I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

My washing machine had been malfunctioning for months, and I was about to get a new one when I…read moredecided to try getting it fixed instead. I called Brian on a Friday and briefly described the problem. He gave me a quote, and we set an appointment for the next day. Brian ran a few tests and was able to diagnose the issue. He was friendly, personable, and great at communicating. He talked me through what he was doing while he was working and clearly explained the problem. The final price was as quoted and the whole experience was very smooth. He fixed my issue and even tried to help with a plumbing problem affecting the washer that I didn't even know I had. He went above and beyond, and now I have a working washer. I highly recommend giving him a call!

Can not recommend Brian enough. Scheduled us within a day, had the part we needed overnight, and…read morehad us fixed within three days of our initial call. He communicated when he was going to be later AND earlier than he initially planned for the two trips he made to us. He also got us a part we needed and showed us how to fix it ourselves so we didn't need another separate service...saved us a ton of money after Maytag quoted a couple hundred for the same fix. Such a nice guy. Responsive, quick, effective. 10/10.

I cannot say how delighted I am to write this review. Family owned, friendly, and caring. Not only…read moredid they fix my microwave/ oven combo problem, they advised me on how to get it covered by the manufacturer even though it was just out of warranty. Buy your appliances here too, they professionally install and cover any issues. Loews and others might be cheaper, but they install and leave quickly and they won't come back unless you have some special service contract.

Found them to be rude when they came to the house to check on my dryer the repairman called to…read morecancel as he stood outside the house in his vehicle call me and told me that someone else needs to come later on in the week to come look at my dryer this is unacceptable and terrible customer service still waiting to hear from someone to be rescheduled

Awesome so Happy…read more Washington machine had issue. Took pics of part leaking and model number. Easy park, go in , super nice guy looked up part had in stock told me about installing it. Everything worked out perfect. Spent little on part which was exact part NOT A CHEAP KNOCK OFF- THE REAL PART. DEF GO BACK IF NEED TO. Saved $700 if I had to replace machine new. When you can do it yourself for a whole lot cheaper gotta do it. Thanks

Every part I have ever needed i was able to get here . And that's a lot of parts. I highly…read morerecommend this business.

Sandy was responsive and very helpful. Replaced the gasket around my refrigerator door in record…read moretime. It was a joy to not hear the beeping anymore.

I needed a new fridge but we had a specific size cut out to work with. Throw in myself wanting a…read morecertain color and style, an affordable price, and you don't have many options off the bat. Luckily, Sandy's had what I wanted! Cherry on top is that it was local. Sandy was a nice easy going guy and he helped get the one I wanted at a great sale price. All while comparing some for me and sharing his knowledge. I say check them out for your appliance needs.

Staff is knowledgeable and friendly. Their sales are comparable if not better than large department…read morestores. My husband and I bought the Frigidaire Gallery set for our newly remodeled kitchen. They helped us stay in budget and had two rebates that we were eligible for. Jen, the manager, and Stacey, the owner, were so helpful and followed up with us quickly with questions and issues that we had. Our fridge was delivered with a dent, they quickly had a claim done and we had a new door delivered two weeks later. Thank you for your help and service! We will be back!

Highly recommend Ferrari's Appliances…read more We recently purchased kitchen appliances from Ferrari's Appliances in Naugatuck as we are happy to support local businesses whenever possible. Management handled our transaction with the same professionalism we had experienced with them in the past with prior purchases. We were very impressed with the installers, Jonah, Jose and Will, who did a superb job with installations. They were very meticulous and careful, paying close attention to all details. Overall, we are very satisfied with the customer service that we received. The installers EXCEEDED our expectations.

Dave is great! He has literally repaired almost all of my appliances except the refrigerator, which…read moreI will call him for next. There is a $75 charge to come and take a look, and with parts and labor is still cheaper and more worthwhile to repair than get new appliances. Side note- we have been the only owners for them, so we know where they have been and what they have done. He is quick and also provides tips on how to keep your appliances in good condition. He even brought me dishwasher pod samples a few years ago and I still use that brand to this day.

From the owner: At All Brand Appliance Repair LLC, we provide repair to all major domestic household appliances…read more Brand Appliance Repair LLC specializes in Sub-Zero repair at both residential and commercial locations. Our technicians understand the criticality of client refrigeration storage needs as well as our network part suppliers. In addition to our Refrigerator/Freezer specialists, we also service and repair other appliances such as Garbage Disposals, Ovens, Washers, Dryers, Ice Machines, etc. Call today and discover why we are considered the area's best!

do not purchase from them! they are a major scam! both appliances i purchased broke down within…read moredays! instead of replacing with a similar model or better, they replaced with a dingy older cheaper model and promise to come back with something similar and never do! after months of request they informed me they will not replace and no refund!

I have never delt with an unprofessional place!! I had a…read moreproblem with my washer. My landlord gave me a # to call. (293 3009709 I called and left a voicemail. 1 min later I receive a text. Saying he will call me when he gets back in the office.no return call. 2days later I text again. Sent me a very vege text He was coming that afternoon no show no call no text!! I guess they don't want my business! After reading some of the reviews I'm kinda glad he blew me off!!! SMH! If I could I would give a negative 10 stars!!!

I had a wonderful experience buying from KK Appliances. Kevin was personable, knowledgeable and had…read morea great selection to choose from with very fair prices. He not only set me up with a very nice washing machine and dryer, he had it delivered THE SAME DAY! The men who delivered it were very nice and set them both up quickly. I would definitely recommend this company to friends and family.

No son para nada profesionales le compré una nevera y cuando me las dejaron en casa no enfriaba y…read moresolo porque los llamé dos veces me hablaron súper mal se supone que vinieran a buscar la que me dejaron disque para arreglar la que compré y no me trajeron nada no los recomiendo para nada si pudiera darle 0 estrellas se las daría