Big O and Brian were awesome. I had what turned out to be a screw in my tire. I left my car at about 10:15am to get the flat fixed while we went to rent bikes. There was no rush to fix it, but by 11am Brian is calling to say the car was ready. Friendly group, took care of my problem and kept me informed. What more can I ask? I'll be back for future work simply because of the service on a flat tire. In new world of AI, I love personal service. read more

Dropped in with a slow leak in right rear tire. Although it took longer than first told the crew fixed it! When I went to pay the bill the manager said no charge. Wow. They showed me the tiny screw in bedded in the tire. No cost = great value.. read more

Bill was amazing and completely went out of his way to get me a new tire and get me back on the road. HONEST and just a good human!! I recommend this Big O! read more

We were pleasantly surprised to be offered a free tire rotation without any purchase. Their phone customer service was very responsive, and Bill was very helpful throughout the service. read more

I found a nail in my tire, so brought it in. Didn't have an appointment, but Bryan got me in and out very quickly and with excellent service. read more

Great, quick and friendly service after our crisis with riding on a spare for 60 miles, thankful for their Saturday hours. Shout out to Erika Lujan, she exemplifies great customer service read more

Our long trip was interrupted by a flat tire. The store fixed our tire and added air to our spare. The mechanic was friendly and eager to help. read more

I have edited my 1 star review as we were able to visit again with a much better outcome! The work was done on time and under budget. Perhaps the manager really did have a heart to heart with the front staff! read more

near disaster....you go to a professional establishment to have a job done right. shortly after an oil change at Big O, I noticed mild dripping on the ground, only to find a damaged filter poorly seated leaking oil. After driving back to Frisco, I noted oil sprayed all down my truck and trailer coming from this.... the technician replaced it when I got to the shop, but showed me a filter that he said was the problem with a faulty O ring... only thing was the filter he showed me was unscathed on the surface...not this filter that was installed. Cover UP???? I won' t give this Big O another chance... almost cost me my 2022 truck's engine... read more

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Was not able to fix a tire when they are open would not answer the phone and when I walked in they wanting to charge $80 for a flat tire which is insane read more

Erica is always so kind, friendly and knowledgeable when I need something. She makes sure that things are done within the timeframe I need and makes me feel my time is valuable. When I need new tires, she does her due diligence to make sure I get the best for my money and that at the same time I get a good quality tire that is safe. Big O is lucky to have such a great employee. You do not find people like her in the workforce much anymore. Thank you so much Erica!! read more

Did not want to help me get a tire fixed. We are not from here and it was the only place open. The guy said they had too many things to do and couldn't help. read more

Do not go here. These people are thieves and liars. They quoted me $950 out the door price for my tires and then charged me $1045 when I came to pick them up. I feel cheated and abused. read more

This was the second Big O Tires I went to, and it was just as bad as the first. I cannot believe a tire shop will sell you a tire but refuse to install it. What's the point of even coming here? The employees act like they don't care about customers at all, and the manager's attitude was unbelievably rude. Two different locations, same terrible service. This company clearly does not value their customers. Save yourself the time, frustration, and money go anywhere else! read more

I'm sorry I'm going to have to share our story. Went in with a screw in our tire and they tried to tell us we needed to replace all 4 of our all-wheel drive tires. My husband has been in the car business for many years and knew immediately they were trying to pull the wool. Manager came out and was like, "oh yeah well you definitely don't need all 4 replaced hahaha." and then said well yeah you'll need to get a new tire. We said ok. But THEN said they could just patch it. Wow. So they patched it. Got back to our Airbnb and it was still leaking air. We called them and they said "ok we will order a new tire and can get to you and put it on the car if you arrive between 7-9am tomorrow. We got here at 8:15. "Well, your tires here but we can't fit you in to put it on until tomorrow." The misinformation wheel forever spins here. So we're like, fine, give us the tire and we will find a place to put it on for us today. We bring the tire out to the car and IT'S THE WRONG TIRE. WRONG TREAD, WRONG BRAND, WRONG EVERYTHJNG. HOW? In the end we kind of had no other choice but to keep the incorrect tire that won't even work in Texas because of the heat. They're crazy busy every single day. Not a lot of other options in the area. I will thank the individual that at least got that tire on so that we can just drive home. Value for the tire is good so we can resell it but jeez!!! Be ready. I think the employees do what they can with what they've got but it was just no fun at all. read more

I came in completely lost about what tires are best for the winter and Trish gave me options and helped me pick the best tires. Thank you, for the great service. read more

Lakisha rocks! Very friendly! Small town with big service thanks! Love this place and smells great!

Great experience while on vacation! The team helped us get our rental car tire fixed. Great value!!

Rental car skid plate was dangling and making a horrendous noise. Hertz Denver spent an hour trying to figure out where to send me in Breck, but no joy. Finally they asked me to drive 10 miles to Big O in Frisco. Those fine people reattached the skid plate and charged me ... zero! Thank you, Trish, for your friendly, speedy kindness! read more

Came in on a last note because my tires were shaking the whole car. Poor installation from a different place. Anyways I had an appointment with the other Big O tire in Eagle Vail but couldn't make it there in time before they closed so I came to this location. The manager Denis was overwhelmed with other people but was still able to help and took the time to listen. The waiting area it self was clean and there was plenty of coffee. The parking lot is a bit small. read more

Had nail/ metal in rental car tire. They fixed it efficiently and effectively. Thank you!

