Thomas was amazing in helping me get all new tires for my car this weekend. He was professional and personal which made the experience less stressful! They were quick to get the job done but also taking the time to ensure that the job was done correctly and efficiently. Thank you! read more

I've spent the majority of my adult life in automotive related businesses. I ran a new car dealership for 7 years, spent close to 20 working as a consultant for dealerships, and currently work for an automotive aftermarket company. That being said, I know my way around vehicles and automotive repair shops. I have a backup car, a 2011 Chevy that has 72k on it. I had a strange noise coming from my right wheel and as someone who wears a cochlear implant, I couldn't discern between whether it was the wheel bearing or a rotor. Since it's close to my office, I thought that I would go ahead and try them. We agreed on 35.00 to check it, and so I dropped it off. Previous to coming to Big O, this car has always seen dealer service at McCarthy Chevrolet and is always garaged. When I came to pick it up, some fast talking, carnival barker type manager comes up and tells me I need coil packs, spark plugs, and sensors in addition to wheel bearings. Next thing I know, I see my car being worked on out in the bay. Nowhere in our initial conversation did I say "go on a fishing expedition". The law is anything above 10% over the estimate the shop has to call you. Then, I find out that they took it on a drive. Big no-no, I was not cool with that. I told the original person not to floor it, as I had ordered a sensor for it and if you floored it, it went into limp mode and you had to clear the computer. I left, disgusted and knowing that I would not return. As I drove the 10 miles back home, I had to go through neighborhoods, as it would not go over 35mph and the tach and speedo were bouncing madly. The last hill at Clare Road and 119th heading south past the beautiful waterfall, I had more people cussing me out as it was limited to about 15mph under load .This was Thanksgiving 2022 and the car has not left Persimmon Hill since, until a mechanic who is related to a friend of mine towed it away a few days ago. That little excursion that the carnival barker took caused my catalytic converter to go out. Thanks Big O, I will never set foot in your business ever again. Lesson learned: take your car to the dealership, these franchises don't specialize in your car and I don't want to give them the reps on my car. read more

Big O Tires - Big O Black Bob Rd - Tires Near Me - North Olathe, Kansas

We were on a trip and had a cracked tire rim. The manager was very knowledgeable and had good customer service skills They found the crack in the wheel and mounted the tire on the spare wheel. It took about 2 hours. read more

It's that time again ... a Doctor visit for my baby If you have not seen the newly remodeled location for Big O Tires in Olathe, it is worth a visit !!! Having a clean showroom and waiting lounge and even parking lot makes an impact on my choices for an oil change !!! Mark and Kira and the entire team at the Blackbob location are so friendly and welcoming AND I do love being able to keep an eye on my car while she is getting her check up ... oil changed and rotated tires ... and she is good to go for another 3-5000 miles Calling in to get that appointment scheduled was also streamlined ... I was in and out in under an hour read more

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Big ohhhh NO is what this business should be called. From my experience the staff members at Legends Big ohhhhh NO must receive a spiff for being rude and refusing to understand basic automotive concepts. Olathe location read more

I visited Big O Tires on Black Bob Road in Olathe KS on March 1st, 2025 to get an alignment on my kids 2013 VW Passat. Another tire shop told me I needed an alignment so we dropped it off. The service guy called me shortly after to let me know the vehicle needed more than an alignment so we went back to hear the bad news. My service guy was not there so another shared the news. He proceeded to tell me that I needed inner and outer tie rods, a new axle shaft and that my battery would need to be replaced by the summer. I declined the repairs and took the vehicle to another shop. The new shop told me there was nothing wrong with my tie rods and the alignment was competed with no problem. They also told me there is nothing wrong with my battery and it looks great. I was able to get another shop to replace my torn CV boot, not the entire axle at a fraction of the estimated cost from Big O. This shop also stated my battery is in great shape. The estimate for all the work from Big O was $1,465 for everything they quoted. I got everything that really needed to be done for $350, including the alignment. The most aggravating part of my interaction with Big O is that this car does not even have inner tie rods, it just has outer tie rods. I feel Big O is just trying to rip people off, charge for things that don't need to be done and charge for work that would not be performed. What a scam! Thank goodness I am not a sucker. Shame on you Big O Tires and shame on your lying, thieving employees. You should be run out of town and run out of business. read more

