If I could give this company 10 star rating I would. This is a lengthy post but it has it's purpose. We started having electrical issues like lights flickering and breakers tripping. Then we started having appliances malfunction, like dryer element, frig evaporator motor, microwave and AC blower, all within weeks of each other. The problem just seemed to progress which scared me to death since we had a total loss electrical fire 12 years ago. I contacted Jackson Electric which said they found no problem. I contacted a company in Bay City early in the day that came after 5, charged me a after hour rate, said our readings were off (whatever that meant) and called JEC. JEC came that evening, replaced two connecters on our service pole. Things seemed better but not fixed. Then things started getting worse. My son n law referred us to Bob Kotrla, who was referred to them by their neighbor when they had some issue's. I called and spoke with Toni and explained our situation, Bob immediately called me and scheduled to come at my convenience. Bob Kotrla and his awesome journeyman John came and within an hour they were pretty sure they had diagnosed the problem. I know this because they allowed me to follow, watch and ask questions. Bob contacted JEC and explained their findings. JEC told him they would have a truck at my house at 9:30am the next morning. And they were, along with Bob Kotlra. He shared his readings with them and they worked on their side, then he checked our side afterwards and everything was normal. (there was to much power coming in on one side and not enough on the other.) After weeks of worrying, fixing and replacing appliances, being told things are good on their side(not), and another electrician telling me nothing. It takes a knowledgeable and caring person to do and go to the extent that they did to fix our problem. After Beryl, we also had a plug put on for our generator by a local, supposedly licensed electrician, he wrote some directions on the breaker box, but never came back to test it with us. Thank god we didn't need to use it because it was a life threatening safety hazard, (no safety switch, and a wrong amp plug for our generator.) Bob had our parts and ordered us the correct power cord and John came out Saturday and had us set in 20min. With step by step instructions. I just can not say enough good about this company and people and the peace of mind they have given us. I was also worried about what it was going to cost, when I received the invoice, I new that these guys cared about the people first. You just don't hardly find good trust worthy people anymore, but you have with Kotrla Electrical Services. read more