Staff is always friendly, very knowledgeable and helpful. Service is quick and affordable. My go to…read morebike shop for service on my bike.

Fantastic customer service. I needed a charger for my electric bike. The Trek store ordered it for…read moreme and had it ready in a few days. Super nice people. I highly recommend this bike shop.

Absolutely amazing bicycle shop with mass inventory of high-end bicycles for the pro or novice…read morecustomers. Also offering bike clothing, Oakley sun glasses, bike accessories and a full service maintenance and repair shop. Basically, a bicyclist's dream store. Inside the bike shop is Watts & Coffee, which is an elegant coffee shop slinging specialty coffees and muffins. The offer a relaxing area to sip a Colombian coffee, which I did, or have a bite of a muffin or danish while awaiting for your bike repair. I noticed people coming in off the street just for a good cup of coffee. Great shop...

I rented a bike and returned it in under an hour because my buddy's personal bike broke and the…read moregroup ride was over. The rental bike itself was fine and returned early. I asked for any consideration at all -- partial refund or even store credit for unused time. They didn't care. The manager wouldn't engage in the conversation or even make eye contact. Warning to others: if your ride ends early for any reason, don't expect flexibility or customer service. Once they have your money, that's the end of the relationship. Bike rentals are one thing. How you treat customers is another. Renté una bicicleta y la devolví en menos de una hora porque la bicicleta personal de mi amigo se dañó y el paseo terminó. La bicicleta rentada estaba en buen estado y se devolvió antes de tiempo. Pedí cualquier tipo de consideración -- reembolso parcial o crédito en la tienda por el tiempo no usado. No les importó. El gerente ni siquiera quiso hablar conmigo o dar la cara. Advertencia para otros clientes: si tu paseo termina antes de lo planeado por cualquier motivo, no esperes flexibilidad ni servicio al cliente. Una vez que pagan, el dinero se pierde. Returned rental early due to group ride ending. Asked for partial refund or store credit. Flat no, no discussion. If plans change, you eat the cost. Be aware.

First experience ordering from across the country and all was a great experience. Thank you!read more

I went in for a basic tubeless tire change after running over a large nail. I specifically…read morepurchased the exact same tires that come stock on my $3500 SPECIALIZED DIVERGE. Then the guy tells me he doesn't do repairs on 3rd party parts??? The tires are direct from specialized? How is that 3rd party?? If you ride SPECIALIZED, DO NOT GO TO THIS BIKE SHOP!!! I've worked as a bicycle messenger in NYC for 10 years, & I've been to hundreds of bicycle shops. The guy running the shop is rude, & condescending overall. He'll only do repairs when he's selling you his own 3rd party parts... Response to the condescending owner: Imagine this, you moved to Florida from NYC a year ago but still don't have a car, & ride a bicycle everywhere. You ran over a nail, & have been off your bike for over week. You wait for the specific, difficult to find, replacement tires to arrive. Then you're told that they won't install tires that are the exact same brand as your bicycle?? Let's be honest, you didn't even have my specific tires in stock! You wanted to sell some off brand garbage tires. Your bicycle shop is an embarrassment. I can say that because I've been to hundreds of shops all over NYC, NJ, Philly, & FL. The difference between me & you is I am a FULL time cyclist, not a part time one.

Great service!!! I had a chance to test-ride these e-bikes before buying and came out with two…read moree-bikes. Thanks, Sergio and Luis, for your fantastic help.

We shopped for ever looking for the best eBike and I have to say I am VERY pleased with our…read moredecision to go with Life EV. Top quality components and EXCELLENT service! If you ever have any kind of issue, or as in our case, a TON of questions - the Life EV team answers the phone and is always ready and happy to help. With the 1 year warranty and the top quality bike we sleep well at night and always have fun on our bikes! Thanks Life EV

Excellent service. Drop off and pick up were timely. Use Instructions were great and Bike…read moreequipment in excellent condition. Highly recommend.

We rented two ebikes from Bike Boca and had them delivered. The bikes were in great condition and…read moreMike delivered them to us for our 4 day rental. Everything was wonderful and we highly recommend this business! We cant wait to rent ebikes from Bike Boca next year when we come.

