Cancel

    Search

    Big Star Ford

    2.0 (251 reviews)
    Open 9:00 am - 8:00 pm

    Request a consultation

    You can now request a consultation from this business directly from Yelp

    Services - Big Star Ford

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    16 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto loan

    Auto maintenance

    Oil changes

    Auto repairs

    Auto brake repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Big Star Ford Photos

    Recommended Reviews - Big Star Ford

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    This is the document from Ford themselves acknowledging the problem with the torque converter
    John F.

    Beware - Disappointed in Big Star Ford I bought a 2016 Ford Explorer from Big Star Ford and have had multiple mechanical issues ever since. We have put 30k miles on the vehicle over the last 4 years and maintained all general maintenance. Recently, the torque converter failed, meaning I'll have to replace or rebuild the transmission--a significant and costly repair. When I reached out to Big Star Ford's service department for help, I was told, "We're not Ford; we just sell Ford products." They also said it would take weeks to diagnose and months to fix. When I presented documentation from ford showing that torque converter issues are a known problem, leadership dismissed it, saying it didn't apply to my vehicle. And just so you know, I already tried contacting General Manager Tim Jach, but was told there's nothing they could do. This dealership has shown no interest in standing by their products or supporting their customers once the sale is complete. For anyone considering buying or servicing a vehicle here, I strongly suggest you look elsewhere. This experience has been costly and disappointing--steer clear of Big Star Ford.

    My new pony!
    Kimberly L.

    So just for giggles I saw a 2019 Mustang in an ad for Big Star Ford and clicked on it to see what they would give me for my car. The quote they sent back wasn't even worth my time so I forgot about it. A couple of days later, Brandon reached out saying he could get me in the Mustang if I really wanted. I had a Mustang in the 80s that I wrecked and always wanted another one so told him sure no problem but had specific conditions on the payment and truthfully didn't think he could do it. Well, he did! He got me the price I wanted for my car and got me a lower payment for a newer car! Wow! I was so impressed. He told us he'd stay open as long as we needed to come pick up the car that Friday night as we were going out of town Saturday. So we both busted butt to get there and just as he said, Brandon was waiting with my name on the car and everything. We did the test drive and loved it and then everything else was super smooth! We were on and out in an hour I think? Brandon was amazing and made the process so smooth and easy! I know it sounds like I'm being paid but for reals it's never been this smooth and easy to buy a car. We did do a lot online beforehand so that helped but I would go back here in a heartbeat. And we had been repeat customers at another car dealer four out last two cars. But seriously check with Brandon if you want a great deal and great service! But hands off my pony, she's all mine!

    See all

    Photo of Ayesha A.
    181
    116
    28

    9 years ago

    Business owner information

    Photo of Rick L.

    Rick L.

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Lori S.
    0
    24
    13

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Do not get an oil change here unless you want to wait over TWO HOURS for an oil change you had an appointment for!

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Chris S.
    13
    10
    18

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mark S.
    26
    34
    20

    10 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Rick L.

    Rick L.

    Helpful 5
    Thanks 0
    Love this 2
    Oh no 0
    Photo of David C.
    17
    17
    50

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Buck P.
    16
    13
    0

    10 years ago

    Business owner information

    Photo of Rick L.

    Rick L.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Rachel K.
    162
    18
    29

    8 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Business owner information

    Photo of Rick L.

    Rick L.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Rick L.

    Rick L.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Nina D.
    1
    22
    26

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joseph P.
    747
    14
    7

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 3 of 7

    Ask the Community - Big Star Ford

    Review Highlights - Big Star Ford

    After coming to an agreement with Buzz, I was fortunate to deal with Sales and Acquisitions Manager, Mark Labberton, to sort out the logistics of the sale.

    Mentioned in 3 reviews

    Read more highlights

    Big Star Ford - car_dealers - Updated May 2026

    Loading...
    Loading...
    Loading...