First time here. Much better than the last two places I tried for an oil change. Excellent attention to detail. Very friendly. Quick service. Will definitely be back. For an oil change, just pull in, turn left and follow the signs. read more

I started out at Walmart for an oil change because of their prices. But, after "ringing for assistance" 3 times, nobody ever came, so I left. I then went back to my car to look up places near where I was. Big Ray's had really good reviews. So, I decided to go there, even though it wasn't really near where I was. I asked how much an oil change cost, as they didn't have prices posted. I was given quite a range. I chose a higher level oil change with better oil that will last. At $79, it is expensive, but it's supposed to last about a year, so really, it's not bad. In addition, Phillip was very friendly and helpful. And I appreciated that it only took about 15 minutes, as opposed to the 45 minutes - forever that I've waited at the dealership. read more

Friendly and fast service at a great price! I highly recommend over the myriad of other options in this area!

30 minutes in and out to get: - an oil change - tires rotated - air filter changes They were fine with me bringing my own parts (i.e. oil and filters). Most of this is pretty standard, but the execution here was so smooth and fast. Digital payments and forms to fill out was the icing on the cake too. Fantastic! Thanks for the great service! read more

This quick oil change shop has a good reputation for speedy service along with quality materials. I was in and out of this shop in about 15 minutes. They vacuum out your car, top off the fluids, check your tire pressure, inspect the engine air filter, and check your wiper blades, all in 15 minutes. Plus, they give you a coupon for a free car wash next door My tip is to go to their coupon site to get a 10% discount: https://bigraysexpresslube.com/coupons/ My tip read more

Needed to find a new place to get an oil change. Was easy to schedule online. Appointment started on the dot. 20 mins for oil change and tire rotation in the spot. Why did I ever go to the dealership? Will definitely be back. Friendly and helpful! read more

Big Ray's was very responsive and supportive with a tire repair issue. Got a flat tire on the Sunday before July 4th Holiday where I was riding on the spare tire. Everywhere I had checked was closed, and a place that was open said they couldn't get to repair my tire until later in the week. So would have had to wait until Tuesday. But I saw that Big Rays's showed as open. I called and the gentleman said they could repair the tire today. When I arrived - I received a courteous greeting from the outset. Not only was the tire repaired, they actually changed the tire replacing the spare tire with the original repaired tire. Was very appreciative of their timely and excellent support service. read more

I went to this place a while back... They quoted me a price for a synthetic oil change but when the change was done, it was more than they quoted said they had to replace the filter... but most places include the price of the filter in their quotes. Then during the inspection they told me my steering fluid was practically empty and I had leaks that needed to be fixed right away. Well I had no signs of low steering fluid before that day so unlikely it was practically empty. And my oil and transmission leaks seem not to be a problem because I check them regularly and they are still in range of good. read more

I chose to go here over my dealership since it is much faster! The guys who work here are honest and they do not try to rake you over the coals. They check to make sure your car is safe and offer other things, but you can decline those services. It is about $50 for a synthetic oil change. I love being done with it in 10-15 minutes ! I have been here three times now with no issues and the young men who work here have been friendly and professional. read more

They are amazing! It's hard to find a good mechanic that you can trust. I will never take my car anywhere else and recommend them to anyone who needs work on their car! read more

Easy, quick and affordable!! Al and Jake helped me out - they were super professional and kind. Got me in and out of there in no time for an oil change - they also checked my air filter and recommended I changed it bc it was filthy. Hooked me up with coupons to help give me the best deal! Great experience! read more

Very friendly guys went in there for an oil change and was in and out in under 10 minutes

easy In and out. everyone is so nice. let's me know when to come for a tire rotation. so helpful they make sure my car is in tip top shape without selling me anything I do not need read more

Very friendly service !!! Amazing technicians couldn't ask for a better place !!! Will come back again!

Remember Big Ray's. Added them to my favorites. This place is great, guys are super nice, efficient and friendly. Thanks Ish A!!!!

