I stopped by West End Bikes just looking for a water bottle holder, but ended up having a genuinely…read moregreat experience. I mentioned some of the other things I was planning to buy eventually, and instead of trying to upsell me or push products on me, the guy helping me just gave me a ton of honest, useful information. That's honestly pretty rare nowadays. He recommended some padded cycling shorts to help with the pain I was having from longer rides and being a new rider, and I also picked up a tire chain lubrica. What stood out most was that he never felt like a salesman -- he just felt like a real, down-to-earth person who clearly loves bikes and enjoys helping people. There was zero pressure, just good advice and a friendly conversation. On top of that, he was super nice and even gave me a discount he definitely didn't have to give me. Overall, it was just a really refreshing experience, and I'll absolutely be going back.

This place has a great selection of bikes and gear. Technicians know what they are doing. Westin…read morebicycles is a Houston bike shop that has been around forever.

Incredible experience buying my first road bike for triathlon use. I was helped by the entire team…read more Coltor, David, Israel & Daniel. Highly recommend getting your bike here if you're experienced or beginner. Good prices and a variety of bikes with expert advice.

The selection of bikes and the staff are top-notch! Bought a top-tier and high end road bike at a…read moregreat price. Great service and helpful folks.

Fast. Honest. Competent. 100% squared away. Jonathan is smart and professional and I recommend him…read morewithout hesitation.

Jonathan is one of one. He is the complete opposite of the greedy businesses that run rampant in…read moreour community. He went above and beyond servicing my bike at a very reasonable price and educating me along the way with information I don't normally receive from other shops. We need more people like him in our society, driven by the desire to do good work and be a positive influence. There is no need to go to anybody else. Jonathan is top tier.

Elias was helpful, knowledgeable, and a very professional and pleasant young man! My grandson loves…read morethe bike that Elias chose for him.

Easy to find and nearby at 5pm with a decent inventory that's relatively expensive in this time of…read morefighting to keep the doors open. Three trips, three staff and I was the only shopper twice. The mechanic has all the answers and the two counter guys are just sort of smirky, unknowledgeable and bad overhead. But the mechanic understands bikes. And I bought the parts he dug up. The counter guys needed him to clarify things ringing me up. Like I said...

I have been to this location many times in the past when looking for bike shoes and gear…read more They have a huge selection of ski wear on sale and have bought from them in the past even though not a big skiier. Be careful as walk through the store as their floor is not even and no signage as we tripped a few times as walk to left of store .Surprisingly, they haven't fixed that in the years they have been there. Tripping hazards aside, the store has a pretty descent selection of run and biking gear . Personally , like the Katy and Memorial City locations better for customer service and knowledge of products.

Stellar Service from Juan Rivera at Sun & Ski!…read more I brought in my GT mountain bike and my wife's COOP for routine service, and we ended up getting way more than just a tune-up -- we got a masterclass in customer care from Juan Rivera. Juan isn't just a bike tech; he's a total pro who knows his craft inside and out and knows how to connect with people. Talking with him is easy -- he explains everything clearly, never talks down, and genuinely wants what's best for your ride (not just what's best for the register). When I asked about upgrading my GT, Juan gave me real-deal advice: skip the pricey overhaul for now and go with a smart, phased upgrade strategy. That kind of honesty is rare, and it's why I'll always trust his recommendations. He even caught an indexing issue another shop missed and gave my wife thoughtful guidance on her bike's chain wear. You can tell he treats every bike like it's his own. Bottom line: if you're in the market for service, gear, or a new ride, ask for Juan Rivera. He's knowledgeable, down-to-earth, and makes Sun & Ski's bike shop a place you'll actually want to come back to.

I needed a new tube for my bike and found this location near an appointment I was going to so I…read morestopped by to check it out. Suzy was so helpful assisting me in getting my bike out of the car. I even learned how to take a front tire off thank you for that! $11 for parts and $10 for labor to get a tube replaced in my bike which is pretty standard so fair pricing. A nice gentleman with a face tattoo serviced my bike. He had it done and ready to go by the time I returned. So it was such a smooth process. Even while leaving I had another worker open the door and offer to assist me putting my bike back in the car. I just loved the overall warm, kind, and helpful customer service here. I felt right at home.

Helped to pick out grandson bike. Very patient and knowledgeable. Large selection and options.read more

Bought used Fuji hybrid. Great price and great customer service showing me bikes at and after…read moreclosing time. Will definitely be back.

I had not used my bike for about 2 years. The mechanic kept saying to leave the bike . No one…read morecame by so he kept working on a new inner tube, then he tweeked the brakes, the gears and asked me to go on a test run to see how I like it. I now ride my bike once a week with my grand children.

I recently got back into bicycling after about 20 years. I originally just wanted a bike for…read moreexercise and wasn't very familiar with higher-end bicycles, but after visiting several bike shops around Houston, Planetary Cycles and Adam immediately stood out. Adam and his staff were extremely helpful, knowledgeable, and welcoming, and they took the time to explain everything without making me feel like I was out of my element. I ultimately decided on the X-Lab RS7 Di2, a full-carbon bike with electronic shifting that I got for around $3,300 W/ Continental tires upgrade. Still about half of what I would have expected to pay for a similar bike from some of the bigger-name brands. Adam gave me a great breakdown of X-Lab compared to the larger brands, and I'm extremely happy with my decision. They also did a customized fit based on my height, riding style, and what I wanted out of the bike, and Adam helped me with upgrades like better Continental tires, a more comfortable saddle, and pedals. Travis was also great and took the time to explain additional accessories, maintenance, and everything I needed to know about the electronic shifting and taking care of the bike. The customer service was honestly what impressed me the most. Adam consistently stayed in contact with me and kept me updated on the bike's arrival, which was important because this particular model has been difficult to find and sells out quickly. I had contacted other shops that said they would take my information and get back to me, but I never heard from them. Even though Planetary Cycles is about an hour across town from me, I specifically wanted to give them my business because of the level of service I received. Adam and his entire crew made the whole experience easy, comfortable, and enjoyable, especially for someone who is still learning about the cycling world. I couldn't be happier with the bike or the experience, and I'll definitely be going back to Planetary Cycles for future bikes, upgrades, and service. Highly recommend Adam and his team to anyone, especially if you're newer to cycling and want a shop that will actually take the time to educate you and make sure you get the right bike and setup for your needs.

Dropped by here during an event in the same complex and found my son's bike! It was super…read moreaffordable, adjustable, and cute. They spruced the bike and tightened everything and I bought it and was on my way. Easy in and easy out.

Super cool shop. Great and quick service. Staff helped me get a spoke nipple that was stuck in my…read morewheel out and switched my inner tube in minutes! Highly recommend!

From a beginner to the 10,000 mile/year serious rider, I think it's a fair recommendation that BSS…read moreis a good place for repairs, bike fits, or just to look at cool stuff. Ryan was very friendly and attentive even on a busy COVID 19 day. Extremely knowledge and high confidence in the bike repair portion of the equation. The shop doesn't really carry bikes like a normal shop but if you want to get some bespoke options or have someone who knows what they're doing to work on your bike, this is the place to go.