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    Big O Tires

    3.5 (27 reviews)
    Closed 8:30 am - 5:00 pm

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    Would you except this!  Or some of you think I am being petty.  All I am saying is "Go the extra mile"  Just wash it
    Erick C.

    I have been going to this location for over 30 years, I have dealt with the original owner Tony "if I remember correctly", then he retired and his son Bryan took over. The only reason why I kept going back before was mostly because of Tony and his exceptional service. Prices and quality didn't matter as much to me. I knew I would be taken cared of and with a smile. But in the last 5 to 10 years since Bryan took over the customer service and friendliness has dropped considerably and I feel I made a big mistake investing my money in him to buy tires from, thinking I would get the same great service. Every time now I cringe now thinking I need to go there to deal with the unfriendly staff. It feels like they are doing me a favor. I am getting angry every time I leave this place and want to swear and blow my lid at them knowing it would not get me anywhere. Most recent, I had to get a tire repaired and just the way they approach you and handle the conversation its like, rush rush and no time for anyone or respect. Meanwhile most of the bays had no vehicles and the workers were just standing around chatting. Also another great excuse, they no longer allow people to sit inside and wait for their vehicle to get fixed (because of Covid obviously for the past 18 months, THIS!!! not an excuse to take a minute to wipe the seats and counter down for us customers) So now I need to find a seat somewhere outside with my bad knees or wait in pain standing while they do their job. Unfortunately my tire needed to be replaced for what ever reason, they were kind enough to give me a spare while they order the new tire in. But when they gave me the vehicle back that spare tire was completely muddy. They couldn't take an extra minute to wash it down to match the rest of my car that is already clean, yah I know petty but that is their customer service and I am sure that 90% of anyone, if this happened to them, that it would not be acceptable and ask them to clean it off. I went to ask about it and they just rubbed me off. I wasn't in the mood to argue. This will be the last time I buy tires from this Location and search for a new place to start buying my tires from. Because I honestly do not feel that their service will improve until Bryan gives a shit about his customers overall. Sad for this used to be an awesome place to go to. !!UPDATE!!! !!!!UPDATE!!!!! I finally phoned them 5 hours later, an hour before they close to ask what is happening with my tire. While I was on hold I got a call from them too. Strange huh. So I get there, I bought these tires new from them with the BIG O warranty. When I brought the car in I was told just the that tire needed to be replaced. It was not fixable. That's it. So I assumed it was covered under warranty. Was not given a replacement value or no other options. This was by Bryan himself. He did say he was going to put on a replacement tire while they ordered a new tire. I found out this was my own rim and tire. Honestly I didn't even know my vehicle had a full replacement. Hence why it was so dirty, but still they could have did a quick clean out of courtesy. Now Bryan left for the day, and the clerk was his sister(didn't realize that, not that nosey) She is a miserable person from every time I have gone there. Not fun dealing with the staff there. So when she told me that I had to pay for the tire I was obviously upset. If I was "NOT" given the option before hand by Bryan himself then at least I could make my own decision. It did not happen that way. Then she continues to tell me they are giving it at whole price, like total BULLSHIT there. I was charged $270.00. I WAS LIVID!!! Total scam just because of very bad communication on their lousy behalf. Being upset, I could not hold back, I said a few unpleasant words, but I did say, I only gave this 'BIG O' my business for the past 30 years was because of the impeccable service their DAD 'TONY' has given me. She had to gull to say back "Its because of customers like you that her dad drunk himself to DEATH." WHAT?!?!?!?! THE FUCK?!?! I wish I could get my money back from these scammers and NEVER give them another penny of my business again. They need to shut their doors and allow people to find better tire shops elsewhere. PS: Every time they speak, they keep saying how busy they are, and again as I got there, all I seen was one car being done and 4 workers standing around with their thumb up their asses. Total BS this place is. No customer deserves to be treated this way.

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    Review Highlights - Big O Tires

    Every single time I'm in within minutes and out for less then $50 Bryan is awesome to work with and always kind and efficient.

    Mentioned in 8 reviews

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    Big O Tires - tires - Updated May 2026

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