Never let them fix your car at Big O except tire replacement. The McHenry Modesto is the worst one. They will fk your car. Last year, I had them serviced my brake/rotor and they broke one of the calipers and had you pay for it. They'll blame the owner they think they're stupid. read more

I was driving through Modesto when my trucks rear rim fell off. After many hours and two tow trucks I ended up here. Tony bent over backwards to fix my trucks rear rotors, and replaced the studs that had broken off. They installed my spare and got me back home to Fresno by closing time. No other shop was able to work on my trucks for days, and Tony got me back home that day! This was my first interaction with this franchise and it was great. read more

I had to take my truck back 3 times because it overheated and was making noises. They apparently "rebuilt" my entire engine only for it to give out just this past week. Now I have to get another engine for my truck. Customer service was terrible and rude. They didn't even contact me for updates on the truck when they had it for almost 2 months. Not only that I had warranty under MaxCare which is a $0 deductible for all repairs and they still wanted to charge me $1700 worth of repairs. Thankfully carmax refunded me. I would definitely not recommend read more

Took my car in for new brakes, Tie rods and shaking. Ended up paying over $4,000.00. Took it home to find that it was leaking radiator fluid all of a sudden. They charged me another 200.00 for new hose. Drivers side front brake sounds like it's rubbing and the emergency brake no longer works. Can't afford to take it back as I'm afraid they'll charge me again for their bad service. I should have gone to McCoys. An expensive way to learn. read more

Was not happy with man At customer service He chose to help people on phone rather then the three of us waiting in lobby to get work done Also the day before I came in at 3 pm and same man said I should come back at 8 am So I did After he was on phone with customer I said Why don't you put them on hold and help your customers But he did not So after a few more minutes I decided to take my business somewhere else Probably saved me a bunch of money . hope they learn to help customers in lobby first than help phone call customers read more

Great service and very helpful! Tony helped me out went the extra mile to help me get what I need. Thank you!

I really like this place. Although it recently changed management or staff I still like bringing my car for service since 2017.

Arrived for my appointment at 10, it's now 1:15 and my car has been in the 'Express Lane' for quite some time, the slowest ever person is working on my car. Yes, also delayed because they wanted to sell me something. You be the judge Next time bring your car here or take it someplace else? It's 1:20....... finally. read more

If I could leave 0 stars I would. All I can say everyone working here and including the owner are CROOKS. I have this place a total of 4 changes in my past experience. You call them and they tell you different . You show up and their story switches. Save your time and go else where. read more

I was called by big o letting me know I was due for an oil change. I went down on a Saturday morning to drop it off. Customer service is non existent. "BE with you in a minute X 8" = 8 minutes. The guy had several side conversations with random people and coworkers coming in and out as we stood there, waiting "just one more minute" I have taken 5 of my vehicles there over 20 years. That will end today. A word to Big O leadership on customer service. The most important person in your waiting room is the customer. Think twice about when you say, "be with you In A minute".. FYI, Customer service here is terrible now that Tony's gone. I've been taking my vehicles here for 20 years (I have three) and was always treated great by Tony. read more

I suffered a tire puncture, so they did a "free" repair. But less than a year later, after we moved away, the same tire suffered another nail. But the shop where I live couldn't repair it again because of the shoddy workmanship. And that doesn't include the damage they did to the sound reading foam in the tire. Now I'm replacing a $300 tire with more than 50% of its useful tread. "Free" is definitely worth all you pay for it. read more

While driving to Yosemite National Park, I had a blow out on Highway 99 in Modesto. AAA came & put on my spare. From there I drove to the Kia dealership to see if they could provide me with a new tire as stated in my lease. Unfortunately, they did not have the correct size tire. The service rep recommended I try Big O tires just down the street. Not only did they have the right tire, they changed it immediately, ahead of other cars that were already being serviced. The staff was concerned, friendly & very helpful. And the price of the tire was reasonable. Even though the whole drama set us back about 90 minutes, the experience & expertise of the Big O tire staff helped us get back on the road quickly. read more

I went in for a standard oil change, and they went above and beyond! They were courteous and professional. The experience was great, I will most definitely be coming back! read more

These guys are scam artist! I brought my car in for some new brakes and tires and I had several items stolen from me including an iPad and $100 Bill I had left in my console. read more

I needed to change our suburban tires so I went here. The person at the counter was nice, gave me a price that I think was reasonable. I told him that I wanted all the sensor to be replaced and they did it. They also replaced the bulb in the tailgate with no charge. They told me that I could open a credit with their company. I will be charged the same amount and I can pay it for a year with no interest rate. So I did. All in all we didn't have to pay it all in one billing's and we are happy with their work. read more

I got a new set of tires here and then drove my car to park It in my parents garage. I noticed an issue with driving the vehicle and pulled over to look at the tires because the car felt shaky. I go look and my back left tire bolts are loose! 3/5 of them. called big O and was told to call a tow truck and send them the bill. I am now late for work because I'm waiting on a tow truck. do yourself a favor and double check your tires before you leave here! very frustrated. read more