Big Ray's never disappoints. I can always rely on and trust Ish. They are very thorough, efficient and quick at this establishment. I highly recommend them! read more

These guys are friendly, knowledgeable, and extremely efficient. Fixed up a damaged tire of mines for a few bucks and it only took 5 minutes

After looking through the reviews for several quick oil change businesses I decided to patronize Big Ray's based on the number of positive reviews. Now, I can say that I am one of the many happy customers of Big Ray's. They were fast, efficient, competitively priced, and they didn't try to sell me services or items that I didn't need. Above all, they were honest, which can be hard to find i the automotive services area. Based on the experience that I had I would certainly recommend this Big Ray's location to others. read more

Very experienced and customer focused technician performed my service. Definitely recommend to my friends and family.

They are diligent, fast, honest, and friendly!! They always take care of everything and don't overcharge.

Thanks to the Yelp community, I landed at this place today (finally). I received an estimate from Ish via Yelp on some new tie rods for my 2010 Fusion. Price was very reasonable. I tried to get in two weeks ago, but they were backed up. Got back from vacation and came in this morning. Ish was very communicative and quick to reply to me. I showed up shortly after open and was luckily the only vehicle there. They took care of the tie rods for the quoted price and they uncovered another issue with my vehicle...a legit issue, not a "let's see how much we can get out of this guy" issue. They have access to a part supplier, so they were able to complete an oil change, the tie rods, and the other issue (transmission cooler line replacement) in one hour. Again...nobody else was there, but I was impressed. Staff was friendly and courteous. Just moved to the area recently and happy that I stumbled onto this place. Will definitely be my go-to for any repairs/maintenance that they can handle. read more

Went in needing a tire removed and replaced, was very quick kind and courteous. They mounted and balanced my new tire and the freeway felt great!! Great service!! read more

Very helpful. Checked my interior: discovered some issues I may be having and gave me useful information. Filled up my tires and changed my oil. Cleaned my filter component. All in less than 15 minutes.. would go here again. Kal and the team were very helpful. A+ read more

Those guys are awesome, great customer service with friendly staff and reasonable prices.Very clean place. They get you in and out without any delay and they won't try to sell you somthing you don't really need. read more

I truly wish I had discovered Big Ray's long ago; I thoroughly enjoyed my oil changing (NOT quite life changing) experiences in which I found the employees skillful, professional and courteous in every aspect. The best part? They didn't once try to up-sell anything; it was a drama free oil change that's rare today. Unless Big Ray's changes its approach customers, I will return without hesitation. The better part than the best part of the whole experience? The price was simply reasonable. read more

After being a faithful customer of this Big Ray's for 10 years they recently changed management. Unfortunately it was right before my 10th (and free) oil change. New management would not honor the loyalty cards that were passed out. They only had two people working there and were quite slow. Over the years I had got used to the great service I had received and even though I had moved to Royal Oak I returned to Big Ray's for my auto needs. The service was the main reason I drove to Novi (from Royal Oak) to get my oil changed. Sad that they had to choose this way to transition their longtime visitors over to their new loyalty program which is $7 off per oil change. I would recommend finding another place to visit as the new Management doesn't seem to take their job seriously and is not customer focused. Just another oil change place in my book and nothing special anymore. read more

I see low reviews, but after my visit...not sure why. Very professional and courteous and explained everything all the way thru. He said he may not be cheapest, but going cheap prior cost me extra repairs (not here, so verified elsewhere). You get what you pay for! I would recommend to anyone! read more

I've been going to this Big Ray's for years. This particular location gives you a frequent visitor card, where you get $3 off each visit and when you hit 10, you get $10 off. When I went to other locations they did not offer that so I've generally stuck with this one. I've always been really happy with their service. They do a great job and get me in and out of there really quickly so I have more time for errands on my lunch hour. I would give them more stars but I must warn you, recently they've started REALLY pushing the upsell. I know most oil change places will, but this has gotten a bit ridic. I generally will decline but I can't seem to go there without being told that my car is going to explode because I haven't flushed out the radiator, or engine, or fuel line. Or I need new wipers and an air filter. They even now have a windshield fixer that hangs out and will find chips in your windshield that he instantly fixes but then you have to go through the whole thing with your auto insurance. I appreciate the concern fellas but this girl just wants the oil changed. They are very efficient and I highly recommend them if you can deal with the badgering, read more

Big Ray's Service is excellent. Especially Ismail (Ish) is a great lead service advisor there. Very quick service and they make sure they will walk you through and confirm the settings for oil level every time. He helped my identify few problems on my 2007 Buick and fixed the issue. The price quote was reasonable and also went a head brought the parts for me because we were waiting for long time to get the parts delivered. read more

