Very professional and kind crew took in the old Ranger (I am borrowing till I can buy a new car after my escape died). Went above and beyond to fix it up and were very patient. They explained everything when asked and made sure my car was fixed! Thank you!! read more

I hope I'm reviewing the right store. I'm reviewing the Big O on Fairview. On our way to Boise we had a tire completely fail. At 80 mph it just came apart. I decided to get all 4 tires. The "Black Friday" deal was good and at the perfect timing. I appreciated that while they were installing the tires the technician noticed a couple things on my truck that need attention. I appreciate being told about that. I got good care and I was very comfortable through it all. THANKS BIG O!!! read more

To Whom It may Concern: HI, The time it took for your crew to do my simple oil change and simple tire rotation was CRAZY ... My truck was in the service bay over 2 Hrs... I'm a 73 yrs old man, I could have done 3 of those in that time span even at my age.. I've worked on cars and in service stations since 1966 to late 70's.. If I worked that slow I would have been FIRED.. Whats was it with them doing the oil change on the floor and with a creeper???? and the tire rotation with a Floor Jack???? Are they that much UN trained??? My Truck was pulled inside in a car hoist bay.. Just using that would have or should have cut there time in more than half???? and they moved so slow it was STUPID... I well NOT ever go back to your store and never recommend anyone to your store.. I still can't believe how long that took and how slow they moved.. Thanks for wasting my time read more

Great service, hands down. Went in for an alignment to fix a wobble, figured I'd get some tires also. Upon paying I was told I wasn't getting charged for the alignment since it was dead on and turned out not to be my issue. Repeat customer due to the fast honest service over the years. Thank you Big O. read more

Big O Tires - On the alignment rack - Tires Near Me - Boise, Idaho

Great, fast service. Came from out of town with a nail in my tire and they fixed it up super quick on the house. Grateful for kind and efficient customer service! read more

I had an appointment today at 5 p.m. to get my tires rotated. I showed up at 4 :46 p.m at the front desk and told the associate that I had a 5 p.m. appointment. He promptly told me that he could not honor my on line scheduled appointment and that I would have to reschedule after driving for 35 minutes to get there. Luckily I had a printed copy of the appointment and he took it and quickly handed it back to me and said they would not honor it as they were too busy and close promptly at 6 p.m, and it wasnt even 5 p.m. yet. I then asked to speak to the store manager and again he rudely told me that the manager wasn't there and that he was done discussing my issue with me and immediately ignored me and would only stare at his computer monitor with no more resp onse. He was very rude and disrespectful and clearly hasnt a clue or comprehension of who keeps him in business. I left this store after being a loyal big o customer for decades (many other locations) and will never return to the store on 7199 W Fairview in Boise again. DO NOT DO BUSINESS WITH THIS STORE. WORST BIG O EVER. IT MUST BE INDEPENDENTLY OWNED AS I AM SURE BIG O WOULD NOT TOLERATE THIS TYPE OF TERRIBLE CUSTOMER SURVICE!! THIS IS THE team THAT YOU CANNOT TRUST! read more

Great place to have your vehicle worked on. Knowledgeable employees and very pleasant! read more

Big O Tires - New wheels on the whip! Thanks Robert! - Tires Near Me - Boise, Idaho

Highly recommend this location after 2 days of my trailer sitting at the nampa store and the mgr being too busy to call re the warranty came here and they called within 15 mins of me being here! Great customer service!! read more

I got towed here because I had a blow out. They were so helpful and I purchased 4 new tires. They had me back on the road very quickly.

car was not driving as it should, took it to Big O on Fairview off of Cole and they found the brake rotors were warped. they had me call the Big O on Fairview in Meridian to see if they were still under warranty. they informed me I just missed the two year time frame and it would cost me $400 to get new brakes. this Big O (Fairview & Cole) said my brakes were good and they took the rotors to O'Riley and had them do some magic and reinstalled them at no price whatsoever! not even labor! they cared about doing what's right and the other store couldn't care less! this is a place worth going out of your way to support. read more