They helped me so much when I got a flat tire passing through Colorado. I'm not from the State so I didn't even know where to call for help! The service men were professional, quick and kind. The general manager was excellent and help me with a discount. Thanks to them I was able to get back on the road to finish my cross country tip. I'm very grateful and would recommend the service to anyone. Thank you Jim and Jasson! read more

TL;DR : Don't bother here, go to discount tire in Denver! Did all this below for FREE w a smile after hearing we stopped at Big O Had nothing but disrespectful, and dismissive people working this Saturday. Acted as if their JOBS were too hard for them to accomplish them, and gave out bullsh** excuses to dodge doing so. Had a flat tire out in Frisco, and they refused to help us at all. I changed it,and brought the spare and flat tire in for a quote on how long the tire repair would take, and if the current spare was rated for long distance travel as I was beginning a cross-country road trip. After I asked if they could check out the original tire, I was told "we don't do tire repairs 30 minutes after opening". What?? This is "Big O Tires" right? Is it suddenly a dairy store?? After realizing this location is staffed w kids who are more concerned w their dab pens then their jobs, I asked if he'd come look at the tire and give me some friendly advice concerning the trip. He then told me "we don't do that, we could be liable for any damage caused to your car". I'm genuinely confused if this guy was on his first day or just doesn't like his job. Will be dodging any Big O tires and not recommending them to anyone in the valley. Absolutely worst customer services, and probably a blessing, as they aren't capable of changing a tire at a tire shop. Discount tire was Extremely helpful in Denver! Ask for Greg! read more

Visited this location today and had a great experience as a customer. The guys here were really knowledgeable, quick and friendly. After being there for over an hour, I found out I had to get all new tires. It was 6:56 pm and they closed at 7:00. When I asked if I could put in an order and get the tires in the morning, because they were closing, the guy at the front (forgot your name sorry!!) didn't even think twice before saying, "no problem we can put them on right now". They stayed open an extra 45 mins and I got to save myself a trip back to the shop in the morning on a bad tire. Amazinf customer service. Highly recommend if you're in need of tire help. 10/10 read more

I have been a customer of this Big O for 30 years. When they changed my snow tires out in October, they wrecked my Tire Pressure Sensor, replaced it with an aftermarket unit, and then feigned ignorance when the Lexus system rejected it. It cost me 3 visits to Big O being treated rudely, and then $175 at a competent tire store to learn I had to replace with a Lexus factory sensor. Tires are their business and I would think they would know that tire pressure sensors are not all the same. When I provided the manager with all the receipts and evidence of the issue, she ghosted me. I will never set foot in this store again and recommend everyone use Summit Automotive in Silverthorne for their tire needs. read more

We had a flat came here and they were Quick & efficient Trish helped us super quick. 20 minutes in and out read more

We needed an oil change and A new tire. No huge wait and wonderful service. During COVID. I'm a repeat customer for sure.

We got a flat tire and they refused to help. They said that they had customers in front of us and they wouldn't be able to help. It being the weekend and small towns it left us stranded. read more

This place is ridiculous. I brought my F150 here to get an oil change and get my brakes replaced at 7am. When I arrived they had just opened and there were three other customers ahead of me. They were all checked in and then it was my turn. I spoke with the employee and told here what services I needed. I asked her if they would be able to have it completed by 1pm. She said yes. She took my name and phone number to call me when it was ready for pickup. I left my truck there and got a ride home. At 1:30pm I had not heard from them so I decided to call and check the status of my truck. The lady that answered the phone told me that the oil change was complete but that I was going to need brakes. I told her I knew that, that's one of the reasons I brought it in. I asked of they had replaced the brakes and she said no. They had not even started it. I asked why and she said because they needed my approval to do the work. I again told her that's why I brought my truck in at 7am when they first opened. She proceeded to tell me that if I wanted to get my brakes replaced it would take them around two hours to get done. I told her no. I went and picked up my truck and took it elsewhere to get the work done. Which was done in 45 minutes. I will not be coming back here and I would recommend everyone look somewhere else to get you vehicle serviced. They are in no hurry and their customer service is less than desirable. read more

I came in on a whim after I got my rental car from Eagle airport and I was staying in the Frisco area. My rental car had a malfunctioning windshield wiper fluid dispenser and I desperately needed help to fix it in the snowy conditions. I came in and explained the situation to the attendants and they were more than happy to help me out. The staff were so helpful and polite. I didn't get any sense of judgement from them at all regarding my lack of knowledge regarding the car situation. I walked to the Walmart in the same plaza for a bit and by the time I got back it was all fixed up! The attendant explained the problem to me and how they fixed it. Highly recommend coming here for any maintenance needs. Great people great service. read more