This WAS my go-to shop for years for all things car-related. The service had always been timely and prompt; services were recommended when needed, but I most appreciated that they 'appeared' honest with me - so I wouldn't pay for unnecessary repairs. This was all BEFORE COVID. It's too bad that they were so desperate for business....they lost our family as a customer, and I really have to let people know about it. We took a car in for a simple oil change at the beginning of summer, only to find out that we HAD to have the most expensive kind of oil change and OH - new brake pads were needed, etc. There was a breakdown in communication here at home, so both of those services were approved. NO, we really didn't need THAT oil.....and the breaks had just checked out 9 months previously, so that was a VERY expensive ticket....and then driving home, we noticed sounds coming from the wheels that were never there before -- we took it back, and they told us we would need ANOTHER job done with wheels.....and they wouldn't accept coupon - saying NONE of work done was included in coupon deal. Needless to say, we didn't approve of the EXTRA job on wheels -- car is FINE and now we have a new car shop. I would have kind of forgotten about them, but they sent another coupon in the mail....saying that "they have missed me." That's not how one keeps "friends." read more

Natalie was really nice and got us in and out really quickly. Didn't take very long at all and their warranty certainly came in handy as it was a free tire repair. read more

I just took my car in for an alignment and Melissa was very helpful from the beginning with setting up the appointment to getting me checked out and the alignment tech was fantastic too. They got this done very efficiently and I appreciate that! Great work! read more

Big O Tires has some bad reviews at this location but my experience today was nothing but positive and excellent! I needed to get a screw out of my back right tire that was causing it to deflate really quickly. They got me in right away and estimated time was an hour to get it done...... When I expressed I needed to be somewhere in an hour, they had my car back to me in 30 minutes all repaired. I appreciated the guys who helped me and were very kind & took great care of me today. (one of them was new and in glasses, I didn't catch his name) but very friendly, wonderful service! Thanks Big O Tires! read more

So a practice for these folks is that they love to add tire protection insurance products to your bill without telling you. Check your bill before you pay these snakes! read more

Update: 21-Nov-19 Big O Tires called me shortly after posting my Yelp review. In addition, their corporate office replied to my BBB report. Their corporate office stated the local franchise is responsible for their own pricing, so they failed to take responsibility for operating the website and for disseminating inaccurate advertisements to franchises across the US. I am including a screen print of their BBB reply in this review. At the store, I spoke to a person named Jordon. He agreed with me that the advertisement by the cash register is misleading, implying it is included with their tires. He also said they are required per federal law to change them out each time tires are replaced. He said he couldn't understand why their corporate office failed to take accountability for their own website, because local stores have absolutely no control over making changes. Jordon also confirmed corporate is responsible for sending out the advertisement that was next to the cash register. Jordonstated he would get back with me about the refund. I have e-mailed him three times now at the e-mail address Jordon provided. I have yet to receive a reply and the account has not been credited. Prior to this experience, I had rated the store 3 stars. I am now downgrading the rating to 1 star. I have also filed a complaint with the attorney general's office for false advertising. 31-Oct-2019: We recently purchased new tires for my husband's 2017 Subaru Outback. It was between this location, Discount Tires, or Tires Plus. We decided on Big O Tires primarily because of several rebates: a $70 instant rebate, a $50 rebate if purchased on their credit card, and a $60 rebate from Yokohama. I first shopped on their website for tires. The website advertised a $70 instant savings on tires they have in stock. The problem is none of the tires we considered were in stock. When this was addressed with the store, they stated they know it is a problem, further saying just about every tire has to be ordered. They said their corporate office is not fixing the problem but they have been honoring the $70 discount. The website also doesn't list out pricing for alignments and requires that the customer directly contact the store. They also have a sign by the register that states the tire pressure monitoring system is included with tire purchases. They aren't. They actually charge $9.99 per tire. Now obviously, this is also a problem with corporate advertising. So I have filed a complaint with the BBB about how they are advertising products on their website and at their store. I have included a picture of the advertisement. Other than those issues, the service we received at the store level was ok and the employees were friendly and fairly knowledgable. But I wasn't horribly impressed when they tried to sell us on an unneeded break service, flushing transmission fluid, and several other services that had either been recently completed under our service plan with Subaru or recently checked at the Subaru dealership when in for service. read more

