I had a sewer vent that needed repair, they were prompt, quick and reasonably priced. Kudosread more

They replaced my water heater which was leaking all over my garage. The scheduler was very kind and…read moreaccommodating. She squeezed me in for the next morning and they called first thing. I didn't hear the phone but they came right away when I called back two hours later. The two young men were very nice, did a great job and no mess left behind, whatsoever. Not even the mess that was there when they got here.

This was a very pleasant experience. The man that came out were very professional and knowledgeable…read moreabout their job. I would recommend them to my friends and family if they had plumbing issues.

8:00 pm on Monday night I realized a pipe under my house was broken. I called Clements and a couple…read moreother plumbers and left messages. Zack was the only one who called me back. He actually came out and shut the water off for me. He had a crew at my house at 8:15 am. They put in a new line and shut off valve and did a great job. The guys were very polite, very professional, just great guys. I can't say how much I appreciate this company. I would recommend without a doubt.

Lamont made me very happy. My water heater had leaked a big mess in my garage. I called and…read moreexplained that I had just had surgery and my son was there but would be going home son. They called early in the morning and left a message that they could Send someone that day.They were there before noon. Replaced the water heater, practically cleaned my garage, and hauled off the old one. Cost about 2K less than the quote from Lowes and a lot less add one. Thanks, Lamont. Great employees, Joel and Ashton(?).

While they were prompt in their service of my hot water heater, the price they charge is…read moreunreasonably excessive. I was charged $135 to have them come out for 10 minutes to tell me what I already knew (it will need to be replaced). Then it's a "flat rate" of $950 on top of that for 1 hour's worth of work to replace the heater. They were unable to tell me the model of the heater before it was installed so I could compare prices. And forget about tankless installs. No one there knows how to do that (a direct quote from the plumbers who came out). For anyone who needs to replace a hot water heater ASAP, go to Home Depot or Lowe's first and buy it yourself. They go for $400-$500 and take about an hour to swap, probably less. So let's see...$500 for a heater plus 1 hour worth of labor at their price ($135 per hour) adds up to around $635. I would have been very happy to pay this amount as it is reasonable. Paying almost $1100 to have it swapped is totally absurd. Voicing my concern with several employees there was met with the typical apathetic response "well, that's just what it is". The owner claimed this charge was reasonable. Sure it's easy to gouge customers all day & claim it's reasonable when you're the one raking it in. Finally after the heater was installed, I had asked what happens to the old heater. I was told I could just leave it at the curb and it'll get picked up. So after the plumber packed up & left, I was stuck with my old heater sitting in my driveway. There was no offer to even help me get it to my curb. He was very busy that day and apparently couldn't be bothered to assist. Talk about kicking someone while they're down...thanks guys! Real professional and courteous! I learned a very valuable lesson from this experience, and I'll make sure my friends and neighbors know who not to call moving forward.

EW came out to a property on short notice for a Client of mine. Their customer service is…read moreexcellent, and everyone I encountered from Reception to the plumbers on site were very kind. Plumbers performed extensive Scope Inspection and provided the details we asked for and then some. Overall very pleased with the quality of work and quality of employees at this company!

We had a main sewer line break which was discovered by another plumbing company from Houston. That…read morecompany bid an exceedingly high amount to repair the line. I called E W Plumbing the next day and was told they would be on-site the same day. The crew showed up an hour early, then quickly and efficiently repaired the break. E W Plumbing saved us a significant amount of money that would have been charged by the Houston company. I highly recommend E W Plumbing. The crew was very friendly and highly recommended.

We have used this excellent company several times since we have moved to Brazoria from Pasadena…read more The first time was a broken outside faucet, but since then they have replumbed the entire house ridding us of old, nearly blocked galvanized piping, installed a water softener and an under the sink water filter, put in plumbing for the washer to be moved upstairs and installed two toilets and a bathtub. They are dependable and do rock solid work at extremely reasonable prices. We highly recommend them to anyone who needs a plumber. We were so pleased that we asked them to do some work on the house in Pasadena that we are selling. They came through again and much more reasonably than our Pasadena plumber. Give them a call!

I have had to have these guys out two times so far this year (two completely separate issues) and…read moreboth times they were TOPS! They got here fast, fixed the leak, and charged me a reasonable rate. Look, nobody wants to call the plumber, but if you do have to have some work done get these guys to do it. Professional, courteous, and they got the job done.