Big O Tires - Tires Near Me - Modesto, California

I was able to drive here leave and come back but not drive after they worked on car broke three lugs and said $500 to fix I said no and left going 10mph because wheel was about to fall off car had to get tow to make it home. Costco has lower prices for same tires and free installation. Paradise tire McHenry $50 alignments. We need to come together as community and do something people lose loved ones over negligence or untrained so called mechanics that should never be allowed to touch a car. read more

It's unfortunate however I will not be doing business with Big O Tires Modesto Mchenry ever again. I had some equipment stolen from my vehicle, and some merchandise that was new Totaling about $2600. The store manager and assistant manager Terry and Tony stated they would take care of it and the owner Vik does not want to take ownership of their mistake. Now I have to take them to small claims court to and deal with this hassle. Thankfully I have a police report and video evidence of my belongings being stolen and the court and Judge should side with me on this. read more

I have been taking my cars to them for a couple of years now and have been very satisfied with the work. They are very responsive and charge what they say even if it goes longer than the estimated time. read more

Unfortunately I ran over something that damaged my transmission & a few other things under my car. Curtis & Kaila did an excellent job of dealing with my insurance & expediting the repairs. They kept me informed of everything going on. I would highly recommend them. read more

Customer service here is terrible now that Tony's gone. I've been taking my vehicles here for 20 years (I have three) and was always treated great by Tony. Tires, suspensions, brakes, you name it; he did it at a fair price. I went in today to get a nail removed from one of the high end Cooper tires I bought there (after the manager said there was no wait) and was told it would take two hours. "Now there are five cars in front of you." Really? In 7 minutes? I asked if they would top off my radiator fluid; something Tony did without being asked and got told that I'd have to pay for a $230 radiator service if I wanted that. I was going to buy five 37" Cooper tires for my Jeep gladiator from them, but now I'm taking my business elsewhere. New management needs to learn how to treat their customers. I'll be going to Robinsons Auto from now on. I miss you, Tony. read more

If I could rate 0 stars I would , well first off they took 5 and a half hours to do a oil change on my car, I had a Groupon for but then there was another $10 I had to pay on top of the Groupon cost, which is such crap. The waiting area was disgusting looks like no one has attempted to clean since before the pandemic, they had trash and debris covering one of the doors which I thought would be a fire hazard but I guess not, then once i finally got my car done they had messed up and didn't put the plastic pice that covers the oil filter , so while driving home it scraping against the ground, do not go here anywhere else would be better than this place. read more

Three stars only because the customer service rep was great. Kevin was friendly and attentive BUT it was the actual Service men who worked on my Van that did not do their job right and that's what really matters. Service men get 1 Star. I went in to get my oil changed & when they did their routine fluid checks they did not put a few of my caps back on & they spilt some oil on my engine so now I smell burning oil after a drive, so annoying. Mind you I skipped the tire rotation & alignment since I got service for that recently else where, so they had the time to make sure to put my fluids caps back on. Was it because I am a female that they think I wouldn't notice? And try to use the "you brought it like that" card. I always take care of my van so I notice things like this. Unfortunately I didn't think to look under my hood right after their service because I trusted them. I had to go out of my way and buy new caps for my van's fluids when it could have been prevented. Never again. I will just stick to Valvoline's Oil changing service because I never had a problem like this with them. EVER. read more

I get the distinct feeling that the staff is making up tire issues. I've been here twice now and that's my take away. I have never felt that was about tire shops before this one. read more

Don't be in a hurry for anything. Oil change took almost 2 hours. Previous trip tires took three hours. Do not recommend taking a vehicle there for mechanical issues - they just throw parts at the problem- not good troubleshooters. read more

My mom and I went in for an oil change on each of our cars... on my car (dodge charger) they took me out to the shop, they stated I needed new tires I told them that is funny I had my tires changed a year ago plus the same company that put my tires on 2 weeks prier to this oil change just changed my brakes & rotated my tires they would of seen it and told me. they guy stated well I am telling you right now your tires are showing signs of dry rotting. I then explained just do the oil change like I ask & i will contact the tire shop that put them on they are warranty. I finally had a chance to take my car back today to the org shop that put my tires on they put it on the rake i showed them what Big O stated and showed them the invoice where big o put it on the paperwork. They said there was nothing wrong with my tires at all. are you kidding me.... grrrr Next my mom's car we left Big O after both our cars were completed I dropped my car off at my house which was right down the street by the time i got in her car it was smoking all over my mom was panicking thinking something was wrong with her car (she has a new car) we popped the hood they had spilled oil all over her manifold for 2 days her car smoked and the smell was horrible we had to keep the windows up because it was raining. I will never take my car back to them and i will not recommend anyone to take their car here. read more

Big O Tires - Tires Near Me - Modesto, California

Kaila And Andy. You guys rock. Thanks for getting me aligned, protected for the next time I hit a curb, and making me laugh. You guys rock.

