Found a leak in the drain in the kitchen sink by chance. Took everything out from under the cabinet…read moreto see the drip! Called for an appointment and we weren't given a definite time. Very happy that within an hour the technician called and was on the way. Got the right part to replace and repair was done quickly. Will always use this company!

Well, as it turns out, they didn't extend the vent pipe above the roofline, I kept smelling sewer…read moregas in the mornings and called, they came out, extended the vent and charged me $279 for something that should have been done the first time.

Called them in the morning and left a message on their machine. I'm sure they were busy as it took…read morea couple hours to call me back, but they did call me. After we talked they were at my house within 30 minutes. Problem was fixed in about an hour. Very nice guys. They gave me tips on how to prevent the problem in the future. There was an additional fix they could have done and charged me for, but he said it was so simple he told us exactly how we could do it ourselves and save money. The rates are super reasonable, they will not take advantage you, prompt and respectful. I would recommend them and they will most definitely be my "go to" guys if we have other issues

From the owner: Locally owned and operated for 26 yearsread more

Our home is slightly different than many homes as it's a mobile home with PEX water lines. We…read morewanted a bit of an upgrade from the original builder quality that came with the home. They replaced the plastic piece that had broken with metal (copper, I believe). And brought out the better fixture that we requested. Unfortunately, what we wanted doesn't work in mobile homes. They have replaced the fixture with one that is acceptable for a very reasonable price especially considering the amount of time they put into the project. Thank EW Plumbing for helping us out. We appreciate you!

EW came out to a property on short notice for a Client of mine. Their customer service is…read moreexcellent, and everyone I encountered from Reception to the plumbers on site were very kind. Plumbers performed extensive Scope Inspection and provided the details we asked for and then some. Overall very pleased with the quality of work and quality of employees at this company!

Lamont made me very happy. My water heater had leaked a big mess in my garage. I called and…read moreexplained that I had just had surgery and my son was there but would be going home son. They called early in the morning and left a message that they could Send someone that day.They were there before noon. Replaced the water heater, practically cleaned my garage, and hauled off the old one. Cost about 2K less than the quote from Lowes and a lot less add one. Thanks, Lamont. Great employees, Joel and Ashton(?).

While they were prompt in their service of my hot water heater, the price they charge is…read moreunreasonably excessive. I was charged $135 to have them come out for 10 minutes to tell me what I already knew (it will need to be replaced). Then it's a "flat rate" of $950 on top of that for 1 hour's worth of work to replace the heater. They were unable to tell me the model of the heater before it was installed so I could compare prices. And forget about tankless installs. No one there knows how to do that (a direct quote from the plumbers who came out). For anyone who needs to replace a hot water heater ASAP, go to Home Depot or Lowe's first and buy it yourself. They go for $400-$500 and take about an hour to swap, probably less. So let's see...$500 for a heater plus 1 hour worth of labor at their price ($135 per hour) adds up to around $635. I would have been very happy to pay this amount as it is reasonable. Paying almost $1100 to have it swapped is totally absurd. Voicing my concern with several employees there was met with the typical apathetic response "well, that's just what it is". The owner claimed this charge was reasonable. Sure it's easy to gouge customers all day & claim it's reasonable when you're the one raking it in. Finally after the heater was installed, I had asked what happens to the old heater. I was told I could just leave it at the curb and it'll get picked up. So after the plumber packed up & left, I was stuck with my old heater sitting in my driveway. There was no offer to even help me get it to my curb. He was very busy that day and apparently couldn't be bothered to assist. Talk about kicking someone while they're down...thanks guys! Real professional and courteous! I learned a very valuable lesson from this experience, and I'll make sure my friends and neighbors know who not to call moving forward.

We have used this excellent company several times since we have moved to Brazoria from Pasadena…read more The first time was a broken outside faucet, but since then they have replumbed the entire house ridding us of old, nearly blocked galvanized piping, installed a water softener and an under the sink water filter, put in plumbing for the washer to be moved upstairs and installed two toilets and a bathtub. They are dependable and do rock solid work at extremely reasonable prices. We highly recommend them to anyone who needs a plumber. We were so pleased that we asked them to do some work on the house in Pasadena that we are selling. They came through again and much more reasonably than our Pasadena plumber. Give them a call!

Got my deposit back quickly but it's not right to deposit a check before a job is actually started…read more I got an initial bad impression on the phone because I could hardly understand the person I was talking to and I could hear his kids screaming in the background. Yet, the guy who was sent to give us an estimate gave us the best impression, the total opposite of the impression on the phone, so we went along and provided the deposit. There was no agreement for them to buy parts nor do anything in particular, other than hold our spot for them to come back and start the job. At the end , we decided against the company and were very surprised to find out our check had already been cashed, when the repair had not even started. All they did was shut the water on that particular faucet to stop the leak until they could come back (and I would have been ok with paying for that, but my deposit was more than that was worth!). Nothing was said about a minimum for the visit. Yes, I did get my deposit back quickly, but the point is that I got a general bad impression from the get-go : One of lack of professionalism and clarity, on the phone. But the actual plumber who came, was great. Very knowledgeable, knew his craft.

Ric is amazing, not gonna lie I was worried at first as he didn't have any assistance when he was…read morehelping me but He was able to help me with replacing the water heater and getting everything up to code, especially the pipe line that goes outside the roof and the exhaust. Also make sure to help me with removing a pipe that was really rusted and was able to turn off the gas and get it checked out test it, so everything was good Although I would've liked more detail about how it was good outside just telling me that we got the greenlight that it's safe would've also been nice if I got a slight discount for assisting half the time ha ha but it's OK! overall his prices were good and he's honestly reliable and picks up the phone when he's not working or when his hands are messy definite going to be recommending and referring him out to all of my other places that may need it!! Hopefully he calls in to check on it or if it's OK I called him and check on it within a month or so just to make sure everything is working accordingly !