Purchased tires on their website two days ago, and set an appointment to get them installed today. Or so I thought. Even received the confirmation email from them. Arrived at the store, and they could not find my appointment. After some digging they were able to locate it, but said they didn't have the tires in stock and could only get them from Florida, but I would have to pay the freight charge. Said that he called and left a voicemail to tell me, but of course I never received it. Their solution? Sell me a pair of Big O brand tires instead, at a $300 premium over the ones I ordered. They even snuck in the extended warranty into my original quote, which I had declined, in order to make the price comparison closer. Attitude the whole time. Basically not his problem. They were pretty busy, so I doubt he even cares about losing the business. He certainly didn't act like it read more

We went to the Fairview location in Boise to have an AC issue checked out on my truck. They not only fixed the issue but Noah had excellent customer service and we were in an out in just a few short hours. Great value, service, and honest pricing. We would recommend these guys to anyone and everyone! We will continue to use them for ALL our vehicle needs. Thank you Noah! read more

I was told my front breaks were paper thin and should be replaced asap for $600. Took my car to another place and they said my breaks were at 20%. They gave me an estimate to fix them for $300. Not only did Big O try to tell my breaks were done when they had 1/5 of their life left, but they also tried to rip me off. And they pull something like this every time I go in repeating this cycle of shady work. I will not be going back :) read more

This has got to be the worst Big O experience I've ever had. I brought my car in the get new tires, new brake rotors/pads, an oil change and transmission fluid dump and wheel alignment. All in all I was quoted just below 1k. No problem, I came in early knowing it'd be a lot of work, and wanted to be first. I tell the guy over the counter that I have my own rotors and pads in the car would they be willing to install a 3rd party part? He says yeah no problem. I head home, I'm told it should be ready around 2pm so comes around 3 I give a call to see eta. Say this will give me a call back in 15 mins. An hour goes by I call back, and I was told just come right before we close. I pick up my car and drive it home, the next time I drive it to work the breaks sounds like a screeching train horn. I come back immediately as it was a wretched noise, and embarrassing every min I was driving. Turns out whoever did my breaks did a horrible job because the front two tires had the rear wall rubbing against the rotor. I was told I'd have to come back because they were so slammed, me kinda upset because the amount I just spent for a job well done, and the possible wear and tear on my vehicle he sends someone to try and help. He only took off one wheel to repair. The driver side still sounds like crap. I look at my invoice that day to find they never used my rotors and pads and charged me for theirs, completely contradicting what I was told. Then to realize my alignment is worse than when I first dropped it off. I feel I was truly scammed, except for the tires and hopefully they truly did my oil lol. Worst auto shop experience I've ever had. read more

* Note: I've been going to this Business for over 15 years. They have NEW OWNERS here. BIG O TIRE STORE #12995 Location: 7199 W Fairview Ave Boise, ID 83704 (208) 376-3422 (208) 917-2281 I was always very pleased with the service, management, and technicians. TODAY I "dropped in" for a first Tire Rotation. I purchased the set of new four tires here in April 2022. Took them 3 HOURS! Time in: 11:15AM Time Out: 1:54PM And... now they CHARGE YOU $29.95 for a simple tire rotation. I said I had NEVER paid before...for years and years as a loyal customer. Noah Weissen (new Management) replied: "Yeah, Tim never charged for many services, and he didn't run a profitable business. We charge now." Tried to sell me a Pro-tec+ Tire Protection Plan (ROAD EMERGENCY tire contract) ...only $121.68 "Pays for itself after four rotations!" (Nope, sorry I'll pass). When my vehicle was returned the tech forgot to complete a "pre-trip" checklist. So... he had to do it again. Back in the chair for me for another 20 mins. And, the steering wheel and shift knob were greasy and dirty. Was not cleaned by the technician. I left with dark dirty hands after only driving about 3 mins. They also didn't place any floormat placemat covers down upon service (which they had always done before, but not this visit). Technician: Nick Salazar "NS" I was happy with the end result (tire rotation, pre-trip check, and tire zero balance verifications); but c'mon THREE hours??? Probably switching to Les Schwab instead, who I've used before and was also pleased with. I suspect this shop will lose a large number of long-time, repeat customers IF they don't change some of the new practices. Seniors will not be too excited to pay for basic services that they were provided for "no charge" for years before. That's how you do business, and we'll pay for what needs to be done. But I won't be "nickel and dime" charged for simple services. Not sure if they now also charge for tire pressure checks and inflation/flat repairs, etc.? So... take your vehicle somewhere ELSE. I will not be returning any time soon. read more