Went in with a flat tire hoping to fix it only but no luck ended up paying $300 when i was given the keys and receipt gentleman there asked if i had any questions and i asked about warranty, he replied i had to purchase something through them and i had not done so. Well noone offered anything to me, Lol! Now i know. Love the fact theyre open saturdays :) read more

Excellent customer service. These guys have it together when it comes to keeping the customer happy; from answering the phone right away, services updates, to simply opening the door for you with a smile. Tony is very knowledgable and ready to answer any question you might have along with Chris. They allow you to check your car out at anytime and keep you updated with exactly what's going on (bad or good). I was even able to take before and after pics which was a shock to me! Could use an update in the vending options and entertainment for those waiting. Definitely recommend coming here for oil change, alignment, rotation, tires, suspension needs, etc... as they will do what they can to work with your financial situation. I will be coming back for sure. read more

Big O Tires - Brand new! - Tires Near Me - Modesto, California

Tony from Big O Tires helped me out a lot and hooked me up for my tires, rotors and brake pads, I highly recommend to come by this place they give u the best quality and they get things done correctly read more

Called to find out if they could change my starter. Waited on hold for a long time, then when someone did finally answer I was asked to leave a call back number. No one called back. Went to another shop who cares about customer service. read more

I have been using Big O Tires, Modesto for at least five years. I typically make an appointment so I have had very minimal wait time. The staff is always accommodating and friendly. Yes, they may try to upsell, but you can always opt out of whatever they are offering. Thanks for taking care of my little Chevy Spark with the eyelashes! read more

Big O Tires - Tires Near Me - Modesto, California

Best service I've ever gotten! Had a completely flat tire due to a nail, went to Costco first (stupidly) they told me they would not fix my tire or sell me a single tire & that I had to buy 4 new ones in order for them to do anything & that it would cost us almost $1000, my car is not AWD so I can replace just one. Went to Big O & they said I don't even need a new tire, just ran over a nail. Patched my flat & didn't charge me a dime! This is my new tire shop for life! Amazing people read more

Others have noticed as well this place is not the same without Tony. Oil leak is actually worse than when the car went in and now they want additional 400 to fix what they screwed up. read more

I just moved here from Southern California. My tires on my truck were shot. So I googled tire place near me and big O tires came up. I showed up they gave me a good price. Customer service was absolutely amazing. I highly recommend it to anyone and everyone. read more

Had tire pressure light on, and a piece of undercarriage sticking down, dropped off car at 10:15 and was told if I don't hear from them by 1 to give them a call. Returned at 2:15 nobody had touched my car, told really busy with appointments and that they eould.have by end of business. Original guy tells me, "I said call, I didn't promise it would be done. It's New Years week" website says they close at 6, I got back at 5:32 they closed at 5:30. Still don't know if my car is fixed. Going back tomorrow to get my keys and go elsewhere. Terrible customer service. read more

What A lifetime 'WAITING' nightmare. The waiting area is a cold dark sanctioned area of an older facility still freezing cold. And the vending machine is loaded with over-aged and expired snacks. So, buyer beware. And THATS just the waiting area. The 'wait' time itself actually begins with the staff throwing your ride up on the racks, and never touching it for the first hour. after the first hour passes, they remove your old tires and let you sit for another 2 hours. THEN! after the 4 th hour passes you get to watch the rest of whatever workers they have left, go home for the day. But that happens just after you have already watched at least 6 other vehicles who came in AFTER you. Get serviced first! And this is just for a free rotation. Never going back! Marks a liar and the staff sucks! Not how you treat Big - O Card holders! Piss off! You guys not only suck! You swallow! Much better and faster service on 7th St! Got somewhere to be? Don't go to Big O! Your clothes will go out of style before these jerks get off their asses to get anything done. And they'll always blame it on being shorthanded. When you can watch the whole caper for yourself. Boy do I miss the days of Grand Auto! Talk about SERVICE! Sears even bitchslaps Big O in customer service. Slooooowwwwwwwwwww!!!!! And on purpose! Going to Big O? Dont make any fucking plans read more

Recently went in to get tires mounted on a one off set of custom 3 piece wheels. They were very careful to take great care of my wheels while installing new tires. A few other shops refused to do the install out of fear of damaging such high end wheels.I am very pleased with there service, price and level of customer service i received. The manager Tony goes above and beyond to insure each customer is fully satisfied and well taken care of. I will only use them as truly stand behind there work . Couldn't be more happy and will only go to them for my auto repairs and tire needs. read more

They are so slow. I was told 30 min. wait time it has been 2 hours. The waiting area is so dirty it should scare normal people. I have disabilities and can't wait for this long of a time period. It's so sad. read more

O...M...G.... These guys are amazing!!! Not only have they been around for a few decades working and building in our community but gave us an amazing deal on our transmission. We barely made it to their shop. They got us a quote and rented us a car until ours is finished. I can't say enough about Tony and Terry. Good guys excellent reputation... read more