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They disappointed me by not having it done in the time allotted. When the manager found out he called, accepted responsibility and wanted to make it right. That was impressive. As a result I will continue to use them for my car needs. read more

Great customer service and even better pricing. Will return here for all tire, oil change, and brake repairs.

They were prompt in taking my car back for my 9am appointment. I made my appointment online and they confirmed via email shorty after. Their pricing was honest and straightforward. The guy at the front desk was friendly and sated good information. read more

I should have read the other horrible reviews before using these guys. A few weeks ago, I took my Toyota Venza in for service. Set my appointment online to save time (or so I thought). When I showed at the appointed time, they couldn't find any of my info and had no record of my appointment. They were very unenthusiastic and kinda acted like I was annoying them by coming in. Got the service done, and also got an unsolicited estimate for new tires, which were very expensive, so I passed. Fast forward to 1/7/19. I figured I'd try this place one more time. Scheduled another car, my Honda Civic, online on 1/6/19. My appointment was for 08:15 AM the next morning 1/7/19. I called at 08:00 AM to advise that I was in backed up traffic due to an accident, could they work me in for 09:00 AM? The guy who answered said "You know, this is going to put me behind for my next appointment!...." No further dialogue, just complaining without a solution. So, I said "So, what options do I have here?". To which, he said "...sigh...the best I can do is 3PM". I had enough of the poor service between these two visits, so I advised him I'd be taking my business elsewhere. Just around the corner is Maurer Tire Co. I called, and they worked me in right away. Professional, Thankful for my business and Courteous. How refreshing! Will be going here from now on. read more

Had a noon appointment, they confirmed and took my keys at noon. Well 6 hours later they finally did my oil change. Not sure why the have appointments. Was a loyal customer since they came to KC, with 3+ cars, well I am done and will be taking my business elsewhere. I asked at 3pm if my car was done and they said it was next, wow I did not know it was going to take 3+ more hours for an oil change (6 hours in total). read more

Had appointment at 3pm for oil change. I got here early. Waited 50 minutes before they got it in. I came here a month ago for a tire repair. Got tires at another big o. Guy said he couldn't fix tire. I said I had the road hazard insurance. He said he couldn't find it. Said he called the other store where I bought them and they wouldn't give him the info. I came back to pick my car up and he Said he just went ahead and plugged the tire even though before he told me he couldn't. I am worried that if I have another problem they will void the warranty because it was not supposed to be fixed. Haven't had good experiences at either of the stores I have been to. Also I asked them to top off the radiator and brake fluid. The service writer said no problem. I asked the guy if the anti freeze was ok and first he said he didn't know then said it was ok. read more

Absolutely annoyed at the fact I can't even call to ask a quick question without someone picking the phone up and immediately hanging it up. Not asking to bring a car in right now or otherwise be a pain, just a simple question. read more

Went in with a flat and tires that I thought were all needing replaced. Ryan came back after a bit and shared that there was life left on the tires and the flat could be patched. They were honest with me and saved me quite a bit of money. Will head back there when I do need new tires. Thanks again read more

I this place they handle everything carefully and expeditiously. I will continue coming here but hopefully NOT considering they're supposed to fix the problem. read more

