One of their plumbers came out to perform a test which involved filling all the pipes under the house. In doing this, my toilet overflowed and my bathroom was completely flooded- to the point where there was water in the walls and the drywall had to be removed to dry inside. The plumber didn't say a word, just emailed my husband that the test passed. We couldn't get in touch with anyone for days it stunk so bad. They are repairing it but it's been over a month and the repairs still aren't done... there have been nails sticking out of my bathroom floor all month I have a 2 year old and 5 year old. Mistakes happen but the way Big State has handled this is unacceptable. Also never got an answer as to why there was flooding at all! read more

Big State Plumbing - Plumbing Near Me - Needville, Texas

Wesley was super helpful and did a great job during the drop off. Good professional attitude and great service.

Responded in 3 to 4 hrs to our kitchen wall leak. Plumbers name was Lucas Garcia. Did good job in a tough situation. Pinhole leak in corroded copper pipe joint at baseboard level. Our pipe coming up out of the slab is in bad shape with little to work with. House is 30 years old, and this is not our first leak in our Tilson home. Gave us an estimate for entire home re-pipe with PEX to start saving up for. If this repair won't hold, today's bill will be credited to the PEX job. read more

Tyler came as scheduled and notified me when he was on his way.He replaced a leaking bathroom faucet and 2 leaking outside water bibs.Tyler was professional and respectful. read more

Consumer alert!!! For all my Richmond, Houston friends and family this is just a forewarning, you can use them if you want, and I'll revert this post if the company lives up to its 4 1/2 star reputation on Yelp, but please save yourself from time and money if you have plumbing issues don't use these guys. I had a pipe leak in front of my house less than 2 years ago, they charged me almost $1k, and now the leak is back and this is how they leave it because a work warranty couldn't be sent out to guarantee their work. How crook is that?!? Don't use Big State Plumbing Inc read more

Big State Plumbing - Abandoned work - Plumbing Near Me - Needville, Texas

Loved how quick they were able to respond. I messaged the company around 10pm got a response in less than 5 min. I was able to have Morgan come out the following morning. We scheduled an appointment for Saturday and the job was finished by noon. Jacob was very straightforward and a funny guy. Appreciated his sense of humor and liked how simple he explain to me what was wrong and how to prevent future problems. (He also recommended another way to set up my air gap that will work better than the current set up) Lastly, LOVED the SMS marketing the company sent out before both guys came to my home. Made me feel safe that I was able to see who was coming to my home before even meeting them. read more

Big State Plumbing - After photo of the sink! - Plumbing Near Me - Needville, Texas

Terrible follow-up to their calls. Twice I have called this company for services and received an answering service. I gave them my need understanding I was calling after hours. I was assured I would be contacted within 24 hours. My last call was for the need of a hot water heater. I called on a Monday night and was told I would be contacted the next day by 10:00 a.m. When 10:00 a.m. came and went the next day, I called another local plumbing co. They were at my house by noon, replaced my hot water heater and gone by 2:30 p.m. I have yet to hear from Big State and this is now Friday - 4 days later. 2nd time this has occurred - I will never again attempt to use Big State of Needville, TX read more

Do not call this company when you need a plumber. Made an appointment on a Friday for a REPAIR....not an estimate, not a consultation but a REPAIR. Kid showed up Monday morning looking like he just rolled out of bed. Stayed about 15 minutes, took some pictures, said he would have to get some parts and that he would be back and left. After a few hours of the kid not showing back up, I called the office and the office lady said that today's appointment was just a estimate and that the kid should've emailed an estimate which he didn't. Kid called back later on in the afternoon and said he got caught up on another job and that he would be here by the end of the day or first thing in the morning. The next day arrived. No plumber. Called the office and the office lady, who was extremely rude, said the kid called in and "said" that he had COVID and that we would have to reschedule. This trash can company knew we didn't have a shower working since the following Friday and continued to give us the run-around and never provided us service. If you live in the Rosenberg/Needvile area and you need plumbing services take a HARD pass on this outfit. Extremely unprofessional and their customer service sucks. read more