I had been a customer of this Big O location for long time. It is now under new management. The workers are good, but the new management is not in touch with its customer base that the old management worked so hard to build. I recently came in to get my already mounted snow tires changed out. The old company used to change these out for free as a service for people buying their tires there. This policy is no longer in effect. It now costs $100. I called around after this experience and found no other tire shop has this policy. Most still do this for free. I suggest looking around for your next tire service. This location is not what it used to be. read more

I am used to leasing a new car every 3 years and have been doing so since 2004. After the Snow-Apocalypse of 2016 I decided to ditch the VW which did not do very well in the snow for something a little less low to the ground. I got a Honda and have been pretty satisfied with it thus far. It's a used car, so more attention to the upkeep and care of it is critical so that it will last me for years to come. Well, the first little boo boo happened last month.....and I blew a tire. I went to this BIG O' store on Fairview in Boise and they were so very friendly. They greeted me at the door with a smile! They were all very knowledgeable, helpful, informative and quite quick! Tonie was so sweet and she told me that although they were busy, they would squeeze me in on my lunch hour! They did and the tire looks great! Thank you! This week my oil service light went on. I called and they answered right away and Tonie said that I should go ahead and bring the car down on my lunch, and they would do their best to get it in asap if there wasn't a big wait. I dropped off the car and they gave me a ride back to my job!! When the oil change was finished (which was in under an hour), they called me to let me know that the guys were coming with my car. Then within 5 minutes of that call, I got another call from Tonie and she let me know that one of the techs was following the other tech and the one following noticed that I had a burnt out brake light, so he turned around and brought it back to the shop to replace it for me! How nice was that? Can't get better customer service than this! Thank you BIG O. I'm a very satisfied customer and I will be back for most of my car needs! read more

This is the best tire shop in America. Tim and his crew are always so helpful. Offer great prices and great service.

We brought a vehicle in for new tires, an oil change and an alignment. A couple of items were not readily available, and we had to return for a second visit. However, Robert was very professional and customer oriented, and he made sure that we were kept informed and that the job was completed properly. We will certainly be back. Thanks. read more

I went into the store on Fairview, twice, to price out new tires. My previous dealing with Tim and crew at Big-O was great. This time in was different. All new faces. Upon entering the store, I was told "be right with you" waited, and waited. While waiting, a lady walking in and their response was, "how can we help you". I guess that I should have worn my dress pants and a nice shirt, rather than the Levis and sweat shirt I had on. That was enough for me, I walked out ... read more

Very quick service. The owners are very professional and know customer service. I Have brought any vehicle of mine to them for years and they always treat me very well. Best tire shop in Boise read more

The freaky fast tire place. Probably the most hassle-free tire purchase and installation ever! Friendly staff. If you want a great price and just want to get it done, go here! read more

