We went in a group of 3 to the West Cornwall location for ebike rentals. We loved every minute of…read morethe experience. The customer service was excellent. She took her time fitting us to the bike, explaining how they worked and the route and allowing us to test ride. The rental for two hours was $60 per person or half day (4 hours) for $70 per person. We enjoyed the quiet ride along Housatonic river. The roads the route was along had very little traffic. We saw many people walking. We also got to enjoy the covered bridge and the bridge on Water street as well as the waterfalls. It was just saw a lovely day. 10/10 recommend this rental location and the scenic route.

Well worth the trip from NYC to buy two ebikes!!! They carry inventory of a several manufacturers…read morein different sizes, so my husband and I were able to try several bikes to check which bike had the right fit for us. They are also around the corner from a hill, so we were able to test how the bikes felt and performed on an incline. The staff and owners were extremely knowledgeable. They went above and beyond. (We spent 3 hours there testing bikes.)

good prices, great service. friendly…read more right on the rails to trails. free air. I got a great deal for a new seat for my bike and they installed it for free in under 3 minutes(would have taken me about an hour).

They are VERY overpriced, they charged me $1000 to fix minor things on my 2 folding ebikes, one…read morebike keeps unclipping where the bike folds up at so it can't be used until Fixed I told her that, instead of checking it she says it's fine & does all the maintenance on the bike that I CANT NOT RIDE because the bike will unfolded on me as I'm riding, she called me & said the bikes were ready & did not once think to say I couldn't fix the clip, so now I'm stuck with a bike with new parts on it but I can't ride it. I just basically spent my money not to be able to ride my bike..... mind you I just got a water pump & timing belt done on my car for the same price she just charged me to change breaks tires & chains etc small things on a BIKE, I also brought my own breaks & tire

Brumell's Cycling & Fitness--best bike shop, tune-up and one-stop shop in the county! Randy is…read moreexceedingly knowledgeable, efficient and timely. Transformed my troubled hybrid--into an exceptional and safe ride. Did the same for my daughter's hybrid. Great service!

Randy saved the day. My friend & I drove up to Torrington to do a 75 mile ride through Litchfield…read moreCounty only to find out my tubeless tire was leaking air. I quickly searched online for a bike shop & found Brumells Cycling's phone number. Within 10 minutes, I was in Brumells and Randy was fixing my bike. Nicest guy! He even offered to come out & pick us up if we encountered any other issues.....a private SAG. Luckily, there were no issues and we had a great ride. Thank you Randy!

Disheartening phone call, in which Watertown Cycle Center sales person said they don't sell…read moreelectric bikes and couldn't say who does in the Watertown/Waterbury area. Made it sound that it wasn't possible to see the product in person, as opposed to buying online, without seeing it. Still looking...

Quick turn around and Knowledgable service. My bike was tuned up quickly and without any pressure…read moreto purchase unnecessary parts. Very reasonable price too.

(Back Story) So my review starts with a "Bad Dad" moment…read more Accidentally let my son's bike fall out of my open hatch on my car while backing up this morning and ran it over. Derailleur (yes, that's how it spelled, thank you Google) was completely twisted, cables crushed and slight bend to derailleur hanger. My son rides daily and how would I tell him when he came home from school that the bike was wrecked. (Start Review) I called Catskill Bicycle Supply shortly after they opened. Spoke with Lee on the phone and he said to bring the bike in and he would look at it. They were open on a Monday which doesn't happen a lot in rural New York which was nice. I brought the bike in and he took a quick look and told me a few things he saw and asked me to leave the bike and he would get back to me with an estimate. I left expecting to hear from him later in the week. Shortly after noon time, I had a text with a very reasonable and detailed estimate from them. I gave them the green light to make the repairs and again made an assumption that I would here from them by the end of the week at the earliest. Two hours later, Lee texted that my son's bike was ready for pick up, exactly four hours after being broken. They were able to squeeze in the repairs while waiting for parts on other repairs and explained that a two hour turnaround isn't the norm but they knew the kid would be sad without his bike. Can't thank them enough for the great service. Now the quandary, do I tell my son of what transpired since 8:30am today or just park the bike? Tips: Located on Main Street Catskill conveniently with street parking. While this was a service visit, their bike's for sale looked pretty amazing. Was in and out so quick, I never got any photos.

Lee & Mountain at Catskill Bicycle Supply Company are tops! I was ALL over the map looking to get…read morea pair of e MTB's for my son and I. I wound up buying a pair of AWESOME Norco VLTs (SO mush fun!!!) which, to Norco's credit they will ONLY sell through dealers. RESIST the direct to consumer route-DON'T do it!!! Catskill Bicycle Supply provided fantastic, personal service, customized the suspension, bars, etc. and dialed our bikes in to the tee for us! And... it was a better deal than any of the direct to consumer options out there and with REAL (awesome) in person people to support the bikes!!! We were SO pleased we bought a 3rd e MTB, a (hardly) used Specialized that they also dialed in for my wife.

Biggest selection of bikes in Connecticut hands-down, best colors by far!! Super great service…read morestore is very clean! C a bike u like and they will have it outside for a test drive ASAP !! 3 BIG parking lots to ride through & really get an experience of the bike, u will be buying! Prices seemed reasonable as far as "Tariffs raising the prices of everything" I assume bc these bikes were here before "the tariff hit" SMH written 4/2025 All the workers here were really nice, very helpful!!

Visited for skateboarding supplies. Had lots of bicycle and riding gear. Well sorted shop.read more

Worst customer service ive ever experienced! The owner spent not even 5minutes with me as I tried…read moreto ask questions to understand the differences in bikes when he told me to "read up on it" because "I cant help you anymore". I would give zero stars if I was able to.

I bought two bikes at Renaissance Cyclery. The owner was so helpful . I would definitely recommend…read morethis shop . Love my bikes !

Bash Bish Bicycles was fantastic--super friendly and attentive, making sure my bike was the perfect…read morefit.

Passing through the area and wanted to rent bikes for a ride. Sam was AWESOME - super kind and…read moreknowledgable. He helped guide us through some good options for rides and gave so much extra cool information about the area and what it has to offer. Can't wait to come back and will definitely return to rent bikes again to continue exploring!

I have been to Plaine's many times and am always happy with the quality of service provided. A…read moregreat ski and bike shop that cares about their customer experience. Best prices around. If they don't have an item they will tell you where to go to get it. I cannot recommend this place enough.

Jacob helped us all get geared up!! Every staff member in there greeted us and offered to help…read more Jacob was super knowledgeable and so nice. My husband got a jacket and bibs, a ski boot bag for our daughter and a snowboarding bag for myself. We will definitely be back!!