I have used this company twice now and both times I have been impressed with not just the service and honesty but the prices are way below other "big plumbing" companies. Yes sir, if you call anyone besides Big State, you will be missing out on quality work from plumbers who are there to help and not just "drain" your wallet. This time was not an emergency but the first time it was urgent and they did not charge me extra for the instant service call. It was more than reasonably priced and way below what I had been quoted by other "big plumbing" companies. Big State rep fixed the leak and gave me some good advice regarding what to expect down the road that they spotted that would fall on the HOA responsibility. Speaking of "big plumbing" companies previous to finding Big State, I had to have a pair of valves that were easier to get to then the ones that Big State took care of for me last week. The "big plumbing" company charged me over $450 for the same type of valves that Big State replaced for about $150 but Big State had to crawl under the sink to replace them. As you know, most of the time when you have to call a plumber, its an emergency and you are at their mercy and they know it. However, Big State has integrity and will treat you with respect and not "flush" your trust down the toilet. read more

The gentleman that showed up was thorough and quick! He went right at the clog in my sink and had it cleared in minutes. He then gave me a much needed lesson in what to put down a garbage disposal and what not to. He arrived right in the middle of the window of time given to me and I was called 30 minutes before his arrival. The clog appeared on Sunday afternoon and was gone by Monday afternoon! Fast service! And the operator scheduling the service was very professional. read more

There were at least two technicians in my home. While they were, my son's $1,500 class ring came up missing. We searched high and low, no ring. When I called the company, the person I talked to did not care, nor offer any kind of compensation or investigation. He was told that only one person was in my home and that that person did not take my son's ring. However, I know for a fact that more than one person was in my home. In conclusion, be careful with what you have laying around when you allow companies like this to come into your home, make sure you are able to be present and know who is in your home. I would not recommend this company to anyone after this experience. Mr Morgan no one in your office called me back, the reasons why you were notify a week late is because it's a ring he does not wear everyday , and he knows where he keeps it. I'm 100% sure the ring was stolen by one of your tech's . Yes you send a photo of one of the technician but not the other gentlemen , and I know for a fact two technician was in my home , because my son in law who is a HPD officer escorted them in. You where more concern about your technician being with you for 4 years and not concern about him lying about being the only one In My home . read more

Waited 2 weeks for a plumber to get to the house. Told us 8am to 8pm. He called me at 5:30 asking if he still needs to come (umm...yes, been waiting all day and 2 weeks). He got there, checked it out and said it needed full repipe. Never heard from him again. I was expecting a bid or something. I called a different plumber, he fixed the water pressure issue in 20 mins and haven't had a problem. No repiping needed. I don't trust this company at all. read more

DO NOT USE!!! They were called to my in-laws to replace a single toilet that was broke, no water damage or anything. $1500.00 later they walked out! I called to see what the charges where and "client confidentiality" is what they said!!! Lol. RIP OFF!!! read more

I made an appointment two weeks ago to replace shower fixtures. The appointment was schedused for 11 - 1. I had to take a half day off from work, took out shower curtains and moved furniture for easier access. Finally received a call at 3:39 saying that they needed to reschedule. This was the second time that I tried them, and the first wasn't much better. Terrible service! read more

Victor was early for the appointment and provided professional and courteous service. He was able to work with me on pricing and ensured that my family had minimal down time without water. I appreciated his good work in a timely fashion. Job well done. read more

Called this morning 12/16/2022 spoke with a very intense rude young lady. She was very arrogant, I seriously don't know how businesses such as this one stay in business. It won't be long before you're out of business treating people the way you do. just plain nasty. I would strongly suggest staying away from this company , she quoted a price of 350.00 just for a hot water heater flush they are definitely price grouching and should be reported to BBB.. If you want to keep your compulsion you're be better off not using this company. I just disconnected the call to avoid any unnecessary conversation. for 350.00 just to flush a tank there should be other things they are checking alone with this price. She states that's it we just do a flush.... as always stated if there was a - 0 star that would have certainly been my choice. Read the reviews don't just see the 4.5 star rating and assume they are good, because they're not.. If a business customer service is rude , it's almost certain they're owner and technicians are rude as well . Find a company where you can find peace and know for sure they will walk in honesty & integrity. Not money hungry, there are a lot of companies out there that have these qualities , you just have to be patient and keep calling as I will do. Don't waste your efforts or money on this place, please don't. In this day and age any person requiring services from any business wants to be assured they've made the correct choice with Trust being #1 not here but the Lord God who is good will lead you where you'll need to Go !!!! with all that being said repent and be ye saved change from your wicked ways that God may forgive you. For God is soon to return !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

