We hired Big Thinkers for our son's 6th birthday on 1/20/18. Paid in full in advance, confirmed date, time, place and person who was supposed to be at our home 24 hours before the party. I was told that person would arrive 5:15 for 5:30 1-hour Atomic birthday party show. Between 5:20 and 5:50 pm I placed 3 calls to the "emergency" number only to get a voicemail. At 5:52 I finally got a call back from owner's friend who does not even work for the company with a lame excuse about some sort of mix up due to snow earlier in the week but long story short no one was on their way. Meanwhile, 15 six-year-olds are running amok in my home making a mess that took 6+ hours to clean up since we had no other activities planned. The person who didn't work for the company showed up at 6:50 pm to make some cotton candy and then she made some dry ice bubble in a beaker. The party was supposed to end at 7 and the kids had lost it before she arrived, making for a bad, chaotic experience. DO NOT HIRE Big Thinkers if you don't want your kid's birthday ruined. Unprofessional and unreliable. read more