I went to Big O over the weekend and got new tires and also had them do the following fluid and filter services Oil,Transmission and both Differential as I have a 4x4. The work performed was completed and I went home. Later that day I went to use my truck again and noticed that when trying to shift into Drive my linkage was binding. I called Big O back and told them I had a problem and they asked if I could bring it back in first thing the next morning which I just did. After looking at my truck they said nothing was leaking so nothing they did was the cause. I was informed by Gabriel that if I wanted to have them do another inspection I would have to pay for it. I just spent over $1400 and didn't have this issue before they did the work but now I have to pay more to get it fixed. I don't think so.I was not complaining that the work they did was bad only that the linkage needed a adjustment. I am very unsatisfied with the so called warranty. If any issue means you have to pay more money what is the warranty and extra warranty they sold me really worth. This was Location LOCO5 on 119th st and Black Bob in Olathe,KS. I hope the service at the other locations is better. Ronald Schexnayder Olathe, KS read more

On 4/21, I provided my tel. number and other information via e-mail, per their request of 4/19. As of 4/27 I have not received any contact of any type. I noticed that others who gave negative reviews received similar initial responses from the company. Maybe they never heard back after providing contact information. read more

They fixed my ball joints and did an alignment as requested. No pressure to add more services to up the price. They were very good to keep me informed. I will go back there for more car services. read more

Bought tires a year ago along with an alignment package Tires have been fine. However when taking it in for an alignment and oil change last Sat. Within 20 mins of dropping it off they called and told me the front brake pads and rotors were a safety issue and needed to be changed out. I asked what it would cost and was told 522 dollars but they could get it down to 482. I replied very emphatically No. Picked my car up a couple hours later. The oil had been changed I have no idea if the alignment was done. I was going to put brakes on myself the next day but upon taking the existing brakes off there was slightly more then 1/2 the pad worn off. They were doing their best to scam Sorry Big O we are done read more

Took my car in for an oil change. The guy tried to up sell me to a synthetic oil change...which I didn't have a problem with, but I asked for more information on why and the service manager, who was standing behind the man I was speaking to said if I was questioning their recommendations then I could go elsewhere. What?!? I responded that I just had questions and he said "I can refuse service to anyone who questions me". I left. I am a management consultant with an MBA. Big o tires...my advice is you cannot fire that service manger fast enough. read more

I called this location to get a price to mount my new wheels (that I got online from a different website) and I got the price of $24.99. Once I was at the shop and ready to accept the invoice, it was $30 per wheel, and the increase was due to them needing to transfer the TPMS from my old wheels to my new wheels. I didn't think that little work would warrant a price increase, but I didn't really care, it is what it is. The bigger issue was that the wheels were supposed to be mounted and balanced. Upon getting home with my new wheels on, after the car experiencing quite a bit more vibration, I realized there wasn't a single wheel weight on any of the wheels. When I called the shop and asked if they were balanced, I was told "we use a static wheel balancing machine so it should be good". Very incorrect... doesn't matter if you use a static or dynamic balancing machine, there are still weights involved to completely balance the tires on the wheels. Overall experience was a bit stressful and I didn't feel comfortable bringing my car back to that shop. Save yourself a headache and if you have any wheel and/or tire needs, head to KC Trends. You may pay slightly more, but your mind will be at ease and you'll be taken care of by friendly and competent staff. read more

I took my vehicle into big -o for an oil change Saturday around 11 picked it back up at 3 when arriving to pick up my vehicle I noticed it was backed into a parking spot and not pulled in witch I found strange but didn't think anything of it at the time returned home and parked my car in the garage!!! 2 hours later was taking my wife out to dinner went to get my Mustang and noticed a huge dent and hole in the back of my car on my bumper like they backed into something!!! They closed at 5. So I returned the next day and spoke to somebody named Dakota this guy is the biggest ass I asked him if there where cameras and he told me no what kinda company like this dosent have cameras and then I asked him what the area managers name and phone number where he just have me a name no number!!! I called another big -0 to get Nates number funny how that worked. Then I called The corporate office and they told me that that location had cameras! Wow so nothing Dakota was telling me was true I'll never do business here again read more

