1 Star - Extremely Disappointing Experience at Canal WigWam…read more
Unfortunately, our experience at Canal WigWam was disappointing from beginning to end. Between the lengthy wait times, cold food, poor service, and lack of attention to our table, this was easily one of the worst dining experiences we've had.
We waited approximately **15 minutes **do get our drinks. Once our drinks arrived, they had little to no ice. We then waited another 15 minutes for Emily, our server, to take our order, followed by an additional 30-35 minutes for our meals to arrive. After all that waiting, we expected our food to at least be hot and properly prepared. Sadly, that wasn't the case.
Here's how our meals turned out:
* French Toast: Arrived cold. Given how long we had already waited for everyone's food, we didn't want to send it back and wait even longer. We also had to ask for butter and syrup THREE separate times, and each request seemed to be an inconvenience.
* Cowboy Burger: Arrived lukewarm rather than hot.
* Eggs, Bacon, Potatoes, Toast, and Mush: Nearly everything was cold. The bacon was specifically ordered well-done but wasn't prepared that way. The meal was supposed to include two pieces of bacon, yet the amount served was equivalent to barely half a piece. The potatoes were undercooked and cold, as were the eggs and mush.
* Parfait: A normal-sized portion, but certainly not worth the price.
* Orange Juice: Ordered but never delivered.
* Biscuits and Sausage Gravy, Potatoes, and Eggs: All arrived cold, with disappointingly small portions.
* Southwest Omelet: Surprisingly, this was the ONLY meal at our table that was decent.
What made the experience even more frustrating was the service. Emily never returned to check on us after our meals were delivered. There was no follow-up to see whether our food was prepared correctly, whether we needed anything, or whether we were enjoying our meals. We were left repeatedly trying to get basic items that should have accompanied our food in the first place.
The experience didn't improve at checkout.
When my mother was asked how everything was, she responded, "Meh, not great." The woman at checkout, who may have been the owner, expressed concern and asked what was wrong. My mother replied, "Too much to tell." The response was simply an apology and a comment that this was unusual.
When my father checked out separately, he was also asked about his meal. His response was that it was the worst meal he had ever had. And what did he order? French toast. One of the simplest breakfast dishes on the menu.
Despite receiving negative feedback from two different customers in our party, there was no meaningful attempt to address the situation. No offer to make things right, no discount, no coupon toward a future visit, and no effort to understand just how disappointing the experience had been.
I understand that restaurants have busy days, kitchens get backed up, and mistakes happen. However, when nearly every meal at a table arrives cold, orders are incorrect or incomplete, basic condiments require multiple requests, and the server doesn't return to check on the table, that's more than just an occasional mistake. That's a complete breakdown in service and quality.
What is especially disappointing is that we weren't expecting anything extraordinary. We simply wanted a good, hot meal, reasonable service, and to feel like our business mattered.
Unfortunately, Canal WigWam failed to deliver on all three.
Based on this experience, I cannot recommend Canal WigWam, and we have no desire to return. I sincerely hope management takes this feedback seriously because there is plenty of room for improvement, both in the kitchen and on the dining room floor.
