DO NOT BUY FROM BIG JOHNS. If I could go back in time, I would have read the other terrible reviews and listened to them. If you do not want to read this entire review, just know that they will get you a tub quickly and efficiently, but if anything goes wrong with it, you are SOL. Within a day of filling our hot tub we realized it had a significant leak. Someone came the following week but was unable to fix it. It took nearly a month of repeated phone calls for a crew to come do a more thorough repair (which still did not fix the problem). During this time, we were having to refill the hot tub with gallons of water every 2 days so it didn't empty and freeze. Keep in mind, this happened during winter so we had to drag the hose through the yard, fill the tub, drain the hose, and bring it back inside so it didn't freeze...every 2 days. Since the tub was still leaking and Big John's was not returning our phone calls, we contacted our credit card company to put a claim in. It had become very clear to us that Big Johns was not the reputable company it used to be, and we just needed to cut ties and move on. While waiting for our credit card company to decide the outcome of our claim, we made it clear to the owner of Big Johns that we wanted the broken hot tub taken away and our money refunded. She said that Sundance was probably going to get us a new hot tub instead. Again, we expressed that we wanted our money back and the hot tub removed. She said Carrie, the manager, would call us back. She never did. It was 30+ days of not hearing from Big Johns. Then a few days before the credit card dispute was going to be determined, they said they could replace the hot tub with a new one, we just needed to sign an agreement. Luckily, we waited to hear from our credit card company instead, and they fully refunded the purchase. We called Big Johns a week later to ask when they would be picking up the broken hot tub and the receptionist actually told my husband that it was on us to deal with it; they weren't going to be picking it up! She called back later to say she misspoke and they did want to pick it up. OBVIOUSLY you need to pick up your broken hot tub. This interaction alone should tell you everything you need to know about this company and how they do business. This has been the worst purchasing experience I have ever had and I am beyond grateful to finally be free of this company! read more

Big John's raises the bar for service. I got used to perfect service and when there was an issue I was surprised. When I went into talk to them, which is always easy to do. I had the full attention of the staff. They wanted to make sure that I understood how valued I was and they bent over backwards to make things right. The employee that The mistake occurred with immediately Took responsibility and apologized sincerely after he even took his baseball cap off! Every time I've dealt with one of their employees in the past i felt like I was dealing with one family. When they were installing my tub I thought the guys were all talking about their parents. LOL read more

I'm the closest thing to a newbie when it comes to smokers. I went to Big Johns looking for a quality smoker that wouldn't be too much for someone new to the Hobby. The service team was extremely friendly and helpful. I was asked questions on what I had in mind, and they pointed my in the direction that I feel was perfect for me. I even was able to ask all the newbie questions and learned some awesome pointers! I was so excited, I decided to purchase all my accessories with them as well. I love the fact that I can spend my hard earned money at a local shop, and get real customer service. I will be purchasing all my smoker essentials directly from Big Johns. read more

Very professional and knowledgeable. They have some of the coolest gadgets and cooking equipment for smoking and grilling. They even have this BBQ sauce that would put your grandma's recipe to shame! The people that run it are super friendly and love to talk about their products. You go in not knowing what you wanted, and you walk out with EXACTLY what you needed. I have been looking at buying a smoker from Big John's for a long time. (I'm the guy that comes in every week and window shops) They talked me into a Yoder! look it up, trust me... I believe in buying from local businesses and you have my word, I will be back to buy all my accessories from them read more

We have purchased a spa, Traeger, several chainsaws, heavy-duty weedeater, and countless accessories from Big John's. We always have excellent customer service in sales and service and professional, knowledgeable guidance in our purchases. This local family owned and operated small business care's about you as a person and is definitely where you want to go when looking for a variety of equipment. We're looking forward to purchasing a new lawn mower through them soon! read more

This family owned business has been in the valley for as long as I can remember. The attention to detail and the customer service is top notch. We have purchased many products at Big John's from leaf blowers, smokers and saws and always had a good experience. We will always purchase from here as they stand behind their products and are always willing to help out. Great people and great srevice. read more

The team at Big Johns is extremely helpful and a delight to work with when we purchased our first hot tub. The manager made it very easy to try the tub and make sure it was comfortable for me and my wife. I recommend anyone in the market for a hot tub to go to Big Johns! Best in Montana! read more

What a Amazing Retail store! Quality brands on everything they sell with a full parts and service department not matter what you buy! That is so rare to find anymore or anywhere! A true gem of Kalispell and the Flathead Valley! read more

Selling Sundance Spas for almost 50 years! The highest quality hot tub on the market from the most experienced dealer in the Flathead valley. Let us show you why to choose Sundance spas! read more

bought a hot tub and it was installed last month ... LOVE IT! the customer service was amazing and I can't be happier! i would recommend Big Johns to all my friends and family!! read more

Great experience purchasing our Sundance Spa from them! Service was top notch too when we needed help. They truly made us feel like we were family! Highly reccomend them! read more

amazing service, great staff. Very helpful we buy all our mowers, chainsaws, Treager Smoker and hot tub through Big John's! I recommend them to everyone I know! read more

Our smoker is amazing!!! The staff is amazing we buy everything from Big Johns