recommend.

This year has been a game-changer for me because of my return to cycling. Action Bikes, every…read moremember of TC's crew, gave me the perfect tools to fulfill my physical fitness goals. I've purchased two higher-end bicycles from TC and Action Bikes this year, and both bikes are serving me well. First bike, Surly Ice Cream Truck -- I was looking for the perfect snow bike to make it through a tough winter. Not only did they have the perfect Surly snow bike in the shop, I got real savings on that bike. Instead of whining my way through winter and letting my health go more than it had, Action Bikes helped me reverse some cardiovascular issues by enabling me to get back on the trail in the best way and slowly rebuild my cardio health. I've never had so much fun on a bike. TC's staff did everything they could to accommodate my needs for winter riding. Second bike, Kona Rove LTD -- If one bike isn't enough, you should buy two. As winter came to a close, which took some time this year, I was thinking how I could extend my adventures on the rail trail by investing in a gravel bike. I reached out to TC and his crew, and within 20 minutes TC was able to find me a fantastic deal, real savings again, on probably the best bike I've ridden yet. I had a specific need for a certain bike to do what I needed do for long-distance riding on the rail trail. By the end of a fairly short phone call, TC found the best bike I could have hoped for, generously discounted. I could not have found a bike that was a better fit than the Kona Rove LTD, nor could I have imagined finding that bike at the price TC found it -- all of that accomplished in a 25-minute phone call. TC's staff, everyone, has been friendly and knowledgeable. Each of them in their own way took their time to involve themselves personally in my cycling fantasies, and now I am living those fantasies on the trail, deep in the mountains, enjoying my bliss. In the past 11 years, I've purchased four (4) bikes from Action Bikes. I know TC and his staff to be my best cycling contact in NEPA. This bike shop has earned its reputation in the area. If you are interested in advancing your cycling experience, I would suggest Action Bikes to anyone at any cycling level looking for a new bike. Thank you, guys, for helping me get back to good health. Aron.

Awesome LBS, knowledgeable staff, and loads of inventory for many disciplines. From trail to road…read moreor watersports, it's a one stop shop.