Horrible Horrible Horrible!! This company came to fix a garden tub faucet and did not know the name…read moreof the part I needed to order, so he could fix. I asked him to take a picture of the part, as it was under my bathroom cabinet and I could not see or access it. Man kept looking at his phone to check the time and complained about the time he had already spent assessing my tub and made angry gestures about helping get me a picture. I called his the owner, Jason, while Keith was still here and he siad he would try to figure out what the part was. I decided to order a whole new deck to cover any and all pieces. Jason said for me to get the piece and that he would have someone come back and fix it for no charge, as I had already paid one warranty fee. Said he would call me back the next morning to get me scheduled. Never heard fom him. Called him a couple days later and said he was on a demo job but may come by that afternoon but if not, then definitely on Monday (3 days later). Keith came back and said he could't repair because it was too much work and warranty denied my initial claim. Now all of a sudden there is a leak under my tub.. While he was here, his boss was on line. I asked him why in the world he can't fix and he told me he "I thought you needed a sink faucet repaired!!! WTH!!! I told them both they were not on my level and kicked Keith out the house!! Do not call these people. They do not carefully asess the issue. Instead, they want you to diagnose the problem and know your plumbing parts.

These guys must work on commissions because they told us that we needed a whole new water heater…read moreeven thought the one we have is only 3 years old. and because it is gas and we were told by the gas company we needed a new valve we were a little skeptical. They kept trying to sell us a new waterless water heater and said the price was over $5000.00. Also said we needed a whole new vent and drain. We called another plumber and he came out and said the valve was all it needed. These guys are real shysters. Do Not use Them. They are horrible!

Starting with the good, when we called to set up an appointment the customer service lady was…read moreextremely professional. We immediately received an appointment reminder via text and received an email confirmation so everything was off to a great start. A few days later a tech arrived (out of respect for him will not share his name) and he looked at the job. He wasn't sure if a 1/2" gas supply line was big enough to feed our gas cooktop so he had to make a few calls until he reached another tech who could answer his question. (The previous plumber said it would be no problem). The fact that he was not knowledgeable was a red flag. His bid came in $400 higher than a previous plumber's bid (another red flag) so we asked if he could get closer to the price. He said it would take about 2 - 3 hours of work which seemed pricey at approximately $500/hour but we agreed to move forward because the other plumber was backed up for 3 weeks.Before he left our home he had me sign his ipad and our appointment was in the books. We received several text and email confirmations and all was good. A week later we received our appointment reminder and it confirmed we had an 8am installation appointment and we were all ready to go. No Phone Call, no email and no text until 3pm. I saw the van pull into our driveway and then it left. I called the scheduling number saved in my text history and they said he was running late and would be back shortly. After 10-15 minutes he arrived and said he had many jobs going on and had another customer who was upset. He looked at the gas line location and then we went into the attic. I had to show him where the hood vent was in the attic so he could have a reference of where the gas line drop would be. We went back into the attic and he walked the wrong direction so I had to show him where the entry point would be. He said "this is more work than I bid" and he said it would cost more. At this point I had seen enough red flags and let him know that I would not be needing his services. I have never experienced such bad service from a tradesman. This company does an excellent job scheduling and uses state of the art software but it comes at an extremely high price tag. Additionally, the plumber was incompetent, didn't arrive on time, didn't properly bid the job and tried to raise the price after a week of waiting. If you are looking for a qualified plumber use good ol fashion word of mouth, Big State should be investing more in the quality of their plumbers & basic customer service then their scheduling system.

Continual lack of communication. After line replaced, they left a very poor job on landscaping…read more(covering line). Had to bring in another company to reconstruct their mess left in our yard, including roots left sticking out of the soil which is dangerous for my grandbabies. Would not recommend them.

Great at taking calls and friendly, but good service ends there…read more With sewer backing up into the house, I called. Plumber shows up, snakes drain and leaves. Next day, sewer is backing up again. So I called back. Same thing, same result. They say they need a camera to find the problem. Cost $450 for camera, and $150 for each "clean out". After sending camera down, they tell me "underground pipe is broken, we need to dig and replace it". I agree and beg them to hurry, because I can't keep paying $150 for a "clean out". 3 weeks, many calls and a couple more "clean outs" later, I finally decide to find someone else. New guy came, cleaned it out the right way(3 inch blade for 4 inch pipe) and problem solved. 6 months later and still no more sewer in the house. Either Brazosport Plumbing is very incompetent, or their business strategy is to keep charging for "clean outs". Either way, avoid this company.