WORST BICYCLE SHOP EVER, AVOID THIS PLACE. Dishonest, overpriced, insulting, where to begin is the real question...but no question on NEVER PATRONIZE THIS SHOP.
Ok, here's the scoop: I walked in thinking "OK it can't be as bad as the Yelp reviews, it must just be lack of local competition and high prices"...but turns out the other reviews are right on the mark, this place is an unbelievably bad experience.
When I came into the store,I left out that there was an expensive Cannondale triathlon bike in the car that also needed repair, and brought in a Huffy to test them out. Smart move to do that: the service here is not only incompetent and delivered with a nasty attitude, it is at least THREE TIMES overpriced. They also specialize in the shyster technique of making up problems that don't need to be fixed, along with high-pressure sales just to run up the tab.
Full disclosure: I know a lot about bikes, and ride them in races, so was not too gullible when pitched bogus repairs. I did laugh when the obnoxious store owner tried to tell me how the wheels might fall off of the $100 knock-about-town Huffy if I didn't follow his advice and get $300 of repairs. I did NOT laugh when he got insulting about me just telling him to repair the flat. When he said "well if you don't do everything I recommend I can't guarantee the work" I thought to myself "that's the beauty of a credit card chargeback if needed..."
I was just curious given the behavior above, so when they returned the bike, I pulled back the wheel (should have just changed the flat myself, this is what I get for my laziness) to see what sort of parts they used and to verify they were new. Guess what, unbelievably it was NOT new, but a used inner tube, and Walmart's store brand. They charged $20 for "new inner tube parts" but installed a 50 cent used Goodwill tube. I guess they think their customers are that stupid. No wonder I had to ask twice for a receipt. Not only are they dishonest, they are even too lazy to spray WD40 on the gears. With this bunch it probably would have been used cooking oil anyway, so maybe just as well.
Aside from the wildly overpriced service, the rampant dishonesty, the high-pressure sales techniques and the obnoxious staff, the location for the shop is also a drawback. The store is hard to find in the back corner of a semi-abandoned shopping plaza. Early in the day, there will be quite a few aggressive homeless folks on the way from car to store entrance. Once inside, the store literally stinks from two large parrots that roam freely and poop directly on the floor and behind the counter. It seems to have not been cleaned up for at least a week, and possibly never. The birds and a resident cat in the store all seemed in disturbingly poor health, enough so that I thought of calling the ASPCA.
Obviously I'll never go back to the place. Yes it was THAT bad. read more