Customer service on point. Did my repair in 15 minutes. Clear and quick. Coming back for my bicycle…read moreneeds. Thanks !

I first received a bike rack for my e-bike off of Amazon from a company named Young. For $240 I…read morereceived what looked like a box of aluminum siding. I could tell the instructions were translated from Mandarin because I can speak a lot of it. It made no sense. I sent it back. I still needed a rack. Bike shops only had $800 choices until I spoke with Alligator. I explained that my budget was about $350 and they had a perfect solution. They assembled the rack and taught me how to install it on the 2 inch hitch receiver. This device has locks for both the hitch and bicycle. The weight is reasonable to carry, it looks cool and I'll try it with the bike tomorrow.

Great customer service I was looking for it very particular bike they found it thank you again to…read morefind it my dream bike

My dad, who's a Vietnam Veteran took his electric bike to this shop to have a tire replaced. He's…read morebeen taking his bikes to this shop for years. They put a new tire on and didn't connect the electricity correctly. He had to take it to another shop, on Polk street which, thankfully, corrected it for no charge. The supposedly brand new tire is now flat a week later.We will never do business with these people again!

We love getting out and walking is too slow. We also had the idea of taking our bicycles with us on…read moretrips, so we needed a bicycle that is portable, and really nice if we are able to be folded. We eventually discovered Citizen Bike for their many styles and sizes of bicycles, but what attracted our attention were their smaller 16" folding bicycles. We ordered one then another weeks after the first bicycle was ordered then arrived because - quite simply - it was light, portable, easy and FUN to ride! We rode these bicycles for a few months, then my wife was getting tired and couldn't keep up with me on the bike lanes and hiking trails. I decided to help her ride better and to stay alongside me, by looking for a bicycle that was the same as our current bikes, BUT electric! I had to look NO farther than Citizen Bike again, where I found our first bicycles! BUT I wanted a test first, so I picked up a red Lil London ebike for her. The pandemic had started and supply chains has slowed everything, including Citizen Bike. Eventually, it was sent and I took the first ride; it was so fun and a successful test ride, I immediately ordered an eBike for myself in the color white. It arrived faster which made me happier. Today - as I type this - we do NOT ride our bikes everyday. We are both photographers, so our cameras and photography take up a lot of our time. BUT we do find time to ride all year round, including in Winter in the snow and ice! Today it's been three years since we ordered our Citizen 16" folding eBikes, and we just surpassed 1500 miles! As I stated, we don't ride everyday BUT when we can, we do ride! Our longest ride thus far has been about 20miles. During the past year, we have again been thinking of upgrading our Lil Londons with a newer folding bicycle, a bigger motor and battery, and with suspension for a smoother ride. We've tried a few BUT, they do not match the quality nor the sturdiness of our Citizen Bikes, plus it seems ebikes these days are made to NOT be pedaled, and WE like pedaling our ebikes! So, we are keeping our Citizen Bike 16" folding eBikes for now, but just wish they'd upgrade the folding ebikes available displayed on the webpage. It's the same ones we have right now at home that we had purchased years ago!

I didn't go to an actual location. I ordered my bike online and I absolutely love it! I ordered the…read moreTokyo in green. Shipping was free for me and I got a pair of free citizen branded socks and a water bottle as I had a few custom things added to my bike. It came packaged well and there not a single scratch or anything on the bike and the paint is absolutely amazing. Looks like quality stuff. When i ride my bike I feel like i'm in total control. The brakes are really strong. I didn't upgrade for the softer seat which i wish i did because the standard one is very hard and hurts me after a while. I have no regrets about my purchase whatsoever. I highly recommend them. They are extremely affordable and good quality bikes in comparison to the other folding bike brands. Their site is extremely user friendly. I love the convenience of being able to fold my bike I can transport and store it pretty much anywhere. Add ons ~ I got the bluetooth player that also serves as a horn (bike came with a regular horn as well still). I had water bottle holder added.