Big O Tires - Tires Near Me - North Olathe, Kansas

The poorest service I could have asked for. I went in for a simple oil change. The skid plate cover was not properly put back on my vehicle. It started dragging as I was driving and came off of the vehicle obviously damaged from dragging. When I called the store and talked to the manager Nick, I was advised to bring it back in. I was not close to that location so he told me to take it into the other Olathe location I was close to. I took it in along with the broken off part. The manager looked at it and told me he couldn't refund me and that I would need to wait at least an hour for them to get it back up on a lift to inspect...NOTE, I HAD THE DAMAGED, BROKEN part in my hand so it was obvious it hadn't been properly secured back on my vehicle. All I asked for was my $80 back for a piss poor job that was done. I will NEVER return for service or purchases at any location. I would recommend finding somewhere else for service as apparently a simple oil change is too much of a challenge for these technicians. read more

Got me in for my oil tires without an appointment and i was able to wait for it.

Do not take your car here for any repairs. They lie about repairs and do not have qualified mechanics. Save yourself the grief and find a different shop. Terrible communication/management. read more

Absolutely horrible! Called on Thursday to set my appointment up for Saturday at 10am. They had to order a tire and it was to be in on Friday afternoon I was told. Go in at 10 and NO TIRE. Was told they have another one at the lenexa store and would go get it. Told them I would come back at 1230. Came back at 1245 and the tire was was still not there. Was told it would be another hour. I have 3 kids and things to get done on a Saturday cant spend my time coming there 3 times in 1 day because you cant get it right the 1st time. Just absolutely unreal! read more

They will rip you off! Took my car there and they never did find what the true problem was, said it was the struts and I paid them $600, still have the problem. Car was in their shop 5 times and each time they said problem was fixed. Don't take your car there for any work. read more

I had an oil change and tires rotated at this place. I had scheduled an appointment for 9am on a Saturday and don't think they started working on it until 11am. Guys in the shop looked like they were on drugs. Constantly going back and forth in the garage like they forgot something. Anyway, I finally got out of there around 1pm. 4 hours to do an oil change and tire rotation! A few weeks after, I noticed one of my tires were low on air so I went to put more air in it and noticed one of my lug nuts missing. So I went back over to the shop and asked if they had accidentally forgot to put the lug nut on and if the person up front could maybe check if it was possibly in the back. No its not back there was his answer. Lug nuts fall off all the time. I really didn't know what to say to him but I know after that experience I will never go back to Big O Tires for any work. I have no trust with their workmanship or management. Its been now about 4 months and I went to Jiffy Lube to get my next oil change. They told me and showed me the oil plug was completely over torqued on and stripped. Not sure what Big O Tire did but again its one of those things you cant argue about with them and shows me how incompetent they really are!! read more

After checking the Big O reviews and prices online I booked an appointment to have new tires installed through the website. The next morning I received the attached confirmation advising that my appointment had been approved. I received a call from Jessica at the Olathe store on Blackbob yesterday morning advising that my tires were in and that she could fit me in during the afternoon, so I agreed to the new time. I arrived for my 4pm appointment at 3:30 and was greeted by a gentleman that seemed to have no idea what he was doing, but I let him know that I had an appointment and that Jessica had set it up. He asked what kind of tires I wanted and I again referred to my appointment and that Jessica had ordered Nitto Ridge Grapplers to be installed on my truck. He then asked if I meant the Nitto Terra Grapplers G2 as that was the Nitto A/T tire that he stocked. I again told him that I selected the Nitto Ridge Grapplers on the Big O website with my appointment, I showed him the attached appointment confirmation which clearly shows Nitto Ridge Grapplers and that I had already discussed this with Jessica. He went and found Jessica and then came back and said that we were all set and that it would take around an hour to an hour and half to complete the installation and alignment. I came back in an hour and half and the installation was not completed so I waited around for another hour and half...3 hours in all. They finally finished, I paid and then they brought my truck around. After looking over my truck I noticed that the Nitto Ridge Grapplers had not been installed, but instead they installed the Nitto Terra Grappler G2's. I asked Jessica about it and she tried to tell me that they were the same tire and that the G2's were just a newer version of the Ridge Grapplers. I let her know that is not the case and that I was at Chux Trux a couple of days earlier looking at their Nitto Ridge Grapplers and I only came to Big O because of the reviews and prices. She then tried to explain the Nitto Ridge Grapplers that Chux Trux carries are manufactured by a different company than the Nitto Terra Grappler G2's that they carry and refused to help me in any way. She said to come back if I have any problems with the way they drive and shut the door. I sent a message through the Big O website yesterday, but haven't seen a response. In addition to the bait and switch that they pulled and the poor customer service I get in my truck this morning and the tire pressure reads 4 completely different numbers...38, 41, 45 and 53. I wish I would have seen the reviews for this specific store versus Big O over all...maybe a great company, but this store is the rotten egg! read more