[angry] they only get 1 star because Yelp is nice and won't allow 0... READ THIS IF YOU'RE GETTING TIRE WORK DONE. -- A US Army Mechanic 04/22/2016 I brought in new tires from Tire Rack to get mounted to wheel sets and balanced and for them to throw in some new wipers. Strike 1: I didn't receive a call that they'd been finished for half-a-day until I called them. Strike 2: The wipers weren't put on when I was paying. Tim tried to sell them to me 3 more times after he screwed up the first sale, obviously not catching the hint... STRIKE 3, could have seriously injured me and the vehicle if I hadn't caught it. Crazy vibration at highway speeds, but nothing lower, so it took me until yesterday to notice, because the highway isn't on my way to work. 04/30/2016 The thing that makes me angry is the lack of integrity someone, or a company, may have for their job, workmanship, and human life, inevitably. I recently (within the last two weeks) got new summer tires put on the Speed3 and I had a bad 'first' experience with Big O Tires on Fairview in Boise. And by bad, I mean I wanted to yell at the guy initially for horrible customer service and all-around not caring, and now--I wanna hit him. And I don't really wanna stop at just him, but the shitty tech that balanced my wheels. I was driving with Klipfel yesterday, Speed3 and Subi STi style and I noticed a horrible wheel shudder after 60 mph. So, not wanting to take it back to the crappy Big O, but not wanting to pay for shitty workmanship, I took it to the Big O on Broadway. I explained it. I said what I thought. He laughed and agreed, "you seem to know what you're talking about," he says, "I'm a mechanic and I've worked for NTB (Big O Tires sister company). BOTH front tires are wrong. The passenger side is out 3/4 of an oz. THE DRIVERS SIDE--wasn't even there. The tech says, "dude... There's a clean spot where the wheel weight was, but it's nestled in dirt." I said, "yeah, I noticed they didn't clean the inside of the rims out before putting it on, dirt on adhesive...?" #vent #disappointed read more

Went in today late afternoon no appointment, they hot ne in and out with a new tire quickly and with a smile... live this location . They care about their customers. .. read more

Awful! Crooks and Liars! They don't honor their warranty or road hazard "guarantee". If a screw in a tire causing a flat isn't covered then what is? They refused to repair or replace it even though the paperwork says "free flat repair for the life of the tire", instead I was given every excuse in the book so they didn't have to cover the tire, Tim told me I have to pay for a new tire. DO NOT GO HERE unless you want to throw your money away and receive horrible customer service! read more

I called for a price and to schedule an alignment. To save 3 or 4 seconds, the person who answered the call cut me off in mid sentence and rattled off a canned response. I actually had some salient details that should have been relevant, but knowing my needs better than I do seems to be the way they do business. For those of you who reviewed and had good experiences, good for you. I'm going elsewhere. read more

I've always received really great service here from Tim and staff! We have bought a set of tires for each of our cars here and have received excellent service with each visit. read more

My back passenger tire blew out on the freeway in Wyoming on tires that were not even a year old. The Boise Big O on Fairview stated because I didn't purchase a separate warranty that they wouldn't replace it for me, even after a call the day I brought the tire in and they said they would. Instead of honoring my manufactures warranty they went as far as LYING to my face that it had a nail in the tire and it didn't so they wouldn't be responsible to help me. We nearly rolled on the freeway at 80 when the tire blew. REALLY my one tire was the difference for this corporation in sales for the day and they couldn't help me even when I escalated it to corporate in Florida they continued to lie to avoid helping me. I bought new tires and wheels last year over 3000 bucks and I have a rare tire size I can't just go buy a tire somewhere and replace. I AM DISGUSTED WITH THIS LACK OF CUSTOMER SERVICE AND I WILL NEVER USE BIG O AGAIN AND KEEP OTHERS FROM GOING ALSO. VERY POOR CUSTOMER SERVICE read more