A technician named Jacob came out and was completely rude, sarcastic about our problem. Questioned me weather I was renting or buying, and making comment like I couldn't pay for the work. Told me he didn't want to be there since it was his day off, and that the guy who should have been on-call came in at 3:30 in the morning so he had to fill that spot. He laughed when I told him Lucyx did our sewer line and asked why didn't I just call them. Lastly, I told him they are closed today, and I have kids I cannot wait till Monday. He leaned over looked me in the eyes and said, " I feel feel really sorry for you" in a low sarcastic voice. I finally told him to get off my property I didn't need him. He couldn't turn around any quicker to leave. read more

I purchased a water heater flush deal through Angie's List and was able to get an appointment 2 days later. The technician Richard B. was great with my daughter and our 2 dogs and got everything done quickly. Very professional and friendly. Highly recommended. read more

Excellent service by this plumbing company, big state plumbing. I highly recommend these professionals who really care about servicing their customers, and showing patience with our questions. Richard B did a fantastic job! Thank you so much Richard read more

I purchased a  water heater flush deal through Angie's List. The technician Jeff Wollard got everything done clean and quickly. He is very professional, friendly, respectful and   knowledgeable. HIGHLY RECOMMEND! read more

Professional and punctual. Did the job, cleaned up after themselves and even laughed at my husband's lame jokes.

Very Good service, thorough inspection, they take ownership of the issue and give you the best results.

I spoke on the phone with Michelle multiple times during scheduling of service. Every time, she was helpful, kind, cheerful and professional. I will use this company for all further plumbing needs simply because of Michelle's wonderful customer service. She was an absolute pleasure. read more

These guys are truly a blessing! I had no hot water for two days and they actually found someone to come see me the same day! They made me priority and I'm so greatful to them! Excellent customer service from the technician Richard:) Thank you so much and God bless!! Awesome service!! read more

I chose big state to come and replace ALL the pipes in my house. They were not the cheapest but not the most expensive. It took 4 whole days. The guys were very friendly and respectful. They were at my house even when we weren't there and were sure to lock up if we weren't there and they had to leave. Since then I have had two issues with my plumbing unrelated to my inside pipes (sewer and my main). One was on a Friday night at 8pm on a holiday weekend. Guess what? Someone was out by 9pm. ( that's because it takes an hr to get to my house from their office) the issue was fixed that night. These guys are great and recommend them to everyone! read more

Even though a sudden cold snap caused a rash of broken pipes, The plumber arrived the next day (Saturday) to repair a leaking main service line, but had to stop prior tp completing the job due to darkness. Because of the big increase in broken/frozen pipes and a sick plumber, the repair was not completed until the following Thursday. Fortunately we still had water to the house, just a wet and soggy front yard, unlike many other people with broken pipes and the water shut off. Through all this process the plumber and his helpers were doing their best and kept me informed regarding the nature of the leak and how they proposed to repair it and that the line would be stronger than before and less susceptible to future problems. I will use them again and recommend them to other friends and neighbors. read more

Outstanding Service. Had a pipe burst in the attic and needed after hours service. Found them on Angie's List. I called in the afternoon, and was given a 2-hour window for a plumber to arrive that evening. During the call they did disclose the extra service charge for emergency service, and offered next day if I wanted to wait. They arrived on time at 7:00 PM, also sent me a text before arriving with photo and estimated arrival and cell number. After looking at leaking pipe they gave me several options to repair. Fully explained what they would do and time it would take, also gave prices for each option. Repair took two hours, as estimated. Because of debris in the old galvanized pipe, after repair was made most of my faucets had reduced flow and partial or complete blockage. It took another hour+ to clear all the facets, one in particular that took 30 minutes. They still only charged what they quoted. Before they left, they thoroughly cleaned all the areas that they'd worked in. One last note, because the hard freeze and many busted pipes across the area every plumber with Big State was already dispatched and no other company could even give me a time or day they could come out and make the repairs. The owner/co owner of Big State, Morgan Donaho was the plumber who came out after hours with an apprentice and made the repairs at my house. I would recommend Big State to anyone with plumbing issues. read more

Big State Plumbing was great! They were friendly and professional. They explained the cost up front and completed the work timely.