In April 2019, I had Big O rotate the tires I bought from them. My car was very noisy. I live about 300 miles from that store and was driving back and forth for cancer treatment and surgery. I did not buy the waranty for the alignment they did when I purchased the tires. Immediately after explaining my problem to Eric at the store, he adopted intimidating posture and told me they would check it out and see what alignment package they would sell me. I told him the problem was caused by Big O. He continued his "success by intimidation" attitude. I asked to speak to someone else. I phoned my son and told him what was going on. They checked my tires and said "they felt choppy". They checked the alignment. When the Assistant Manager, Robert, came to talk to me, I asked if we could call my son, so he wouldn't have to repeat himself & I wouldn't have to try to explain. We called my son and they had an argument. Robert refused to take responsibility and my son told him he needed to make this right. When Robert gave my son the number of the Customer Service Rep and they hung up, Robert became Verbally Abusive to me. I hadn't said a word to him. But I didn't back down. He snarled right in my face saying I had driven over pot holes to throw my car out of alignment. I am 73 years old. The most miles on my car highway miles from my many trips for treatment and surgery. I finally asked him why he was being such a jerk about this. He demanded I leave the store and wait for my car in the extreme heat. I told him I was not going to wait in that heat. He started to come around the counter, but another customer came in. I did not raise my voice at any time. I felt afraid for my safety. No one should ho through an experience like this. read more

Got the tires changed pretty fast

Went in to get an oil change and there were a few other issues with my vehicle. Talked to Gabe and he gave me the straight up deal on how I should fix the problems. Set me up with a credit card with same as cash for 6 months! Excellent service I only take my car here. read more

I took my car in because i had a nail in my tire. When I scheduled the appointment they never asked me what tire I had to check it to see if they had it in stock so when I showed up to my appointment they told me they didn't have the tire in stock so I had to come back the next day which was inconvenient. I ended up needing s new tire asked them to also do an alignment and as I was watching my car get serviced I noticed that when they were done with the tire they pulled it out and parked it and it never went on the alignment rack. When I was checking out I asked the guy that was helping me if the alignment was done bc I didn't see it go on the alignment rack and he told me yes that it was done and that if I had any problems to bring it back. Well I work at a dealership and was able to do an alignment check on my car the following Monday and in fact it had not been done so now I have to take it back again to get an alignment done that they said that they already did. Its ridiculous that i have make 3 trips when this could have been hamdled in 1. I will not go back after that. Ever. read more

The only reason I am giving them one star is because I can not give them zero! I made an appointment for an oil change and tire rotation. When I got there, they had no record of my appointment and said it would be at least an hour wait. I rescheduled for the following week. Two days later there was no oil in my engine and it was ruined. I called to inform them of the situation. At first the guy I talked to was very helpful and offered to tow my car. A couple days later when I called to check on the status of the situation, I was told the the guy no longer worked there. Eventually my car was towed to another Big-O location. They replaced the motor (finally received my car back three days later than promised) and in process damaged the shifter cable. They didn't even realize they damaged it and couldn't figure out what the problem was when I told them it was hard to shift into gear since the engine was replaced. They refused to take any responsibility for the damage they caused to the cable. I had to gave it fixed by a third party. I will not return to a Big-O, even for the free oil change or the free tire rotation they offered. My suggestion.... Don't go to Big-O unless you gave lots of time and money. This oil change ended up costing me over $1000! read more