I went in to Big Rays Oil change on 9/26/19. The service took an hour but was friendly. Before I left, my oil light was still on and the associate told me to try holding down both brake and gas to update the system. I did so. Nothing happened. He was confused and told me to do it again. Still nothing happened. Eventually, he told me that my car was the newer models and that they automatically updated and that my car was good to go. I left and not even a half mile down the road my car stalled out on me. I freaked out. I'm not car savvy. I know nothing about anything car related. I immediately endeavors to return my car to the last place someone had messed with it. Somehow, thank god, I was able to get the car back. When I told the associate what had happened, he examined my car and stated that my oil plug was missing. He was mortified for me and, while apologizing, said he'd provide me with a replacement plug and refill my car with synthetic oil, free of charge. After he did that, I couldn't get my car to start again. The associate called his "supervisor" who then contacted the owner. The owner was out of the country. No one would give me his name or contact number. No one would give me a tow. Even with my own insurance, I was told that I had to file a claim against the businesses insurance. Without being given any information, all upfront costs are coming out of my own pocket. The owner, I was told, would not be back in town until 9/30/19 or 10/1/19. I received different stories. I am a divorced, single mother. I do not live in Pontiac but work in that city. I have to drive 30 miles each day to and from work. My ex's family lives here. Not mine. My vehicle helps my world go around and I was told to wait for one when the owner got back to see whether they are liable or not. That's five or six days without a vehicle! Hours lost from work to deal with this. AND no assurance that this will be handled appropriately, through the insurance company. I am beyond disappointed and scared right now. No way in hell would I recommend this place. read more

Great place!~ Wonderful service from polite and knowledgeable technicians. I've been going here for years and won't take my car anywhere else (except to the dealership, and only when absolutely necessary). Their prices are always fair, service always courteous, never a problem with their work, my kid LOVES them and wants to come along with me when I go. They know my car and my name. I drive past many other shops to get to this one, even for the most basic stuff, because I trust them. read more

I have been coming here for years -always fast and friendly service.Eddie and Ish are a couple of really great guys,Vince is great too but I havent seen him lately. Big Ray's is not just for oil change but for all service needs-stop in you wont be disapointed read more

Needed a simple oil change. I was in and out in 15 minutes and the price was fair. I will use them again.

Probably the best experience I've ever had when getting work done on a car! We were supposed to be driving up to the UP when we heard a very concerning sound coming from one of the tires. We ended up at Big Ray's as every other auto service shop was closed because it was Sunday. Ish and Brett were extremely helpful! They were able to figure out what was making the sound and fixed it for us at no charge. I would highly recommend this place to everyone and we will be back! read more

Awesome service and such a friendly staff! Came in for an oil change after reading some other reviews and they definitely lived up to them! They are true to the prices they quote and very understanding. Will definitely come back, GREAT PLACE! read more

Unlike other places like this in our town, Big Ray's was able to replace the headlight bulbs in my SRX. The other places said they have to take the whole bumper off to replace it, which is not true. Big Ray's got it done in less than an hour. read more

Great service, extremely knowledgeable staff. Vince clearly explain what my car needed and my options. Nice to see a clean professional place with people that are passionate about serving customers. read more

The customer service was superb!! They were thorough, professional, friendly, knowledgeable and QUICK!! I highly recommend service at Big Rays and will return again and again! read more

Just stopped in for a quick oil change and was very impressed by the friendly, efficient, quick, professional, and awesome all-around service! I will be going there for all my tune-up needs!! read more

This place used to do a great job about 2 years ago. They were very thorough in their work, checked for general issues, and were polite. Recently, they have been pushing up-sells like crazy, including heading into the grey-area that approaches lying. For example, I was told the following: You have a transmission pan leak, so maybe if we flush the fluid and change the internal filter it will help. You have to change your gasoline filter every year, even though the manual states it should never have to be replaced. You should rotate your tires every 1,000 miles to best prolong the life of your tires. One of your brake rotors looks slightly less-new than your other three, it's probably bad and you should get it replaced. Your transmission fluid isn't full, so you have a transmission leak. No, I had just flushed the fluid, changed the filter, and refilled with new fluid, and had not added enough new fluid back. Your power-steering fluid looks a little dirty (to his eyes), you should get that done. They also stripped my oil drain screw. read more