Tried to get a quote to change a water heater. Nope! You have to pay $49 for visit to get an estimation. Unbelievable...

I had called another local plumber that stood me up a few times over 3 days so I called Big State and they were out the same day! Completed the job within an hour and was on his way. I was charged a reasonable price and will definitely use them again. They were professional and efficient. Highly recommend. read more

Had a plumber that did not show and needed someone out on a Sunday evening. Called and someone came out within less than an hour. Highly recommended. Honest and took the time to look over everything and answered my questions. Thank you Juan! read more

Positively impressed with service and timeliness. Jeff w was patient, listened to my issue and offered options to resolve my problems.

Jason came to my house on an after hours call for a burst pipe at the water heater. Jason was great, very friendly and informative.

I needed a drain cleaning immediately. BSP sent Jeff W out to my house. He was punctual, very professional, and friendly. He got the job done extremely fast. I wish I called him sooner. I recommend using BSP and I will definitely use them again. read more

Mr. Gomez came out to my house on time just like was mentioned worked hard at all he could do ran into a lot of problems but handled them calmly and professionally. read more

David did an amazing job. And Big State's plumbing system alerted me via email when he was on his way and it was within the time window he gave me. David was very courteous to my requests and kept the place very clean. He did amazing work and was in and out fast. My AC Drawings were installed wrong and he quickly fixed them. The $50 fee was waived since I went ahead and did work with them. read more

When the job at my house turned from normal into quite a challenge, BSP accepted it and conquered the issues. Jacob Sutton, my plumber, had solutions when multiple unexpected challenges came up. He and the crew worked diligently to find solutions and untimely fix the problem. They brought in heavy equipment, used lots of man hours and resources without any extra charge except for a small piece of sidewalk that needed to be removed and then cemented again. They added new hardware to my house in a new pipe and side spiket to my house (and a copper industrial grade on at that). These are my plumbers for life. The only negative may be a bit of a lack of communications when it came to scheduling my sidewalk restore after the job was done. Took over a week for someone to come out and put new concrete in place. Then they never returned to follow up on it. But over all, very very happy with these folks. read more

PLEASE DO NOT USE BIG STATE! We Used Big State Plumbing to do an entire replumb on our house that was to be remodeled. This was a contract job. We used them because we thought a big company with good reviews was the best bet. Boy, were we wrong! When the bid is as high as they charged us, you would think that would correlate to good work, that was not the case here. They rushed through our entire job and had to practically be forced to clean up after themselves when finished. Although that was the least of the problems. The contractor for our remodel alerted us to the horrendous work they did, so we have now had two other plumping companies come out to give us bids to fix it and the job is so bad that they would have to completely redo the job to be able to warantee the work. We have Contacted Big State MULTIPLE times to come and fix the work they did and they cant even be bothered to call back. We will be pursuing legal action and also be going after their license. We all work too hard for our money to be screwed over by a company like this. There is so many good, honest companies out there. Take my advice, it is not Big State!! If anyone would like to see my horrendous job Big State did, you are more than welcome! read more

We needed a after hours plumber because we decided install new sinks and faucets in our master bathroom on Saturday night. The cut off broke and we had water pouring out everywhere. Finally got the water turned off out at the street and water mopped up but we didn't want to be without water for days so we called. Jacob came out and replaced all 4 cut offs at our request, tested everything before leaving. He explained everything he was going to do and was very pleasant even though it was 1:30 AM. read more

Big State Plumbing (BSP) was contracted by our company to connect our sewer lines to the city lines. They emailed us a five to seven-day completion date for the job. They started in August of last year and it is January and the job still has not been completed. They left a dangerous deep ditch, they used no caution tape or barriers, anyone can easily fall in and get seriously injured. BSP emailed us stating once our deposit was made we would have priority scheduling. If this is priority I would hate to see normal. It's been over 4 months since BSP took on this job. BSP changed their project supervisor in the middle of the job, BSP failed to properly communicate with us. They neglected to return emails or phone calls in a timely manner. We made many attempts to contact them before getting a response. The plumbing was disconnected leaving the tenants of the building without bathrooms; we had to rent a portable toilet for the tenants. We were not told this would be an issue so they used the toilets and they overflowed. read more