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    Big Tex Trailer World McDonough

    2.8 (9 reviews)
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    7 years ago

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    6 years ago

    I would give this place a zero star rating if possible. They rip you off by over charging for trailers.

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    9 years ago

    Wow. The worst experience ever. Can't believe they would talk to their potential customer they way they talked to me. Very unprofessional.

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    9 years ago

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    7 years ago

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    Southern RV

    Southern RV

    (44 reviews)

    I have been repairing Rv's,Motorhomes since Atleast 1995/96 & at that time Southern Rv was in…read moreJonesboro,Ga across the street from the Company family owned "Sagon Motorhomes" that I worked for until 2006 ! Well, they always had an interesting campers and other stuff & like times changed They opened the McDonough ,Ga location and have been holding their own with displaying their brand right out front on a hill! And have been there for years now ,I have noticed that they do have a variety of campers from and 1-2 person pull behind to medium to large& Fifth wheel units & drivable Rv's ! I haven't really had any experience anything with them , but I have been repairing bodywork on Rv's and motorhome for years & long enough to tell you if they been in business since I been repairing them from 1996 , they were opened before I started, so they must' be doing something right! Check them out!

    This is my second review of Southern RV as this is my second time purchasing from them. The first…read moretime I purchased 2yrs ago was a 5 star experience. This time was more of a 2.5. Heather McDonald (with the assistance of Nick), was great! Heather was patient, very personable, and definitely the one to go to for your RV needs. She was there every step of the way and helped as much as she could when things started to go wrong. The issues began after delivery of our RV. We were told during the walk through that everything was checked (plumbing, electrical, slides, etc). They were not. We were told our RV was being cleaned prior to delivery. It was not. The RV arrived dirty (interior) and we have have had plumbing issue after plumbing issue. Instead of Jason actually coming to fixing the problems (we have a destination trailer and informed Southern RV that once it was delivered, we could not move it), he continues to "guide" and "direct" US to fix the problems. All of which would have been avoided if our RV was truly checked prior to us receiving it. We are extremely frustrated with how everything has been handled with regards to honest business practices, customer service, and follow through.

    MHC Kenworth - South Atlanta

    MHC Kenworth - South Atlanta

    (9 reviews)

    We were driving our motorhome to Florida from Washington State, we broke down in Jackson, GA…read more After waiting 8 hours a small diesel shop with a mobile diesel mechanic was the only one to return our call. He came, ran diagnostics and got one code, turbo. His shop had our RV for 2 weeks and installed a new turbo. When we went to pick it up and drove 10 .miles she was still running with decreased power as before. They ran diagnostics again and came back turbo code again. They were honest and said at this point it's beyond their scope of practice and suggested we call MHC Diesel in McDonough, GA. We called MHC and filled them in on everything "Bring it in" MHC said. Confident this very large diesel facility would get her up and running right, we left it in their capable hands, or so we thought. First they said the actuator needed to be replaced, then the turbo needed to be replaced again because the actuater wasnt replaced when the turbo was and the actuator ruined the new turbo, even though it was only driven 10 miles. A second turbo needed to be installed. Of course they said we weren't able to use the warranty on our week old turbo because the 10 miles we drove it with the previous actuator ruined the new turbo. At neither place were we told the diagnostics code said actuator issue. We were told by MHC we needed a new actuator and new turbo. That didn't fix our RV, then we were told we needed a new injector, #3, we wanted to be proactive so we purchased and had them install all 6 injectors, why not since the mechanic said it really wouldn't take more time to install all 6 since he was already in there. We got another call to tell us they don't know what is wrong with our RV, our choices were to let them pull the engine and try to figure it out, have a Cummins mechanic come take a look at it at MHC or take it to the Cummins service facility in the next town. The mechanic said we could actually drive it there. It is our own ignorance for not searching for a nearby Cummins facility, we were distraught and in an unfamiliar state. Anyway, I called the Cummins service in Forest Park, GA to make arrangements for service. I told the gentlemen what has happened and what has been done. He advised very strongly that we do not drive the motorhome that it would more than likely make problems worse. We made arrangements to have it towed. Let me tell you, our motorhome is in much worse mechanical condition than it was when we took it to MHC. The whole motorhome shook violently and sounded horrible when started, it was actually terrifying and I insisted it be turned off immediately. We only started it to let it auto level after it was towed to Cumins. It went from taking it to MHC because it wasn't getting much power to picking it up like this. I guess we were supposed to feel grateful when we were charged only $11,000 +, they actually had the nerve to tell us the bill was actually $33,000 but to help us out they worked it down to $11,000. We would feel comfortable paying $11,000 if they actually fixed it and not returned it to us in much worse condition than they received it in. Why couldn't they just been honest and tell us to take it somewhere else that has actual knowledge and experience with diesel pusher motorhomes? Apparently there was one mechanic there that had RV experience, I'm it wasn't much considering. To add insult to injury our motorhome was a literal mess. Black grease/oil on the tile, carpet, steering wheel, seats and blood on the mirror in the bedroom. Please see the pictures I have included. I was able to clean the tile with a lot of work, the carpet is a complete loss and will need to be replaced. Of course we couldn't see this prior to paying because the slides were in and it was being loaded for tow. Only when we got it to Cumins and hooked to power were we able to see the mess. That's also when it was started and we observed how incredibly bad it was running/idling. Please, no generic owner or manager response unless you are genuinely concerned about this.

    Customer service was wonderful! Thank you, Denise, for helping our driver get in and out…read moreefficiently. - The Dupps Company

    RV Trek - Meet your RV Inspector and Technician, Aric Ellis.

    RV Trek

    (1 review)

    Exceptional experience! Aric spent 6-7 hours meticulously inspecting every inch of the fifth wheel…read morewe were under contract to purchase. He was able to put our minds at ease that we were acquiring a great rig and we were able to quickly resolve potential issues which could have made our travels and ownership of the rig stressful. He was happy to spend time after the inspection talking us through every aspect and has a wealth of knowledge as to the gear that will make our travels super smooth. Thanks again Aric! You're the best of the best!

    From the owner: RV Trek provides pre-purchase inspections and mobile RV repair services…read more NRVIA Certified RV Inspector RVTAA Certified RV Technician We help our customers make informed purchase decisions by providing the most thorough and detailed RV inspections in the industry. Unlike dealerships and other inspection companies who provide 45 points of inspection, we perform up to 800 points of inspection, 100 photos and videos, and full length reports. We are highly experienced with inspecting Class A, B, and C motorhomes as well as travel trailers, fifth wheels, and toy haulers. Inspections take a full day and we stay in contact with our customers updating them about our findings. RV Trek offers mobile RV repair services in Atlanta and North Georgia. We perform general maintenance, repair plumbing, electrical systems, evaporative refrigerators, furnaces, air conditioners, propane systems, slideouts, leveling systems and much more. The best part is we come to you! Please give us a call, or see our website with more information.

    Big Tex Trailer World McDonough - trailerdealers - Updated May 2026

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