Got there at 9:00 for an oil change, at 1:00 I asked how much longer, I was rudely responded to with "your rental service said they wouldn't pay for it." I asked how long ago they said that and I was told "a couple hours" .... Why was I not informed. This isn't the first time I've had a rude customer service experience. They won't be getting my business ever again, read more

Chivalry is not dead at this tire shop! I was in a real bind today when my Honda rental car decided to have its skid plate come loose. I scrambled to a nearby valvoline with my toddler in tow, they were slammed and understaffed and the wait was at least an hour; luckily the gentlemen at this tire shop next door, who had their hands full themselves, made the choice to help, and got us back on the road asap and even refused to charge us anything. I was speechless, to say the least. I don't know what service the person reading review is in need of but I can tell you these are good people, and this should count for something. read more

I was on vacation in Brenkenridge and got a nail stuck on my tire. Took my van here to get the nail removed. They were busy but they were able to squeeze me in. The place is clean and spacious especially with covid. Friendly customer service and very helpful. They removed the nail and did not charge me for service. If you have any car issues, stop by here. read more

From exit 192 we called AAA and BigO. They had the tired and AAA supplied a jack Nd air to our spare. Back on road start to finish with travel time and 4 new tires . . .2hours . . .amazing read more

Big O Tires - Flat. Call AAA and Big O. From flat (with no jack) to 4 tire replaced total travel time from exit192 to repair, 2hrs! Amazing! - Tires Near Me - Frisco, Colorado

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We picked up a nail in our tire, and Nick anticipated an hour and half wait when really it took less than 45 minutes! Absolutely incredible service, extremely friendly and helpful. read more

This place is one of the only tire shops in town. With so many all wheel drive vehicles in the county, they're not one to fix a tire, they're not one to sell one tire, they are wanting to sell almost everyone four tires. Whether you need it or not. I found them to be borderline rude, and although I can't prove it, on the shady side. I'm not convinced that the tire they said was mine, that could not be repaired, was mine. There are some alternatives across the street. I will check with them before I give another nickle to Big O. read more

If I could give them 0 stars I would. I have had great experiences with this company the last couple years. But on 11/14/2023 I went in to get an oil change from this facility, as I've always done, and left about an hour later with a car that I thought got its oil changed. I was charged for this oil change and told that it was done by Brandon Estrada. A month later, 12/13/2023 my car starts making odd sounds, and I'm in Denver for the day so I stop by a shop (that was not big o tires to get it checked out). Shortly after the visit they let me know I had no oil in the car which was odd because I got it changed a month ago and my oil changes last me at least 6 months. The lack of oil could've destroyed my engine therefore destroying my method of transportation, and as a low income individual this would've been detrimental to my finances. Not only that, the engine oil filter cover was also broken (maybe by its age or weathering or maybe by a mechanic that tried to pry it off but couldn't and broke it in the process aka the reason for not receiving an oil change). When I went in today 12/13/23 to get a refund and possibly some added compensation for the broken engine oil cover, and time missed of work because of this inconvenience, I was met with gaslighting from the general manager. Asking me about the broken part and "since I obviously was given the run down by a mechanic" what it was and what it does. She also stated "why would we pay for something "we broke" if we never did the oil change in the first place" which baffled me. Because why are you charging me for a service you never did and putting my cars life and potentially my life at stake. I was then refused a refund once I stated they would be hearing from me on Yelp. It is obvious to me now that I was only seen as a dollar sign to these individuals and not a human being. I hope the general manager heals all her wounds that could cause her to treat me in such a way today and I hope this company does better next time. read more

I'm a young girl who travels a lot, started using this company while I was in Arizona and it was awesome service with very respectful people. The people at this location definitely could be more respectful to their customers, it took two hours for a tire rotation and oil change. (Never took longer than a hour in az) I didn't ask to hurry it up or anything, until a worker asked what vehicle I was waiting on. After that they acted as if I was rushing them and they were just out right rude about it. I have a little screen in my car that shows my speedometer, that was left with fingerprints and smudges all over it by the time I got my car back. There is no reason for that to be touched. If this was my first experience with big o tires I'd never go back. Just to add to this already bad review, they have no respect for your vehicles. Also I've never left a bad review anywhere I've been but this is just ridiculous. read more

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I was on a road trip and my coolant light came on as soon as I hit Frisco. I pulled into Big O and the manager immediately got into getting my situation resolved. Not easy as I own a Land Rover and getting anything done outside of the dealership is nearly impossible, but that story is for another time! They took care of my vehicle and ..,, wait for it ...,. There was no charge!!!!!!!! I took care of the guys myself and am completely, more than happy! This business gets old fashioned values! Mike read more

Very deceitful. Avoid at all costs!! Went in to get all 4 tires replaced. We thought it was done so we went in to pick it up and the guy said they hadn't checked alignment. I told them we would wait. And hour later we picked up the car and they charged us for an alignment. The desk guy said I asked for an alignment and I clearly said to just check it...which is free. The front desk guy was obviously annoyed that we accidentally came in early. Will never go back. read more