I have a 2015 Kia Soul. I accidentally drove too close to a high curb and scratched one of my low-profile aluminum alloy wheels, which proved to be a costly mistake. I ordered a new one from the dealership for $427. Although the service guy at the dealership told me they put on new wheels all the time without scratching them, they scratched mine in the process. I didn't notice it until the next day because the car was delivered back to me in a poorly lit garage and was wet from the rain, but I caught the problem the next day when I say my car in daylight. The dealership wanted to "fix" the scratch for me, but I insisted they order me a new one because if I had wanted an "almost as good as new" wheel, I would have had Hubcap Annie's in Meridian refinish it myself. While appreciative that the dealership reordered the wheel for me, I wish the service guy who scratched it would have owned up to the error, rather than wait for me to discover it. Either way, I felt it best to seek out someone else to put my 2nd new wheel on, someone who has a lot of experience with wheels and knows how to do it right the first time. I called Edmark in Nampa, the dealership I bought my Kia from, which is not the Kia dealership that I ordered my new wheel from (the ones that scratched it). I told Craig in Service my story. Although he felt pretty confidant that his guys could put on the new wheel without scratching it, he suggested that since I had already had a bad experience and lived in Boise, that I consider taking it to Big O Tires on Fairview. He said that prior to working for Edmark, he worked for a shop that did a lot of business w/ Big O Tires on Fairview. He was highly complimentary the owner Tim, who he described as "honest as they come" and the people who work for him. He said that he had recently referred someone with a Corvette (those wheels are $800+ each). Long story short, I took my car to Big O's on Fairview. I was introduced to James Yanskey, who I was told was meticulous in his approach to all things tire and wheel-related. Indeed he was! Prior to working on my car, James asked me to show him the scratches, so he could take note and avoid making a similar mistake. After taking a look, James assured me that he could put the wheel on properly and told me that he even had a special tool that would prevent scratches around the lug nut area. James did an outstanding job and the cost was just $13-15 (dealership charged $20). In addition, he told me to come back after driving it for 50 miles so he could check the torque, and then for 50 miles after that to do the same for the final time. He explained that this was because sometimes there is an adjustment period with a new wheel in which the lug nuts can loosen up a bit. This is something the dealership did not inform and/or advise me of, which probably explains why my drive seemed kind of "off" after I drove for a while on the wheel they put on, though I think it might also have been that the dealership didn't properly balance the wheel at the time. There was no charge for the two follow up visits to check the torque and each check took only a few minutes. In addition to James Yanskey's expertise, I was also very impressed with the treatment I received from the individuals at the front desk. I never met Tim, but with a team like this you don't have to be in the shop every day to know things are being done properly. My takeaway from this experience is that if you want a job done right, you're best off going to a professional/service provider who specializes in that area and who does it all the time. Like the old adage goes "Practice makes perfect." Add to list Edit read more

I just want to say THANK YOU FOR AMAZING SERVICE! I had a nail in my tire and when I called they told me it would be $15 to fix, when I got there I found out that I had more than one nail and they fixed all of them and didn't charge me a penny! Thank you, thank you, thank you! read more

Service here is good not the greatest...i brought my car to them because my brakes needed fixed they later called me saying it was the brakes and sway bar 700 dollar fix so I had them do it I drove it for a week and the brakes were squeeling super bad took it back they tightened something on the rear brakes drove it for two more days and same thing super squeeling so I took it back again and they put new pads again...get it right the first time not going to this store anymore and I will not reccomend them to anyone big wasted of time and time is money read more

Exceptional service. They don't try to sell you something you don't need. They were super busy when I just dropped in and still got my car done the same day. I highly recommend them !! read more

The customer and automotive service I receive each and every time at this shop is beyond merely a five star rating. Each and every time, Tim and his crew hit it out of the park. Great friendly service, car working great after each encounter. I recommend everybody I know to Big O's on Fairview. Proud to be a loyal customer. read more

BEWARE!!! THIS IS A BAIT AND SWITCH OUTFIT!!! I called to get a quote to replace my brakes. They gave me a reasonable price and said to bring it in anytime. "No appointment necessary, first come first serve." Originally called on a Tuesday but had to wait until Friday to get off work. So, on Friday, I called again to confirm availability. I was given the same price as before. Simple right? I gave the year, make and model and asked how much to replace brakes on ALL 4 WHEELS. 15 minutes later I showed up and they changed their tune. Now the price would be more than double the original quote!!! The person I dealt with went from pretending he didn't know what I was talking about to flat out arguing with me in from of the staff and other customers. Beyond being rude, it was embarrassing and frustrating because I had called twice to confirm everything and taken the day off of work. I was planning to get the shocks and tires replaced and bring my other vehicle in the next week for all of the same services, but not after the way I was treated. Friendly advise to the owner and staff; if you treat a customer right, it usually leads to more business in the future and positive referrals. read more

They guys here were VERY helpful friendly! I was sold two bad tires from the state street Big O. This store gave me a great deal on 3 tires! And the stores are owned by different owners so they took a loss in my tires. I will always go here for my auto care needs!!! read more

Big O Tires on Fairview has, bar none, the best customer service around. The entire crew is fast, friendly and efficient. If Tim can help in any way he is very fast to let you know. No appointment needed most times. read more