I have never had such TERRIBLE SERVICE. My husband and I purchased wheels for my car that would fit our studded tires. When my husband got home from Scappoose Tire, he noticed a scuff mark and SCRATCH on the front right side of my car. I also learned that the wheels we bought were USED for $296 (the same price as Les Schwab brand new wheels), and we were given TWO DIFFERENT KINDS of wheels, so it wasn't even four matching. Once we saw that there was a difference in the wheels, my husband called and spoke with the receptionist at Scappoose Tire. She told us to bring them back and we could get a refund. Then, he mentioned that one of the employees accidentally scratched my car, and just wanted them to be aware. Immediately, the woman started YELLING AT HIM ON THE PHONE and tried to HANG UP on him. When we went down to Scappoose Tire together, our refund was processed. Then, we asked if a manager was available. The receptionist (the same lady that yelled on the phone), said that she was the owner. We showed her a photo of the scratch and said that we didn't want anything, but just wanted them to be aware that someone made a mistake. SHE IMMEDIATELY STARTED YELLING at us and said that no one at her business scratched our car, and that my husband was standing there watching the entire time. Yes, my husband watched, but he couldn't see the front of the car where they were working. We couldn't even say anything after that, because the owner was screaming at us so much and KICKED US OUT OF THE STORE. SHE EVEN FOLLOWED US OUT TO OUR CAR YELLING AT US, AND WAS SO AGGRESSIVE THAT I WAS SCARED. I have never been more EMBARASSED, SHOCKED, OR INSULTED from someone at a place of business. I cried the whole way home--that's how upsetting this process was. We pride ourselves on being polite and trustworthy people, and for this to happen to us was absolutely shocking. We were kind throughout the entire process, and were amazed that she kept screaming, coming after us even as we walked out to our car. I AM ASTOUNDED THESE PEOPLE ARE STILL IN BUSINESS. For her to be the owner and get so defensive and rude was absolutely unacceptable. I have already started to file a complaint against the behavior of their owner with the Better Business Bureau and will be contacting the proper authorities about her behavior as well. We are still astounded at how we were treated today. read more