Called them in the morning and left a message on their machine. I'm sure they were busy as it took…read morea couple hours to call me back, but they did call me. After we talked they were at my house within 30 minutes. Problem was fixed in about an hour. Very nice guys. They gave me tips on how to prevent the problem in the future. There was an additional fix they could have done and charged me for, but he said it was so simple he told us exactly how we could do it ourselves and save money. The rates are super reasonable, they will not take advantage you, prompt and respectful. I would recommend them and they will most definitely be my "go to" guys if we have other issues

From the owner: Locally owned and operated for 26 yearsread more

Our home is slightly different than many homes as it's a mobile home with PEX water lines. We…read morewanted a bit of an upgrade from the original builder quality that came with the home. They replaced the plastic piece that had broken with metal (copper, I believe). And brought out the better fixture that we requested. Unfortunately, what we wanted doesn't work in mobile homes. They have replaced the fixture with one that is acceptable for a very reasonable price especially considering the amount of time they put into the project. Thank EW Plumbing for helping us out. We appreciate you!

EW came out to a property on short notice for a Client of mine. Their customer service is…read moreexcellent, and everyone I encountered from Reception to the plumbers on site were very kind. Plumbers performed extensive Scope Inspection and provided the details we asked for and then some. Overall very pleased with the quality of work and quality of employees at this company!

I have had to have these guys out two times so far this year (two completely separate issues) and…read moreboth times they were TOPS! They got here fast, fixed the leak, and charged me a reasonable rate. Look, nobody wants to call the plumber, but if you do have to have some work done get these guys to do it. Professional, courteous, and they got the job done.

Horrible Horrible Horrible!! This company came to fix a garden tub faucet and did not know the name…read moreof the part I needed to order, so he could fix. I asked him to take a picture of the part, as it was under my bathroom cabinet and I could not see or access it. Man kept looking at his phone to check the time and complained about the time he had already spent assessing my tub and made angry gestures about helping get me a picture. I called his the owner, Jason, while Keith was still here and he siad he would try to figure out what the part was. I decided to order a whole new deck to cover any and all pieces. Jason said for me to get the piece and that he would have someone come back and fix it for no charge, as I had already paid one warranty fee. Said he would call me back the next morning to get me scheduled. Never heard fom him. Called him a couple days later and said he was on a demo job but may come by that afternoon but if not, then definitely on Monday (3 days later). Keith came back and said he could't repair because it was too much work and warranty denied my initial claim. Now all of a sudden there is a leak under my tub.. While he was here, his boss was on line. I asked him why in the world he can't fix and he told me he "I thought you needed a sink faucet repaired!!! WTH!!! I told them both they were not on my level and kicked Keith out the house!! Do not call these people. They do not carefully asess the issue. Instead, they want you to diagnose the problem and know your plumbing parts.

Continual lack of communication. After line replaced, they left a very poor job on landscaping…read more(covering line). Had to bring in another company to reconstruct their mess left in our yard, including roots left sticking out of the soil which is dangerous for my grandbabies. Would not recommend them.

Great at taking calls and friendly, but good service ends there…read more With sewer backing up into the house, I called. Plumber shows up, snakes drain and leaves. Next day, sewer is backing up again. So I called back. Same thing, same result. They say they need a camera to find the problem. Cost $450 for camera, and $150 for each "clean out". After sending camera down, they tell me "underground pipe is broken, we need to dig and replace it". I agree and beg them to hurry, because I can't keep paying $150 for a "clean out". 3 weeks, many calls and a couple more "clean outs" later, I finally decide to find someone else. New guy came, cleaned it out the right way(3 inch blade for 4 inch pipe) and problem solved. 6 months later and still no more sewer in the house. Either Brazosport Plumbing is very incompetent, or their business strategy is to keep charging for "clean outs". Either way, avoid this company.

We have used this excellent company several times since we have moved to Brazoria from Pasadena…read more The first time was a broken outside faucet, but since then they have replumbed the entire house ridding us of old, nearly blocked galvanized piping, installed a water softener and an under the sink water filter, put in plumbing for the washer to be moved upstairs and installed two toilets and a bathtub. They are dependable and do rock solid work at extremely reasonable prices. We highly recommend them to anyone who needs a plumber. We were so pleased that we asked them to do some work on the house in Pasadena that we are selling. They came through again and much more reasonably than our Pasadena plumber. Give them a call!

Got my deposit back quickly but it's not right to deposit a check before a job is actually started…read more I got an initial bad impression on the phone because I could hardly understand the person I was talking to and I could hear his kids screaming in the background. Yet, the guy who was sent to give us an estimate gave us the best impression, the total opposite of the impression on the phone, so we went along and provided the deposit. There was no agreement for them to buy parts nor do anything in particular, other than hold our spot for them to come back and start the job. At the end , we decided against the company and were very surprised to find out our check had already been cashed, when the repair had not even started. All they did was shut the water on that particular faucet to stop the leak until they could come back (and I would have been ok with paying for that, but my deposit was more than that was worth!). Nothing was said about a minimum for the visit. Yes, I did get my deposit back quickly, but the point is that I got a general bad impression from the get-go : One of lack of professionalism and clarity, on the phone. But the actual plumber who came, was great. Very knowledgeable, knew his craft.

Ric is amazing, not gonna lie I was worried at first as he didn't have any assistance when he was…read morehelping me but He was able to help me with replacing the water heater and getting everything up to code, especially the pipe line that goes outside the roof and the exhaust. Also make sure to help me with removing a pipe that was really rusted and was able to turn off the gas and get it checked out test it, so everything was good Although I would've liked more detail about how it was good outside just telling me that we got the greenlight that it's safe would've also been nice if I got a slight discount for assisting half the time ha ha but it's OK! overall his prices were good and he's honestly reliable and picks up the phone when he's not working or when his hands are messy definite going to be recommending and referring him out to all of my other places that may need it!! Hopefully he calls in to check on it or if it's OK I called him and check on it within a month or so just to make sure everything is working accordingly !